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Sky - Trinity Shopping Centre, LeedsReviews 

99
•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Albion Street 27, Trinity Shopping Centre, LS1 5AT Leeds, England, GB

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0113 243 4323

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Rated 1 out of 5 stars

Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When... See more

Company replied

Rated 5 out of 5 stars

Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay... See more

Rated 1 out of 5 stars

Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I u... See more

Company replied

Rated 5 out of 5 stars

Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broa... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Albion Street 27, Trinity Shopping Centre, LS1 5AT, Leeds, England, United Kingdom

  • 0113 243 4323

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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4.8

All reviews

(99)

9,689 reviews in the last 12 months

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Rated 1 out of 5 stars

NEVER use Sky

Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When you chase up the complaint, they just start the complaint all over again. There’s no accountability and it’s disgusting mismanagement. Sky will now lose 20 accounts for the sake of £102. Scum.

April 30, 2026
Unprompted review
Sky - Trinity Shopping Centre, Leeds logo

Reply from Sky - Trinity Shopping Centre, Leeds

Hi Tim. I’m really sorry to read about your experience and how frustrating this has been to deal with.

From what you’ve described, it sounds like there’s been a lack of clear communication around your email account and how requests can be processed, along with your complaint not being handled consistently.

I can completely understand how disappointing it must be to feel like you’re not receiving proper responses or that things are being restarted rather than resolved.

This isn’t the level of service we aim to provide, and I’d like the opportunity to have this fully reviewed so we can give you a clear explanation and support you with a resolution.

Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle

Rated 5 out of 5 stars

Jay in the Sky shop Leeds Trinity

Jay was extremely helpful today when I called in for a new iPhone and explained everything in detail to me regarding the set up. He also advised that I could drop into the shop for further help should I need it going forward
Will definitely call him to see him again

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Broadband switched

Had broadband switched over. Was done fast and had a smooth transition. Khalid guided me through the process and provided a great experience

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service from sky

Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I understand they need to protect the account but I provided all the other information.
On a more. Positive call a few minute later a very helpful lady reset the password and sorted out his billing query.
O looked on the my sky app and I couldn’t find anywhere you could downgrade a service, only add more services. 4 phone calls before I got someone who knew what she was doing. Sky isn’t cheap so maybe they should train there staff a little more!!!

February 27, 2026
Unprompted review
Sky - Trinity Shopping Centre, Leeds logo

Reply from Sky - Trinity Shopping Centre, Leeds

HI Nicholas, Thank you for sharing this. I am really sorry that you were left feeling stuck when trying to help your father in law. We do need the correct security information before we can access any account and without that we are not able to make changes, but you should still feel supported and guided through the process rather than being left on hold or cut off. It should not take several calls to get clear help.

If you need any further help with his account you can contact us here and we will do everything we can to support you.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Heather

Rated 5 out of 5 stars

Excellent customer service

Maxine who helped me so much with my new phone is a lovely and caring member of staff.
The whole experience in the shop was amazing. You never feel under pressure, like I have felt in other phone shops over the years. A massive thank you from me

February 27, 2026
Unprompted review

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