Sky is one of the worst networks I've ever been with.Honestly , the customer service as gone down here one hundred percent i honestly would not recommend them trying to speak to someone. Here in the u... See more
Company replied
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Peter was extremely helpful, he went through all options and gave us his opinion on those options too. He was extremely patient whilst we struggled to get account numbers to enable the switch to Sky f... See more
I was called by a customer service op to get me to agree a new deal but because I am deaf I asked if the deal could be agreed by email and I was told 'no'. I didn't realise Sky were so prejudiced
Company replied
Proximity to people. The sales adviser Peter was very helpful and good . Very polite . All the information needed was given . We are happy for this stand.
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Chantry Street, SP10 1RL, Andover, England, United Kingdom
- 01264 335696
4.7
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pete was helpful and made the process…
Pete was helpful and made the process hassle free
January 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was called to agree a new deal but I am deaf so I asked the lady if they could email me the deal and she said 'no". I'm so disappointed that my disability is too much to handle for Sky.
I was called by a customer service op to get me to agree a new deal but because I am deaf I asked if the deal could be agreed by email and I was told 'no'. I didn't realise Sky were so prejudiced
December 9, 2025
Unprompted review
Reply from Sky - Chantry Centre, Andover
Hi there, thank you for sharing your experience, and I’m really sorry to hear how upsetting this was. Being unable to agree a deal by email — especially when you clearly explained that you’re deaf — is completely unacceptable. You should always be offered accessible ways to manage your account, and no one should ever feel excluded or dismissed when asking for support that meets their needs.
Your feedback highlights an important gap in how we communicate, and I appreciate you taking the time to raise it and we'd love to ensure you get the support required if still needed.
You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us
Thanks, Tony
Pete was really helpful with…
Pete was really helpful with transfering everything over to our new phones. Knew his stuff and was really patient. Didnt rush us either, even as it was the end of day.
January 17, 2026
Unprompted review
Pete was absoultly amazing with my…
Pete was absoultly amazing with my phone and was so helpful. I have never had a better service thank you. You gave the best experience.
January 17, 2026
Unprompted review
Outstanding Customer Service
Pete provided outstanding customer today. He went above and beyond to sort my new phone. He didnt rush and took the time i needed. Thanks Pete
January 17, 2026
Unprompted review
Great service Pete
Pete was great fantastic service will come again
January 16, 2026
Unprompted review
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