Great customer service on the phone so can’t fault them there… however… signed up for broadband in February, before I’d even made my first payment they contacted me to say price going up in April, ok... See more
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I joined Sky a few months ago after being a Virgin Media customer for the previous 15 years. Unfortunately, my experience with Sky so far hasn’t been very positive. I encountered issues right f... See more
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SKY VIP REWARDS ARE NO GOOD I have been with sky for about 5 years. I've gone up to the next vip stage. But not once have I benefitted from one single vip reward, gift, whatever you want to call... See more
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Website is rubbish, never works properly. Sky is outdated and overpriced, channels are rubbish and there’s so many other ways you can watch. If you’re thinking of joining, think again. Constantly l... See more
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
United Kingdom
- www.sky.com
2.6
Poor
26K reviews
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they sent me a box to replace faulty…
they sent me a box to replace faulty one and told me they would send a returns bag to send faulty item back. ok item did get sent this idiot from dpd delivery turns up with a mashed up box telling me i had to hand over the old box first does not have any idea that was going to be impossible and was very aggressive phoned sky they did not care but they did inform they instructed dpd to get the box and this is not what agreed
April 16, 2026
Unprompted review
Reply from Sky
Hi John,
Thank you for sharing this. I understand how frustrating this situation must have been, particularly when expectations around the replacement and return process didn’t align with what then happened at the doorstep. That’s especially concerning when communication, handling, or behaviour feels unclear or inappropriate. I'm sorry this happened.
If you'd like to discuss this further please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Not to be trusted!!
My parents have the older version of Sky, Sky Q I believe, tied my elderly parents into a contract of 24 months then after adding on TNT sports for what always was ment to be a 30 day rolling contract which has now become permanent, So now we are paying for something we do not want or do not need.
Constantly difficult to talk to, awful customer service, on top of this when this contract was set up we took out broadband with them plus a phone line, after giving us guarantees we would be able to keep our existing phone number after it was set up a new number was generated. This caused stress off the scale for my parents as all there elderly family and friends new there old phone number and to learn a new number in there 80s!!! Was particularly unfair, but no, nobody at Sky seems to care, as long as when they put your bills up you pay.
Well I feel seriously let down by Sky and I recommend anyone who is stupid enough to take a contract out with them to watch them like a hawk!! I will never use Sky for anything after this.
April 17, 2026
Unprompted review
Reply from Sky
Hi Matthew,
Thank you for taking the time to share your parents’ experience. I'm sorry to hear how upsetting and stressful this has been, particularly where contract terms, add‑on services, and the transfer of a long‑held phone number have caused concern. I understand how important continuity and clear communication are, especially for elderly customers and their families.
While we can’t review the specific details or agreements through a public review, this isn’t the experience we aim to deliver. We’d welcome the opportunity to look into what’s happened, clarify the situation, and ensure the right team reviews this properly.
If you'd like to discuss this further please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Wouldn't give them one star they have…
Wouldn't give them one star they have no customer service no numbers you can contact them on hide behind an automated service which you cannot use unless you want to pay and the ombudsman email doesn't get replied to would not recommend get freeview
And I'm sure they are playing other stations over what we are watching because we are ignoring their calls to give them some of their own medicine
Trading standards need to check them out
April 15, 2026
Unprompted review
Reply from Sky
Hi Gary,
Thank you for sharing your concerns. I'm sorry to hear how frustrating this experience has been, particularly around accessing support and feeling unheard. I understand how important it is to be able to contact a company easily and get clear, timely responses when things don’t feel right.
If you'd like to discuss this further please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Upgraded phone along with bundle pack…
Upgraded phone along with bundle pack John on sales knowledgeable with products no issues upgrading
April 16, 2026
Unprompted review
Sky increased our monthly bill once…
Sky increased our monthly bill once again whilst in contract.
March 2, 2026
Unprompted review
Reply from Sky
Hi Jodie,
Thank you for your review. I understand how frustrating it can feel to see a price increase, particularly while you’re in a contract. Some price changes are applied in line with our terms and conditions. That said, I appreciate that this can still be disappointing,
If you'd like to discuss this further please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Adding costs they've categorically confirmed would not apply
Under their policy of not defining in contract price rises I was entitled to contract termination without charges within 30 days of notification. I started my switch away in this time, and they immediately responded saying they know I'm considering leaving.
To further jump through their hoops I then explicitly contacted their customer service to confirm no charges would apply. A lot of time wasted with them supposedly 'going through my account to see what they could do' before they accepted that I was switching and that was it. Finally they confirmed there would be no termination fees.
Further hassled by them on a later date to ask what they could do before I left.
Now 2 weeks after my contract terminated, after a further wasted extended call asking why they'd billed me a further month on a billing date 10 days after my contract ended (some waffle about the bill being raised 13 days earlier before the contract had ended).... now I get an email (conveniently arrives out of hours when you can't contact them) saying that 'as agreed' early termination charges have been added to my account and that if I don't pay them they'll refer me to debt collection. So now I've got the hassle YET AGAIN of chasing their thoroughly in-competent customer service to chase down them delivering on what they've agreed.
I doubt this will be the end of it, because there's also no way to confirm with them that they've received my equipment back. Even the post office lady warned me they're known for throwing debt collectors your way months after you left for supposed non-return of equipment.
April 16, 2026
Unprompted review
Reply from Sky
Hi Ant,
Thank you for setting out your experience in such detail. I'm sorry for the continued frustration this situation has caused, particularly around contract terms, billing, and the understanding you had when arranging your switch and equipment return. I appreciate how concerning it is when expectations set during contact don’t appear to align with subsequent account activity or communications, I'm sorry this has happened.
Whilst we’re not able to review agreements, billing timelines, or account notes through this platform, we’d really like the opportunity to fully review what’s happened, including the termination position and return of equipment, and ensure this is looked into properly by the right team.
Please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
10 years means nothing
I left a review a few years back saying how good sky were, but unfortunately that's not the case anymore. The staff are nice enough, but they are wrapped in red tape.
I have always found that sky were happy to match new customer offers or at least attempt to get close to them. As a new customer, for everything we have with sky we would be paying £70/80 for the next 24 months.... As a current customer of 10 years close to £120 is the best they can do. Literally every single line item is better than their retentions team can do.
The telly is good but internet is pretty poor, manageable, but laggy. I don't think how good the telly is will make up for the extra cost. Will be letting things drop off the account and will leaving once my contract is over.
April 16, 2026
Unprompted review
Reply from Sky
Hi Nicola,
Thank you for taking the time to share your thoughts and for your long‑standing loyalty — I really appreciate you acknowledging the positive experiences you’ve had with us in the past. I'm sorry to hear that this hasn’t been reflected more recently.
I understand how disappointing it can feel when offers available to new customers don’t seem to align with what’s achievable on an existing account, and when that impacts your decision about staying with us. I also appreciate your honest feedback around broadband performance, as value and reliability both matter.
If you’d like us to review your options or look into the broadband concerns you mentioned, please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Absolutely terrible.
Absolutely terrible. From the line taking over two weeks to get activated after the activation date, awful, overseas (in the main) customer [none] service and people who simply do not care. Everything about Sky is bad. Mobile coverage, broadband activation, wifi coverage that can hardly make it through one wall and appears to be incompatible with Sky Q mini boxes (one and the same room that looses wifi connectivity within 20 minutes.
What amazes me is that the management of Sky allow such bad customer service and experience.
April 1, 2026
Unprompted review
Reply from Sky
Hi Anthony,
I'm sorry to hear how disappointing this has been, particularly around activation delays, connectivity, and the level of support you feel you received. We understand how frustrating it is when services don’t perform as expected and when resolving issues feels harder than it should.
Your feedback is important and helps highlight where improvements are needed.
We’re not able to review technical performance, coverage, or account details through a public review, but if you'd like to discuss this further please reach out using the options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Set of clowns that runs sky mobile
Month without a phone,
Sky mobile have said 3 times over the month that it will be switched on,
What liars
3 weeks ago was promised and 3 days ago.
Well thanks sky you have made my mind up so I am going to cancel everything
& you need to call me over this farce.
I don’t have WhatsApp or x or instagram someone needs don’t keep asking me to contact you on them.
Customer service are arrogant and very poor
No one cares all they care about is money.
So cancellation it is
April 16, 2026
Unprompted review
Reply from Sky
Hi Andrew,
I'm really sorry to hear about the ongoing delay in getting your mobile service activated and how frustrating this has been, especially after being given multiple expected timescales. We understand how disruptive it is to be without a working phone and how disappointing it feels when progress isn’t clear. This isn’t the level of service we aim to provide and I'm sorry this has happened.
We understand that not everyone uses platforms like WhatsApp, Instagram or X. Facebook is an available contact option if that’s more suitable. You'll find the contact option below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Forceful advisor
Had been a customer for over 9 years, called to terminate the service, been on a rolling plan for over 18 months and was not using the service anymore. Was forced to answer questions about what i am watching. I clearly said from the start i was on the cheapest plan and do not want to continue. The advisor, did not listen and was very rude, and did I was on the call for a total of over 22 minutes just trying to cancel the service. I am glad it is all over, will never go back to them on principal.
April 16, 2026
Unprompted review
Reply from Sky
Hi Jay
Thank you for taking the time to share your feedback. I’m sorry to hear that the cancellation process felt frustrating and that the call took longer than you expected.
We appreciate you explaining how the experience came across from your perspective, particularly around the questions asked and how the conversation made you feel. Our intention during any call is to be clear, respectful, and efficient, especially when a customer has already made their decision.
Your comments have been noted and will be reviewed so we can reflect on how these situations are handled and ensure expectations are better aligned going forward.
Thank you again for providing your feedback and for the time you spent as a customer.
Thanks, Nicole
Putting the record straight about Sky TV
I have been with Sky for 25 years. I have read a lot about how Sky treats its longest serving customers like cash cows, not willing to help with cheaper deals. This morning I updated my Sky Q from non-Sky TV and multi room to the Sky Signature TV package, plus the sports channels still with multi room. As I was a VIP customer I received £31 in discounts and am paying £46.50 for 24 months. I was paying £35 pm for Now Sports alone!
In my opinion Sky Q is by far the best TV experience of all as it allows play back recordings without the need to sit through the adverts. I almost changed over to BT/EE but am glad I didn't!
April 16, 2026
Unprompted review
I have rang sky emailed sky on numerous…
I have rang sky emailed sky on numerous occasions about price going up mid contract. As I am a pensioner I can not afford to keep paying the price increases and all they say is pay of your account to get out of contract which I was told would be over £300. I Definitely would not entertain sky at all. Well it looks like they will send the baliffs round because I can no longer afford to pay my account they would not negotiate so we will see what happens. Pensioners beware . All sky is concerned with is money money with no help for there customers . Avoid sky like the plague.
April 16, 2026
Unprompted review
Reply from Sky
Hi there,
Thanks for your review. I'm really sorry to read about your experience. This is understandably very worrying and upsetting. This isn’t the level of support we want for any customer. If you’re happy for us to review your account, we can check what’s been happening with the price changes and the options discussed and look into this further for you. Please get in touch with us directly and we’ll do our best to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Very helpful service
Nadeem was very helpful in finding the right package for us, which will make a considerable savings for us against our current supplier.
April 16, 2026
Unprompted review
Very good service for the money and…
Very good service for the money and good service for the customer
April 16, 2026
Unprompted review
Sky Guys Aberdeen
The sky guys in Aberdeen made my experience Amazing, They took their time and helped me through my issues and allowed me to take their necessary right steps - Massive Thanks to Daryl, Lorne & Mark
April 16, 2026
Unprompted review
What can I say about sky if you are…
What can I say about sky if you are Thinking about going with sky, I wouldn't bother as they are a rip off.
I would give it 0 not more ripped off
April 16, 2026
Unprompted review
Reply from Sky
Hi there,
Thanks for your review. I'm really sorry to read how unhappy you are and would like to understand why you feel so frustrated. If you’re happy for us to review your account and see whether there’s anything we can help with, please get in touch with us directly and we’ll do our best to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Very patient and explained everything…
Very patient and explained everything in plain English. Very very helpful.
Adam 4074
April 16, 2026
Unprompted review
What a nightmare
What a nightmare. I’ve had no broadband for three days, I’ve tried 8 different numbers linked to sky on their own website which are just robots. Every number leads nowhere and cuts you off. I can’t even cancel it what a joke. Can anyone give me a number so I can dump this garbage company. Thinks
April 16, 2026
Unprompted review
Reply from Sky
Hi Joe,
Thanks for your review. I'm really sorry to read about your experience. Being without broadband for days and struggling to reach the right support is understandably very frustrating. This isn’t the experience we want for any customer. If you’re happy for us to check this for you, please get in touch with us directly and we’ll do our best to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
There is one good advisor saima,she is…
There is one good advisor saima,she is too polite respectful and responsible and giving good advice
April 16, 2026
Unprompted review
Very dishonest company!
My advice if you go with sky is to record your conversations with them as they will lie through their teeth to get a sale out of you and they will harass you with sales calls. also don't believe any fixed rate for 2 years nonsense they sell you, my bill was increased within six months of me taking out the contract and yes you do get 30 days to cancel your subscription but it's a case of accept it or leave. So my summary of Sky is a huge bunch of lies !
April 16, 2026
Unprompted review
Reply from Sky
Hi Mark,
Thanks for your review. I'm really sorry to read how unhappy you are. This is understandably very frustrating. This isn’t the experience we want for any customer. If you’re happy for us to review your account, we can check what’s been happening with your contract, pricing and recent contacts and look into this further for you. Please get in touch with us directly and we’ll do our best to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
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