My contract was renewed by sky without my knowledge or approval and when I wanted to cancel sky sports there was a charge of £60. I have therefore moved to another provider. Skys contract cancellation... See more
Location
Switch locationSaint Michaels Way, Metrocentre, NE11 9YG Gateshead, England, GB
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I had the misfortune to visit your Sky store at Metro centre Gateshead. Disgraceful customer service!! They stand in a line at the front of store. Only interested if you purchasing. I already... See more
Company replied
Been without broadband for 5 days with no sign of it coming back online!
Company replied
Big thanks to John, knew exactly what he was talking about, very informative and helpful. Also great patience when the system crashed. So good so far, hopefully more 5 starts throughout the set up and... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Saint Michaels Way, Metrocentre, NE11 9YG, Gateshead, England, United Kingdom
- 0191 460 0256
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Helpful staff
Visited the sky store to get our son a new phone / iPad. Kris was extremely helpful and knowledgeable.
Swapped our SIM cards from another…
Swapped our SIM cards from another provider. Angela was absolutely fantastic explained every step thoroughly. Thank you.
All staff are amazing and so friendly…
All staff are amazing and so friendly and so good with kids and got everything I needed done super quick :)
Angela was extremely helpful with…
Angela was extremely helpful with providing advice on which broadband deal to go with. Thank you!
Very good sky promotion
Very good sky promotion. Friendly staff& great photos & popcorn .
Fantastic service .
Thank you .
Kirsty was absolutely brilliant and…
Kirsty was absolutely brilliant and nothing was too much for her.
All the staff where amazing and made it…
All the staff where amazing and made it do fun for my daughter
Lauren was amazing
Lauren was amazing. Popped into arrange an upgrade on my mobile and to port my number over. Nothing was an issue, very friendly customer service, with a bit of humour too. A pleasant and stress free experience. Even saved me an additional few quid in the process. 👍
Great friendly experience lovely staff…
Great friendly experience lovely staff great family time
The staff were so friendly and…
The staff were so friendly and welcoming to my little boy and made him feel like a star on the big movie chairs
fabulous service free pictures
Nigel helped us out at Metro Centre and…
Nigel helped us out at Metro Centre and he was very thorough with all the info he gave.
Very professional and answered all questions we put to him.
Great service
Very helpful and informative.
Great group of people
Great group of people. Great experience with the photo opportunity and free popcorn at the end!
Excellent experience today thank you…
Excellent experience today thank you Kirsty for the excellent customer service
🩷🩷🩷🩷🩷
Kirsty was a star today i came in for an ipad and got exactly that’s she was absolutely lovey🩷🩷🩷
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