Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When... See more
Company replied
Location
Switch locationAlbion Street 27, Trinity Shopping Centre, LS1 5AT Leeds, England, GB
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See what reviewers are saying
Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay... See more
Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I u... See more
Company replied
Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broa... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Albion Street 27, Trinity Shopping Centre, LS1 5AT, Leeds, England, United Kingdom
- 0113 243 4323
4.8
Excellent
98 reviews
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Was helped by a really nice gentlement…
Was helped by a really nice gentlement called Richard who made sure everything was ok with my phone before i left
January 26, 2026
Unprompted review
Went into leeds shop today as my phone…
Went into leeds shop today as my phone was not working and was helped out by Richard who spent time gooing over everything would recommend
January 26, 2026
Unprompted review
Kim was super helpful
Kim was super helpful. She has amazing customer service and was brilliant with both my young daughters. She was able to find some excellent deals for both phone, tv and broadband.
January 24, 2026
Unprompted review
Charlie was very informative and helped…
Charlie was very informative and helped me with my purchase
January 24, 2026
Unprompted review
Jay's customer service was fantastic.
January 24, 2026
Unprompted review
We had a wonderful experience with…
We had a wonderful experience with Maxine, who was knowledgeable, professional and handled us with care. A fantastic experience so thank you Maxine.
January 24, 2026
Unprompted review
My experience was very good
My experience was very good. Richard was very supportive explained everything well about the broadband and answered all my questions which I asked a lot. He made it all understandable. Amazing customer service 5/5
Richard -
January 24, 2026
Unprompted review
Richard at Leeds branch has been a…
Richard at Leeds branch has been a great help. Helped us sort a contract for our daughter! Perfect from start to finish. Thank you.
January 24, 2026
Unprompted review
Ioana was very helpful and I teach me a…
Ioana was very helpful and I teach me a lot of things on my phone.
January 23, 2026
Unprompted review
Just been into sky mobile and served by…
Just been into sky mobile and served by Kim, absolutely amazing service and highly recommend, such a lovely person!
January 23, 2026
Unprompted review
Jay was excellent with his customer…
Jay was excellent with his customer service.helped me choose the right package and explained everything correctly.
January 23, 2026
Unprompted review
Jay n the Leeds store was fantastic…
Jay n the Leeds store was fantastic talking my dad through his bill and where extra costs were incurred. He gave clear and helpful advice to help reduce the overall bill and upgrade the phone. Very happy.
January 23, 2026
Unprompted review
Jay saved me some money on my…
Jay saved me some money on my package.Very happy
January 23, 2026
Unprompted review
I came to inquire about iphone 17…
I came to inquire about iphone 17 series and jay explained everything very clearly about plans and payments.Top service
January 23, 2026
Unprompted review
Jay was informative and helpful
January 23, 2026
Unprompted review
Excellent service
Excellent service, pleasant manner and customer connection. Also renewed broadband and sound advice on swap over
January 18, 2026
Unprompted review
Kim was amazing
Kim was amazing! Very informative and so friendly! Thanks so much for your help!
January 18, 2026
Unprompted review
Maxine was very helpful with our new…
Maxine was very helpful with our new mobile, very good experience
January 17, 2026
Unprompted review
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