My contract was renewed by sky without my knowledge or approval and when I wanted to cancel sky sports there was a charge of £60. I have therefore moved to another provider. Skys contract cancellation... See more
Location
Switch locationSaint Michaels Way, Metrocentre, NE11 9YG Gateshead, England, GB
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I had the misfortune to visit your Sky store at Metro centre Gateshead. Disgraceful customer service!! They stand in a line at the front of store. Only interested if you purchasing. I already... See more
Company replied
Been without broadband for 5 days with no sign of it coming back online!
Company replied
Big thanks to John, knew exactly what he was talking about, very informative and helpful. Also great patience when the system crashed. So good so far, hopefully more 5 starts throughout the set up and... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Saint Michaels Way, Metrocentre, NE11 9YG, Gateshead, England, United Kingdom
- 0191 460 0256
4.9
Excellent
430 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Went in to change my phone
Went in to change my phone, process was easy, especially with the help of John. Very happy.
April 2, 2026
Unprompted review
Jade was excellent
Jade was excellent. Explained everything very clearly. Very helpful and helpful.
Couldn't fault her help and advice
April 1, 2026
Unprompted review
Great service from Sky
Great service from Sky in store from Nigel! Made everything really clear and seamless.
March 31, 2026
Unprompted review
Angela was absolutely brilliant from…
Angela was absolutely brilliant from start to finish. Everything was explained in full detail and the best deal given. Thank you SO much. A true assess to Sky. 😊
Lisa and Sue
March 31, 2026
Unprompted review
John was really helpful in the…
John was really helpful in the metrocentre, gave some great advice and was knowledgeable. Thank you 🙏🏼
March 31, 2026
Unprompted review
John and Kris were fantastic and sorted…
John and Kris were fantastic and sorted everything out for me
March 31, 2026
Unprompted review
Great service
Great service from John, he was very helpful and informative
March 30, 2026
Unprompted review
John
John is a credit to the sky team, thanks for sorting my sim out.
March 30, 2026
Unprompted review
Kris was really helpful- great…
Kris was really helpful- great experience for us all.
March 30, 2026
Unprompted review
Kirsty was fantastic
Kirsty was fantastic, made our purchase easy! And throughly explained everything. Ensured we have the best deal, polite and friendly :)
March 29, 2026
Unprompted review
Excellent service from John
Excellent service from John. He explained everything and made sure we got the best offer available for what we needed.
March 27, 2026
Unprompted review
Great Service
Was greeted by Kirsty this evening. I express my interest in to a sky package. We went over the options available to try and find a suitable one for me. Once established one, Kirsty went through what the next step were.
Kirsty was very friendly and helpful with great knowledge of these products
I’m sure everyone says this, but I think she should be given a pay rise🙂
March 26, 2026
Unprompted review
Kirsty was great
Kirsty was great! Really helpful and made sure we felt super looked after!
Would 100% recommend her amazing customer service
March 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had the misfortune to visit your Sky…
I had the misfortune to visit your Sky store at Metro centre Gateshead.
Disgraceful customer service!!
They stand in a line at the front of store. Only interested if you purchasing. I already have a Sky SIM and needed a new SIM card as I was having problems.I also have Sky TV Channels.
I was given a phone by a member of staff and told to ask
them for a new one. He had put me through to wrong department. It was just a recorded message. I asked another member of staff if he could help me do it. He did not want to know. I left the store saying I was going to 3 store opposite and would leave Sky. This is not the first time I have had bad service from staff at this store.
I went into 3 store and signed up with them. Staff were so helpful.
On walking past Sky on my way out staff again lined up like bouncers at front of the store. I said I have left Sky and gone over to 3. One of them remarked Good.
They are a disgrace!!
As soon as my Sky TV contract ends I will cancel as well.
☹️
March 25, 2026
Unprompted review
Reply from Sky - Metrocentre, Gateshead
Hi Ercolano. I’m really sorry to read about the experience you had — that’s not the level of service we expect, and I completely understand why you felt disappointed and let down.
You should have been properly supported when you came in for help with your SIM issue, not pointed to the wrong number or left to sort it out yourself. It’s also unacceptable that you felt ignored when asking for assistance.
I’m really sorry this wasn’t your first negative visit either. Whether someone is joining Sky or already with us, you should always be treated with respect and given the help you need.
If you'd like to discuss this further, please get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Danielle
John was extremely helpful in getting…
John was extremely helpful in getting me the right contract for me and taking me through how to change over to this new phone. Excellent customer service, very patient
March 21, 2026
Unprompted review
John was really helpful and really…
John was really helpful and really helped our decision to move to sky easier.
March 20, 2026
Unprompted review
Lovely service from Jade
Lovely service from Jade . Really helpful . Kind and friendly to my my son with additional needs .
March 20, 2026
Unprompted review
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