Smarter Business Reviews 

Reply from Smarter Business

Jul 24, 2020

Dear Lorien

We’re are sorry to hear that you were unsatisfied with the service provided by Smarter Business and apologise for any inconvenience that this matter may have brought upon you.

Being known for our great service, your review has come as a concern and we would like to make things right.

Please contact us directly at cs.waste@smarterbusiness.co.uk or 01444 220060 to allow one of our dedicated customer service agents to have your issue resolved.

We value our customers’ concerns and would like to thank you for bringing this to our attention.

Yours faithfully

Smarter Business

Reply from Smarter Business

Jul 24, 2020

Dear Oliver

We’re sorry to hear of your less than satisfactory experience with Smarter Business and hope you will accept our sincerest apologies.

It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Upon further investigation on your portfolio, it has been established that both the waste bins that you had signed up for were delivered on 25/05/2020 which was confirmed with the operator.

The charge for your first month as discussed with your account manager would have incorporated your once-off Waste Transfer Note charge which was why the charge was slightly increased.

We will be reaching out soon and you should get a call and/ or email from our dedicated customer service department to determine how we can provide a satisfactory resolution.

If you prefer you can also contact us directly at cs.waste@smarterbusiness.co.uk or 01444 220060 using ext:2306 for the Waste Customer Service department.

We value our customers’ concerns and would like to thank you for bringing this to our attention.

Yours faithfully

Smarter Business

Reply from Smarter Business

Jul 24, 2020

Dear Adam

Thank you for your feedback. We are sorry to hear that you did not have a great experience with us and sincerely apologise for any inconvenience caused. We take all comments seriously and use it to improve our services.

Upon you placing an online inquiry one of our dedicated sales representatives would have been allocated to your inquiry and given you a call to establish how we can take care of your needs. Upon concluding the sale you would have been advised of the duration of time needed to have your site set up. In the process of having your site set up regrettably, we were informed that we were unable to service your site due to many valid and contributing factors.

As it may be too late to reconcile, we want you to know that we have used your experience within our customer satisfaction process to ensure this does not occur again.

If there is any way to earn your business in the future please let us know.

Yours faithfully

Smarter Business

Reply from Smarter Business

Mar 10, 2020

Dear Fiona

Thank you for your feedback. We are sorry to hear that you did not have a great experience
with us and sincerely apologise for any inconvenience that this matter may have brought
upon you. We take all comments seriously and use it to improve our services.

Due to circumstances beyond our control, your bin delivery was delayed which was
discussed with you. Taking care of our customer’s utility needs is our biggest responsibility
and considering that your payment was received timeously, our team has been working
diligently to have your services commence as soon as possible.

Together with the signed agreement, is our Terms and Conditions - which you were made
aware of. For the sake of transparency, we have reverted to it. To further compensate you
for the delay, we have agreed to charge you half of your total monthly fee on your next
scheduled invoice as we value all our customers and are fully aware that there are many
expectations when it comes to running your own business.

Should you have any questions or require further assistance, please do not hesitate to
contact us.

Yours faithfully

The Smarter Business Waste Team

Reply from Smarter Business

Dec 5, 2019

Dear Dave,

Thank you for the feedback. This is not the feedback we are used of receiving and sincerely
apologise for any inconvenience caused. After your contract was set up, you had requested for amendments to be made. You were made aware that you would be required to serve termination with your current supplier to allow a switch and add an extra bin through Smarter Business.

In the interim our Dedicated Customer Service Team acknowledged your request and contacted the relevant parties for assistance. Our attempt to decrease your lift frequency was unsuccessful due to you still being in contract with your current supplier, this was then escalated to higher level management and communicated with you. The second suggestion to defer your contract start date was taken into consideration by yourself and communicated via email.

We have come to a resolution with regard to this matter, which was discussed with you. If given the opportunity we can proceed with the resolution and assure you that going forward there will be no mishaps as this seems to be an issue due to misunderstanding.

Should you have any questions or require further assistance please do not hesitate to contact us.

Kind regards,

Smarter Business

Reply from Smarter Business

Oct 3, 2019

Good Afternoon Macey,

Trustpilot has strict rules in place when it comes to the removal of a review. This is normally only possible if we can prove that we have not had any dealings with the reviewer.

We respect the value of these platforms and appreciate all feedback. Regardless if the feedback is positive or negative, it ultimately helps us deliver a better service to our customers.

We value your privacy and we can arrange to have you removed from our systems if you wouldn't like to be contacted again in future. If this is the case, please email us on info@smarterbusiness.co.uk with your business name and we'll honour you request.

Kind regards,

Smarter Business