My contract was renewed by sky without my knowledge or approval and when I wanted to cancel sky sports there was a charge of £60. I have therefore moved to another provider. Skys contract cancellation... See more
Location
Switch locationSaint Michaels Way, Metrocentre, NE11 9YG Gateshead, England, GB
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I had the misfortune to visit your Sky store at Metro centre Gateshead. Disgraceful customer service!! They stand in a line at the front of store. Only interested if you purchasing. I already... See more
Company replied
Been without broadband for 5 days with no sign of it coming back online!
Company replied
Big thanks to John, knew exactly what he was talking about, very informative and helpful. Also great patience when the system crashed. So good so far, hopefully more 5 starts throughout the set up and... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Saint Michaels Way, Metrocentre, NE11 9YG, Gateshead, England, United Kingdom
- 0191 460 0256
4.9
Excellent
432 reviews
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Angela was amazing thank you
Angela was amazing thank you. Signed us back to sky on a fab package and we left the store with it working.
April 18, 2026
Unprompted review
Brilliant experience with hoppy
Brilliant experience with hoppy! Solved all my issues with no problems at all. Thank you so much 😊
April 18, 2026
Unprompted review
Popped in to sort a new sim deal
Popped in to sort a new sim deal. John was great and sorted it out quickly and efficiently. No hard sell just great service!!!
April 18, 2026
Unprompted review
Paul the sales agent
Paul the sales agent, made the process simple and entertaining rather than just a generic process
April 18, 2026
Unprompted review
Upgraded phone along with bundle pack…
Upgraded phone along with bundle pack John on sales knowledgeable with products no issues upgrading
April 16, 2026
Unprompted review
Kirsty was really helpful and…
Kirsty was really helpful and knowledgeable. Supported me with all questions and made me feel comfortable in my purchase
March 29, 2026
Unprompted review
John is the best worker in sky and…
John is the best worker in sky and deserves a pay raise and he is really helpful and answered all of our questions made us feel welcome great customer service skills and overall amazing thank u John
April 14, 2026
Unprompted review
Excellent and friendly service from…
Excellent and friendly service from Kirsty.
April 13, 2026
Unprompted review
Seen to by nigel
Seen to by nigel, really helpfull n made the purchase super easy. Great service
April 12, 2026
Unprompted review
Jade was brilliant and amazing nice and…
Jade was brilliant and amazing nice and patient and helped me with what I needed to do and deserve a bonus
April 12, 2026
Unprompted review
Angela was amazing and very…
Angela was amazing and very knowledgeable signed me up with no issues at all
April 12, 2026
Unprompted review
Excellent service by Nigel
Excellent service by Nigel, very quick and efficient.
April 12, 2026
Unprompted review
A lot better with Jade than previous…
A lot better with Jade than previous experience of help in store
April 11, 2026
Unprompted review
Nigel was really helpful & friendly - very pleased!
Nigel was really helpful and friendly and assisted us promptly and managed to secure our new broadband package at a great price which we’re really pleased with, thank you!
April 11, 2026
Unprompted review
Jade was really helpful and…
Jade was really helpful and knowledgeable, and really friendly. Sorted everything for us very quickly and efficiently. Thanks.
April 11, 2026
Unprompted review
Nigel at the Gateshead store was…
Nigel at the Gateshead store was amazing, he got us all the information we needed and signed us up quickly and promptly, great service!
April 11, 2026
Unprompted review
Angela is a wonder
Angela is a wonder. Helped with a problem I had. Sorted straight away.
April 11, 2026
Unprompted review
Wonderful service today
Wonderful service today. Kirsty was very helpful with deciding what we needed
April 10, 2026
Unprompted review
Kirsty was lovely
Kirsty was lovely, friendly and very helpful with our purchase, would highly recommend her.
April 10, 2026
Unprompted review
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