I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such goo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve had the ‘effortless’ version for over a year. The ‘effortless' charging really is easy. I’ve tried a number of other solutions but the sleepphones were the most comfortable and have little or no... See more
Original review: 3 stars...Worked..not quite as loud as i was hoping for...can still year snoring to some extent Updated review....1 star...I edited my review from 3 stars to 1 star as the charging... See more
Company replied
I have owned these for over a year now. They are incredible. Battery life lasts all through the night, easily. They are comfortable. There are no wires tethering you to your phone. They are durable -... See more
Company details
Written by the company
SleepPhones® are soft comfortable headphones in a patented headband design, with an emphasis on using environmentally-friendly materials and manufacturing processes. We strive to use local resources, stay technologically-savvy, and be socially responsible as we create a world of happy, healthy people.
Contact info
2001 Peninsula Drive, 16506, Erie, United States
- 1-877-838-4790
- service@acousticsheep.com
- www.sleepphones.com
3.2
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend Sleepphones!!
I've been using SleepPhones for years and highly recommend them! I use them for sleeping, listening to audiobooks and podcasts. When I sleep, I put the band over my eyes, and no light wakes me up in the morning ... neither the sun rising, nor my husband putting the lights on before I'm ready to rise;-)
August 19, 2019
Unprompted review
It seems awkward to have the control…
It seems awkward to have the control panel in the headband at the back of the head. So I turned it to be at my forehead and rearranged the position of the earphones. It works well and the sound quality is good.
August 19, 2019
Unprompted review
Sleepphones are a necessity
Sleepphones are a necessity. If you have trouble sleeping due to a noisy partner or other noises, there is nothing better that SleepPhones.
August 18, 2019
Unprompted review
Great product and prompt customer care
Great product and prompt customer care. Accommodative, courteous, and friendly!
August 17, 2019
Unprompted review
No solid green light
The charging is inconsistent. I've emailed customer service but have not heard back. My issue is similar to what I've seen others write about. The device needs to be taken out of the headband to get it to even blink. And even with that, the green light flashes over and over and often along with intermittent red light flashing. I haven't had a solid green light since I first used it. I'm going to give customer service another day to respond to my issue.
August 17, 2019
Unprompted review
Reply from SleepPhones®
Dear Annie,
Our sincerest apologies for the difficulty you experienced! We have not seen an email from you, but just did email you concerning troubleshooting.
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Excellent customer service !
August 15, 2019
Unprompted review
I did not like the sleepphones as i…
I did not like the sleepphones as i found them rather uncomfortable to sleep with and they did not block out the noise as i was hoping. the sound quality of the music however was good.
August 15, 2019
Unprompted review
Reply from SleepPhones®
Dear Julie,
Our sincerest apologies you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Our products are not cancelling because we feel that being able to hear a fire alarm or a child monitor in the middle of the night is important.
Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Comfortable for sleeping
Comfortable for sleeping, decent audio. I wish there was indication when to recharge.
August 14, 2019
Unprompted review
Go a size lower than the chart says :(
I like them and use them every night but I wish the sizing chart was accurate. I measured my head and it fell into the L range. When I received my package the band was very loose and falls off during sleep. I needed to go to a M to make up the difference the stretch makes.
August 13, 2019
Unprompted review
Reply from SleepPhones®
Dear DG,
We are sorry the band you ordered does not fit you well! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Very difficult to find what I was…
Very difficult to find what I was looking for even when I know what I needed - Bluetooth speakers (only). The only way I found it for sure was via a link from the online support team.
August 13, 2019
Unprompted review
Reply from SleepPhones®
Dear David,
Our sincerest apologies for the difficulty you experienced! Thank you for your feedback as well!
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
This is my second headset and I buy…
This is my second headset and I buy them as gifts too.
Thanks for the good work!
August 12, 2019
Unprompted review
Excellent sound with softness for…
Excellent sound with softness for sleeping.
I would like to see more of a noise cancelling option. It's worth the cost. Thank you
August 12, 2019
Unprompted review
Love falling asleep while listening to…
Love falling asleep while listening to my podcasts, without earphones pinching my ears!!!!!1
August 10, 2019
Unprompted review
awesome
awesome. awesome. awesome!! I have tinnitus and I use these when I wake up in the middle of the night. This coupled with my calm app puts me right back to sleep every time. Love.
August 9, 2019
Unprompted review
Brilliant product and first class service
Having suffered from insomnia for decades I bought the SleepPhones and now sleep well every night. Having a sleep mask and being able to listen to an audiobook without ear discomfort or having to lie on my back helps switch off my mind. I set a 30 minute timer but am almost always asleep before the thirty minutes are up.
The customer service from this company is first class - we have become used to and accepting of average to poor service these days but this company shows personal interest, intelligence and amazing customer service.
I’ve recently upgraded to the magnetic charging system and two modules which makes life even easier.
Buy this product - you won’t be disappointed.
August 7, 2019
Unprompted review
Love how it works
August 7, 2019
Unprompted review
I've loved every pair of sleep phones…
I've loved every pair of sleep phones I've had, which is about 4. The utility and sound quality is perfect for me and I've recommended them often. My only complaint is with reliability/durability. I want to say I've had those four pairs in only about 6-7 years. They just stop working after awhile, at least two times within the warranty period, so I just got them replaced. My latest pair includes a charging pad, which I hope will make a difference by limiting the amount of unplugging and handling needed to use them. It's a little tricky to position them correctly so they charge, but for now I'll blame myself for being on a learning curve with them. I will say the company has been very easy to work with and I love the story of how their female founder was called to create sleep phones from her own need for them. Way to manifest, sister! Consider me a true believer who will continue spreading the gospel of how awesome this product is. BTW, as a long-time, daily user, I'd love to help develop future innovations and I have a couple of ideas. Hit me up, Acoustic Sheep.
August 6, 2019
Unprompted review
Great except for issues with the cord
These are really great headphones. They have good sound. They're comfortable - especially for side sleepers and you can even use the band as a decent sleep mask.
I'm on my second pair though. The cord is covered with woven cloth and is susceptible to kinking which concentrates all the stress in one place eventually causing the cord to break,
i'm trying to avoid the problem by not winding up the cord in any way and keeping it as straight as possible.
They have a Bluetooth model, but I don't want more radio waves beaming through my head all night.
August 6, 2019
Unprompted review
Reply from SleepPhones®
Dear Joseph,
Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep.
We suggest not wrapping the cord tightly around the headband while not using the SleepPhones® products. Maybe drape your cord over something or hang it up (it's best to leave it lightly coiled too). We have a great page on our site that shows a demonstration video on how to remove and reinsert the speakers. This page also will give you a few tips to prolong the life of your product! Visit our site at: http://www.sleepphones.com/Care-Instructions
Regarding the Bluetooth® emissions, we are happy to provide you with information regarding the EMF ratings (http://www.sleepphones.com/blog/health-and-safety & http://www.sleepphones.com/brain-cancer-radiation-radiofrequency-EMF-electromagnetic-fields-bluetooth) for the SleepPhones® Wireless product! We understand your concern about electromagnetic radiation around the head. There has been a lot of press on the topic, based on research done in the US and internationally over many years. Since our CEO is a family doctor, she makes sure that everything we make is safe.
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.