Visited Sky retail store at Hempstead Valley in Gillingham Kent today as needed to switch from Virgin Media. Massive thanks to Ian who was so incredibly helpful, he went well above and beyond giving u... See more
Location
Switch locationHempstead Valley Shopping Centre, Hempstead, ME7 3PD Gillingham, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terry was very helpful and polite and ran through everything with me to make sure I was getting exactly what I wanted. He wasn't pushy which some sales people are. Only downside was sitting in dire... See more
My phone contract with another company was coming to an end and I just wanted to check out other options. Lee was really helpful and went over several options with me which have effectively cut my... See more
wish there was a no star but 1 star will do .dredfull company ive ever had to deal with poor service poor internet poor customer service none of them know what there doing
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Hempstead Valley Shopping Centre, Hempstead, ME7 3PD, Gillingham, Kent, United Kingdom
- 01634 364150
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great to speak to someone face to face!!
We are coming out of a contract with another supplier and I wanted to speak to someone directly rather than just look online, so went to the Sky Stand at Hempstead Valley. Ian asked us what we needed and what we wanted and went through all the options available to us, explaining it clearly and allowing us to ask questions when we needed to. He wasn't pushy at all and gave us time to think about our options before we signed up. We now have a great package, which we find is good value for money. Great customer service so far and I definitely recommend them.
Terry was excellent very knowledgeable…
Terry was excellent very knowledgeable was able to answer all my questions process of signing up was quick and easy
Terry was absolutely amazing with my…
Terry was absolutely amazing with my mum went through everything so she understood and signed her up no problem. Great deal. I also ended up with a sky glass tv at a good price. Highly recommend 😊
Terry was super helpful and very…
Terry was super helpful and very informative. Was excellent help.
Terry was amazing and discussed all…
Terry was amazing and discussed all packages that were most appropriate fir my needs, thank you
Ian was super helpful and listened to…
Ian was super helpful and listened to what we wanted. An easy decision to join Sky as we weren't pushed into it. Much better service than received from Virgin Media
Ian was very helpful
Ian was very helpful in dealing with my enquiry to set up a new broadband and tv connection for my property. He explained everything and the whole thing was set up for a day and time convenient to me within 20 minutes. Speaking to Ian made the whole thing so simple.
Terry was very helpful and clearly…
Terry was very helpful and clearly explained our options for TV and broadband in our new home. Highly recommended
No call centre needed
Just signed up for a Sky package with Ian at the Savacentre, Hempstead Valley. He painlessly guided me through the process and matched the deal I was offered elsewhere. Top job. 👍
Terry was fantastic took his time…
Terry was fantastic took his time explaining all the options listened to what we wanted and found us the best deal great value for money and very happy customer thanks
Terry served
Terry served us he's was very informative and happy to tell us anything we wanted to know very happy 😊. Thank you Terry . Top tier service
Neil give me and my brother in law a…
Neil give me and my brother in law a great service today- thanks Neil
Had great customer Service from Terry…
Had great customer Service from Terry helped out so much.
Neil was excellent
Neil was excellent, very helpful and clear without the normal jargon. Would definitely recommend speaking to this guy.
Thanks Lee
Im paying £121 for both EE wifi and Sky tv, and on maternity pay... you get my drift. And weve been having trouble with EE connecting to our Sky Stream puck. So, we had a chat with a friendly guy caller Lee who walked us through everything, repeated everything, and assured us on a lot of things. He was great to talk to and made it sound all so simple. (Though with my baby brain, things don't sink in). I now get to save money.
Brilliant support from Jenny at…
Brilliant support from Jenny at Hempstead Valley. I went along with a list of questions and got them all answered in a couple of minutes. Fantastic!
Spoke to lee in the morning with virgin…
Spoke to lee in the morning with virgin he convinced me to join sky saving me money and great service o far I appreciate it. Thank you lee again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







