Smarter Business Reviews 260

Luke was very helpful when advising on our new contract.

Luke Singh sorted out the renewal of our rugby club's electricity contract for me. The fixed rate peak and off peak tariffs were very competitive and the whole process went very smoothly.

Luke Singh sorted out my electricity contract for me. He was easy to get hold of to discuss any questions I had and got me a good deal . Thank you Luke!

Richard SooKoo was really helpful with our electrical renewal. He contacted me in plenty of time and I requested a call back on a later date. The quotes he pulled together were split clearly and he included all costs, so there were no hidden surprises. Thank you for your help Richard.

Luke was very good and promptly replied to every query.

Luke was reliable and professional happy with the work he completed.would definetly recommend.

Luke Sing contacted me with some great offers and guided me through the process of changing my gas supplier. There were some business complications but Luke quickly resolved all the issues leaving me a happy customer.

Excellent Service, Provide us a new electric suppllier cheaper than before we had.

Luke incredibly helpful and patient. Talked me through my options and supported me to make the right selection to ensure I was getting the best value.

Luke was amazing handled my switch over in 30.mins and halved my bill! Great service

I wasted several hours trying to get my energy supplier switched.
A Smarter Business employee (Luke S.) gave me the prices for the Standing Charge – 40p and the Unit Rate – 22p at British Gas.
I agreed to everything, then had to submit all my details, complete a credit check, and go through the entire procedure.
I was so surprised when I received my electricity contract, but as it turned out, the price for the standing charge suddenly increased by 50% without any reason or information from the contracting party, and the price for the unit rate also increased slightly, and I ended up with a different supplier without any information about these matters. I understand everything, but something like this isn't normal. When I mentioned it, the employee started acting offended and started threatening me that he didn't have to do anything for me and that helping me was embarrassing. Wanting to cheat a sick elderly person? I don't know what to call it, but I'll refrain from commenting on it further. Everyone knows what it is. I decided to contact the person above this employee. It turned out to be Ikshaan K., Senior Account Manager. At least, that's what the first employee had said. As it quickly turned out, the person, completely clueless, started making senseless attempts to circumvent what had happened. He started suggesting errors and mistakes. To which I replied that nothing was an error or mistake because there was email proof of everything. No one even tried to apologize or constructively explain anything. It's simply embarrassing how they're scamming people these days. This is a red flag. Beware of such practices so no one gets hurt!!!

I have been using Smarter Business since 2020 to source best rates for gas and electric for my business. I cannot recommend this company highly enough. More recently I have been dealing with Brad Jacobs who has provided a great service and also been very helpful with resolving any issues. Many thanks to Brad and the team. Jackie

Just reported them to the ICO. Got 10 calls in 15 minutes from these scammers.

Great customer service from Loren, went out of her way to get an issue sorted for me very promptly.

I've been dealing with Smarter Business for some time and I'm impressed by their professional and friendly service. My account manager, Devani, consistently ensures I'm getting the best deals, making the process straightforward and reliable. Special mention to Savannah, who truly goes above and beyond. Justin's clarity and customer focus made me confident in choosing the right energy contract for my business. The response times are good, and the renewal process is always well communicated, with Docusign instructions being clear and quick to action. Overall, I highly recommend them.

Excellent service by Jenna,

From start to finish the service was amazing really go above and beyond to get you the best deals, definitely recommend special mention for savannah, she is a legend 🙌

Having dealt with Devani my account manager for some time she is always very professional , friendly and has always demonstrated that Smarter Business is looking for the best for their customers. Contracts are always strightforward to complete .

Very sufficient service and it was easy to complete the contract.