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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease during treatments. Many people highlight the helpfulness and supportive nature of the team, noting their engaging and thorough approach. However, some people expressed dissatisfaction with customer service from head office. There are also concerns regarding refunds and the resolution of outstanding packages or services. Some also mentioned issues with payment and concerns about sales practices or the perceived value of additional sessions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers reported significant issues, such as clinics... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers, like those who interacted... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report that the company... See more

Payment

Users describe negative interactions with payment, citing issues such as unpaid wages, unremitted taxes, and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been having laser on my legs at the Manchester clinic and am seeing definite results. From a very dark start point the hairs that are growing back are much finer to the point where it doesn't r... See more

Rated 5 out of 5 stars

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... See more

Rated 5 out of 5 stars

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... See more

Rated 5 out of 5 stars

My mother has had a couple of laser hair removal sessions in Central Manchester that I booked for her, amazing service. Beth has been superb, she has been her technician since her first session and sh... See more


3.8

Great

TrustScore 4 out of 5

860 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Burns from laser & left with Scarring!

I have been having treatments for laser hair removal here for the past two years, every appointment apart from one has been rushed & no attention paid to the treatments.

The last session I had which was with the same girl that I had my only one good session with due to her coming down from Manchester to Bristol store didn’t go well at all. Throughout the session she could very clearly see I was in pain due to me twitching, tensing my whole body and closing my eyes and making noises like ouch etc. She continued with my treatment & kept saying “ your doing really well etc” after treatment I was in pain on the labia area where I had my session done and the next day I was covered in burn marks. I contacted them and sent pictures of the area in which they sent me a cream for burns I’ve now been left with scarring due to the burns and I’m still waiting for a response from them. I’ve had emails back and forth but tbh the service is terrible and I should probably take this further due to the nature & severeness of the burns this shouldn’t have happened.

I would not advise anyone to go to the store in Bristol as all staff rush treatments , always different staff doing sessions and you will notice no staff stay working in this store for long so something is clearly wrong with this place.

July 23, 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Tee,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

Great staff…

I had my treatments done with Emily today. She was so friendly and made me feel very calm and comfortable. Skinspace has got some great staff ☺️

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Laser hair removal

I was seen by the same lady for the first couple of treatments and she explained everything clearly. After a few laser hair removal treatments I am seeing good results with much slower hair growth.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

First laser session @Skinspace

It was my first laser session at Skin Space Manchester, the lovely lady Yasmin did my treatment and she was so friendly and easy to talk to. She explained the whole process of the treatment.
I highly recommend this clinic!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

So this was my first ever laser…

So this was my first ever laser experience. I was so nervous and self conscious but Dee at the Manchester branch made me feel so comfortable and relax. We chatted about everything in the lil amount of time we had. Offering her experience and booked more treatments with her. So v excited for this hair free journey. Thank you loads!!

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing results

After 2 years and 24 sessions, I left feeling so disappointed and defeated with my results. The only reason I’ve given 1 star is because the team are really nice, but as for the laser hair removal itself - a massive waste of time.

I would expect after having as many laser hair removal sessions and I had, I would have seen dramatic improvement. Instead, all I had was a few gaps in my body hair and normal regrowth.

I would have had more respect if they had said that I was probably just not a suitable candidate, instead, it was just constant upselling everytime I went in. Hearing
“6 more sessions and we’ll definitely get it” or “we’ll do a special discount just for you” becomes so insincere when it’s what I hear every time I come in for a treatment that clearly isn’t working.

I have started laser hair removal treatments at a different clinic and the results are fantastic just after one session - I wish I’d never started at SkinSpace. Unfortunately I have a such a sour taste in towards them now, and do view them as only caring about getting as much money out of you as possible.

May 11, 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Kasim,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

SkinSpace are GREAT!

Have been having laser for months now, seen a significant but gradual difference. Had Dee today as my laser therapist, was a great experience, had a laugh, a fab convo and she made me feel comfortable. Additionally, all the staff are amazing. I love chatting to all the girls, they’re very friendly, fun and caring. Thank you SkinSpace team!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Yasmin @SkinSpaceUK

I wanted to take a moment to express my appreciation for the outstanding service Yasmin provided. Your attention to detail, professionalism, and warm personality made all the difference.

You went above and beyond, and it did not go unnoticed. I am truly impressed by her skilled techniques that left my skin feeling rejuvenated and glowing.

Thank you for your exceptional work, Yasmin. You are truly a valuable asset!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Such a lovely team here at Skinspace

Such a lovely team here at Skinspace. Nilo let me talk her ear off during my first session. I was terrified so it really helped me calm down a bit. The day before I did my patch test with Yasmin and she made me feel right at home and was so informative of what treatment she thought I needed and the plans available. Kiren was very understanding and supportive about my worrying on how to pay. She helped me set up a Klarna payment in 3 and was so patient with me while I did it. Such a lovely team and space, it’s a pleasure visiting.

July 16, 2024
Unprompted review

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