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Sky - Trinity Shopping Centre, Leeds Reviews 

97
•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Albion Street 27, Trinity Shopping Centre, LS1 5AT Leeds, England, GB

•
0113 243 4323

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Rated 1 out of 5 stars

Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When... See more

Company replied

Rated 5 out of 5 stars

Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay... See more

Rated 1 out of 5 stars

Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I u... See more

Company replied

Rated 5 out of 5 stars

Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broa... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Albion Street 27, Trinity Shopping Centre, LS1 5AT, Leeds, England, United Kingdom

  • 0113 243 4323

4.8

Excellent

TrustScore 5 out of 5

97 reviews

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4.8

All reviews

(97)

10,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive, friendly help

Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broadband and mobile services. It is very reassuring to know that they are there to provide help. Highly recommended!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended: Exceptional Service at Sky Trinity Leeds!

I recently visited the Sky store in Trinity Leeds to inquire about the Sky Glass Gen 2, and I couldn’t have asked for a better experience. We were assisted by Rick (with a beard), who was absolutely brilliant.
From the moment we started talking, Rick really took the time to understand our specific requirements. Not only did he help us with the new TV, but he also managed to put together an irresistible package deal that included our broadband.
Rick is a lovely guy—friendly, knowledgeable, and professional (and he sports a great beard!). He made the entire purchase procedure so seamless and stress-free that we walked out of the store as very happy customers with our new TV confirmed.
If you’re heading to Trinity Leeds for your Sky needs, definitely ask for Rick. Thank you for the top-tier service!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful!

Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay and Ioana who immediately asked how they could help. They were both super friendly and helpful, jay managed to sort my problem swiftly and I’m really greatful to them and their professionalism

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kim is so helpful

We popped into the store on the 9th of Feb to price up how much a package was for our new flat and we were sat with Kim and she explained everything to us and told us what the best deal were and we decided to go with a sky glass and the best package with broadband too couldn’t be more happy with the experience I’ve had in any shop.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Today I visited Sky At trinity for my…

Today I visited Sky At trinity for my TV and broadband. Maxi was really amazing in selling those products to me. She is really great for selling products and has full knowledge of all the plans of Broadband too. Great experience visiting today at Sky.

February 7, 2026
Unprompted review

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