Terry was very helpful and polite and ran through everything with me to make sure I was getting exactly what I wanted. He wasn't pushy which some sales people are. Only downside was sitting in dire... See more
Location
Switch locationHempstead Valley Shopping Centre, Hempstead, ME7 3PD Gillingham, Kent, GB
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See what reviewers are saying
My phone contract with another company was coming to an end and I just wanted to check out other options. Lee was really helpful and went over several options with me which have effectively cut my... See more
Lee and Ian were both a brilliant help today with understanding my sky package. Just waiting on my son’s mobile plan to expire and I’ll definitely be moving over for that too and save some money. Th... See more
wish there was a no star but 1 star will do .dredfull company ive ever had to deal with poor service poor internet poor customer service none of them know what there doing
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Hempstead Valley Shopping Centre, Hempstead, ME7 3PD, Gillingham, Kent, United Kingdom
- 01634 364150
4.8
Excellent
77 reviews
Asks customers to review
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Had the pleasure of dealing with Terry…
Had the pleasure of dealing with Terry today, discussing a plan right for me, totally helpfull provisional, very attentive, happy with the deal we agreed on.
Demonstrated how to use etc. very. Pleased with my visit today.
April 19, 2026
Unprompted review
Really helpful
Really helpful, Terry helped us sort our broadband out to change back to sky & helped me sort out a extra sim
April 17, 2026
Unprompted review
Changing my entertainment package
Ian the Sky representative was very thorough and provided all the required information.
April 15, 2026
Unprompted review
Ian was very friendly and explained…
Ian was very friendly and explained well, providing the best deal for me and my family.
April 14, 2026
Unprompted review
Lee was Absolutely brilliant good not…
Lee was Absolutely brilliant good not ask for anymore. He was fantastic in helping me with my bill and sorting out a new phone and sim for my son. Once my contract and daughter's ends . I will be definitely moving to sky . Can not thank him enough.
April 10, 2026
Unprompted review
Had a fantastic experience at Hempstead…
Had a fantastic experience at Hempstead Valley with Lee today. We are moving and our new house is not covered by our current provider. Lee helped me set up our new contract with Sky and explained everything clearly and concisely. Cheers! Definitely recommended.
April 4, 2026
Unprompted review
Terry was very knowledgeable with…
Terry was very knowledgeable with information regarding broadband and mobile phone sim
April 3, 2026
Unprompted review
Spoke to Lee today I come back to see…
Spoke to Lee today I come back to see him as he was very helpful and explain a package what benefited me great service I would recommend to anyone
April 2, 2026
Unprompted review
Lee was very helpful and we have now…
Lee was very helpful and we have now switched back to you thank you Lee
March 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
wish there was a no star but 1 star…
wish there was a no star but 1 star will do .dredfull company ive ever had to deal with poor service poor internet poor customer service none of them know what there doing
March 23, 2026
Unprompted review
Reply from Sky - Hempstead Valley Shopping Centre, Gillingham
Hi John,
Thanks for your review. I'm really sorry to read about your experience. Feeling unsupported when you’ve tried to get help is understandably very frustrating. This isn’t the level of service we want for any customer. If you’re happy for us to review your account, we can check what’s been happening with your services and look into this further for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Lee made it so easy
Lee made it so easy. Really helpful. Good experience
March 21, 2026
Unprompted review
Proper service, well done
Proper service and made sense of everything. Ian at Hempstead Valley was so helpful and explained all of the different package options, sky stream options and sky glass options so we could select the right package for us. Very polite and friendly, Ian done all he could to make sure our experience was perfect. Thank you.
March 21, 2026
Unprompted review
Recommend
I had a brilliant experience when I went to Hempstead Valley and Lee helped me through recontract renewal and got my bills down . Also saved me money on bringing my sim only over to Sky lovely person.
March 17, 2026
Unprompted review
Lee was very helpful and explained…
Lee was very helpful and explained everything so I could understand everything.
March 8, 2026
Unprompted review
Lee was very helpful and explained…
Lee was very helpful and explained everything clearly . We've left Virgin and joined Sky
March 5, 2026
Unprompted review
Ashley was great very helpful and…
Ashley was great very helpful and explained everything to me
March 4, 2026
Unprompted review
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