Sky is one of the worst networks I've ever been with.Honestly , the customer service as gone down here one hundred percent i honestly would not recommend them trying to speak to someone. Here in the u... See more
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Peter was extremely helpful, he went through all options and gave us his opinion on those options too. He was extremely patient whilst we struggled to get account numbers to enable the switch to Sky f... See more
I was called by a customer service op to get me to agree a new deal but because I am deaf I asked if the deal could be agreed by email and I was told 'no'. I didn't realise Sky were so prejudiced
Company replied
Proximity to people. The sales adviser Peter was very helpful and good . Very polite . All the information needed was given . We are happy for this stand.
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Chantry Street, SP10 1RL, Andover, England, United Kingdom
- 01264 335696
4.7
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pete really happy with our visit got…
Pete really happy with our visit got all our questions answered
February 23, 2026
Unprompted review
Pete great service he really helped alot
Pete great service he really helped alot
February 23, 2026
Unprompted review
Peter gave me a great service really…
Peter gave me a great service really happy with everything
February 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sky just take take paying for to phone…
Sky just take take paying for to phone i never had still not got my money back
February 4, 2026
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hello Kevin,
Thank you for taking the time to share your experience and we're really sorry to hear how frustrating this situation has been for you.
We completely understand how upsetting it is to be paying for a phone you have never received.
We’d really like the opportunity to look into what happened and make sure charges are refunded correctly. If you’re willing, please get in touch with your account details so we can investigate this urgently and get things put right.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Jason
I was put through to other departments…
I was put through to other departments as know one could answer my questions finally when someone was willing to talk about pricing he started to hardshell a product I didn't want he became aggressive and overbearing even ringing me back and starting again which I'm sure is illegal and I will be reporting to the ombudsman as soon as I can go with another company I will be doing
February 20, 2026
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hi Mr Hall,
Thank you for taking the time to explain what happened. When you contact us with straightforward questions, you should receive clear answers without being passed from one department to another. It’s also important that any conversation about pricing stays focused on what you’ve asked for — not on products you’ve said you don’t want.
Feeling pushed into a sales conversation, or spoken to in a way that feels overbearing, is not the experience you should have and I am sorry this happened. Being called back unexpectedly and having the same sales discussion repeated would understandably leave you uncomfortable and questioning whether your concerns were being taken seriously.
If you'd like to discuss this further, please get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Too expensive be nice if it worked…
Too expensive be nice if it worked properly
February 19, 2026
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hello Paul, thank you for sharing your feedback. I’m sorry to hear you’re feeling let down — when you’re paying for a service, it’s completely reasonable to expect it to work properly. Feeling like the cost doesn’t match the experience is understandably frustrating, and your comments highlight where we need to do better. This is something we'd certainly like to support with.
You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us
Thanks, Tony
Worst customer service!!
February 19, 2026
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hi there,
Thanks for taking the time to leave your review. I’m really sorry to read you’ve had such a disappointing experience, that’s certainly not the level of customer service we aim to provide.
We’d really like the chance to understand what went wrong and offer the support you should have received.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts — we’re here whenever you need us.
Thanks, Gillian
Honest best talk and very help full
February 20, 2026
Unprompted review
Bad Customer Care in 2026 !
19yrs a loyal Sky Customer & still they offer a reward and mismanage the Customer Care of delivery !
Poor poor poor and who’s to Blame ?
January 14, 2026
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hi John
Thank you for taking the time to share your experience, and for being a customer for so many years. I’m really sorry to hear how disappointed you felt after receiving a reward offer and then experiencing issues with the delivery and follow up. When you’ve been with us for a long time, the process should feel smooth and well managed, and it’s clear this didn’t come across that way for you.
I'd like to understand exactly what happened so I can review the reward, the delivery process and the support you received. To have this looked into, please get in touch with a brief reference to this review, and I can take a closer look at this.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
5* service
Always good services, signals from Sky.
Always quick on the phone and to help if I have any problems. 5*
February 16, 2026
Unprompted review
Just signed up for sky …
Just signed up for skyq and broadband. I’m leaving EE. the advisor was very helpful. I would not have bought from sky if the Chantry Centre didn’t have a shop there. It’s so good to deal with a real person. Let’s hope the product lives up to the great service 🙏
February 17, 2026
Unprompted review
The advisor was really really helpful…
The advisor was really really helpful they went above and beyond for me and made sure I was happy and that my tv service was working 100% before they hung up so absolutely brilliant in my book thankyou very much
February 16, 2026
Unprompted review
Pete was extremely helpful
Pete was extremely helpful, very patient and very efficient
February 13, 2026
Unprompted review
Pete was really helpful when sorting…
Pete was really helpful when sorting out my mobile contract and also ordering me a new phone - superb service thanks very much
February 13, 2026
Unprompted review
Pete great service & very supportive…
Pete great service & very supportive caring person.I wish him form my soul.
February 13, 2026
Unprompted review
sky advisor THOMAS at andover chantry…
sky advisor THOMAS at andover chantry center was excellent in setting up sky broadband plus tv, being no tech savvy he took his time going through every thing , THOMAS he is in my opinion a great asset to sky. only drawback it being a booth stand and not a small enclosed area.so far so good looking foreward to phone line and connection date , virgin my existing providor quoted a massive £ 31.50 price increase to renew my contact, time will tell how good sky will be
February 11, 2026
Unprompted review
Super helpful and concise instructions…
Tom was super helpful and gave me full and concise instructions and support. Covered all aspects of my account in very quick time. Great knowledge of products and plans available.
Would definitely recommend!
February 11, 2026
Unprompted review
Pete very helpful explained everything…
Pete very helpful explained everything didn’t push the products
February 11, 2026
Unprompted review
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