SMILE air conditioning Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt initial response, sound advice, and efficient installation process. The staff and engineers are frequently described as professional, courteous, and highly skilled, providing clear explanations and ensuring a tidy workspace. Many people appreciate the quality of the products and the reasonable pricing, often noting that the company offers better value compared to competitors. Reviewers are delighted with the seamless installations, the efficiency of the units, and the overall positive impact on their comfort.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting professionalism and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Customers had positive experiences with the product, expressing delight with their new air-conditioning... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive quotes and well-priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed. The team was professional, punctual, a... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.9

All reviews

(136)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. We are very happy with our air conditioners.

April 22, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Solomon,

Thank you for taking the time to leave us this review, we are pleased we can continue to work with you. As ever, if you need anything, give us a call.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Definitely Service with a Smile!

Josh and the team were fantastic from start to finish. From an easy video call survey through to installation and payment, every step was an absolute breeze. Thank you Smile team, I will definitely recommend your services and return to you should we need any additional units and servicing.

April 4, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Nicola,

This is a great review, we sincerely appreciate you leaving this. Maintenance, servicing, additional systems; anything you need just let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Competitive quote

Competitive quote, timely deliver schedule, Informative staff. Professional fitters, clean and tidy, respectful

March 19, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Andrea,

Thank you so much for taking the time leave us a review. If you ever need anything, give our team a call and we would be delighted to help.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

They responded quickly

They responded quickly, were very efficient and polite and we had our new air conditioning unit up and running in about ten days.

February 23, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Harriet,

Thank you so much for leaving us this review, and for choosing our business, it is sincerely appreciated. If you ever need anything in the future, please let our team know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

SMILE Air Conditioning Excellent!

SMILE installed air conditioning in my conservatory. They responded quickly to my initial enquiry and were excellent in every way. Communication was fantastic and they were very pleasant and efficient in all aspects from quoting through to delivery and fitting. I wouldn’t hesitate to recommend SMILE to anyone.

December 19, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Maureen,

This is a wonderful review, thank you so much! You and your Husband were extremely nice people and it was a pleasure doing business with you. Please do not hesitate to contact us if you need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Warm and Professional

The Smile team customer service has been excellent from my first enquiry to finish.
The Chief Executive Officer himself came to my house to take measurements and advise me on where the air condition units will go.
A job that was supposed to take two days was done in one day.
They arranged delivery of all the units a day before and the installed everything in one day.
Their work ethic is 100 percentage professional.
Aaron Davies was my contact person.
He has been very kind and always ready to assist at anytime.
You also get ten years warranty on their air conditioning units.

September 24, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Helenah,

Thank you so much for this. It is extremely thorough and we particularly appreciate the specific mentioning of members of the team. Thank you for choosing our business, and if you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Aircon installation

Great installation very tidy cleaned up looks perfect very happy kyle and Gary the installers was very friendly and professional. From first enquiry to site survey video call email's to final invoice Aaron was there to help can not recommend this company highly enough already passed your name on to possible future customers thank you so much.

September 9, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Darren,

Taking the time to individually appreciate members of our team is wonderful, thank you so much. This review helps our business tremendously. If you need anything in the future, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service, highly recommend

Excellent service. Installation was done well, engineers were friendly. There were some issues (not caused by Smile) but their team worked hard to remedy them. Can’t fault the service. Highly recommmend.

August 22, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi John,

This is great to read, thank you so much for taking the time to write this. Also, thank you for choosing our business - we are always around if you ever need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Aaron responded very quickly to my initial enquiry and was very helpful in answering the questions I had. He recommended a system (following a video call survey of my property) and we agreed an installation date of around a week away. The 2 installers could not have been more pleasant, accommodating and professional. Half a day later and we were sitting in lovely cool air 😎. I would certainly recommend Smile for their professionalism and a fair price. Great to see good customer service back in fashion. Thanks guys!

August 8, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Steve,

Thank you so much for writing us this review following your installation this week. We are extremely pleased that you have had such a positive journey. Please let us know if you ever need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Could not have expected any more

From my first contact to installation, everything went like clockwork. Aaron dealt with my questions and so did Julian the surveyor, I could not have expected better installers, both Adam and Jacob were professional and explained clearly. Would not hesitate to recommend or use them again.

August 6, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Vinod,

This is fantastic to read, taking the time to praise individuals within the team is extremely appreciated. We work hard to leave you with a positive experience, let us know if you ever need anything.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Spot on, couldn’t ask for better.

The quotation was completed professionally and quickly, the price was very competitive and I felt really comfortable with Aaron that did the survey. The whole team including the engineers have been exceptionally courteous and their work was excellent including the arrival time, completion time and their tidiness, they even removed their shoes when entering the house which is unusual these days.
I have no negative comments at all.
Thank you guys for a great job

July 2, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Martin,

It was a pleasure dealing with you too, thank you for leaving this review - it really helps us grow our business. Please know that if you ever need anything, just drop us an email/call.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Really impressed by our experience with…

Really impressed by our experience with Smile Air Conditioning. It was a really smooth experience from start to finish, they are really experienced and had ideas and possible solutions for each room we wanted, and turned around a quote same day. It really helps having someone in the office there to answer questions and help make the right choices too. Installation was super fast and completely painless, we're really happy with the result, just waiting for the sun to come back out again!

June 25, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Esther,

Such a comprehensive review, we are extremely grateful that you have taken the time to write this. If you need anything in the future, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

On time delivery and completion

On time delivery and completion
Great advice on equipment
Friendly staff, always available on phone
No fuss installation
Great Service

June 15, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Rajeev,

This is great, thank you for leaving a review. I hope the air conditioning serves you well for many years to come, if you need anything in the future please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Great service

From the initial quotation to the final installation, Joshua has been exceptionally helpful. He visited the site and provided valuable suggestions to ensure a smooth installation at our client's house. His team demonstrated excellent service, effective communication, and a strong commitment to the schedule.

June 20, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Carolina and Team,

Thank you so much for taking the time to write this review. It is great to hear that you had such a positive experience and we hope to hear from you again in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Amazing service

Smile made the installation such an easy process, answering all our questions and making very good recommendations about where to place the units. The engineers installing the units were, prompt, friendly and very efficient. When drilling through the wall, they had a hoover running, and not a speck of dust was created. They moved all the furniture back without asking, and provided full instructions for using the unit. They even cut up the packaging so it fitted in our recycling bin. Amazing experience.

June 14, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Mike,

This is such a positive review, thank you for taking the time to write this, we really appreciate it. Please know that if you ever need anything at all in future, we are here. Enjoy your system.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

A friend recommended Smile Aircon to me…

A friend recommended Smile Aircon to me and I'm glad he did. They clearly explained the options available to me at the start and did a video-call site survey. When that proved unclear they sent a guy round to survey in person. They then came round when agreed, fitted the unit with no problems and cleared up after themselves. All for the price initially quoted. The unit's worked great so far and looking forward to the hot weather to really feel the benefit. Will be using them again when we get future rooms done.

June 5, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Dave,

Thank you so much for writing this review. We are so pleased that you have had a positive experience with us, please let us know if you ever need anything at all.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very efficient service

Very efficient service, wouldn’t know the engineers had been there except for the new air conditioning unit! The whole process was easy from start to finish and cheaper than other quotes we received

June 10, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

We try our best to remain competitive but ensure fairness, so to see this come through within your feedback is great. Thank you so much for writing this review. Please contact us if you ever need anything.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Fantastic company.. one happy customer.

Really pleased with the air conditioner installed in our master bedroom. The service from Smile has been excellent. From the initial enquiry to the actual installation. Price was competitive to other companies and the mitsubishi unit cools our bedroom very quickly. Arron & Rhys installed the unit and did a fantastic job. Thanks.

May 17, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Sean,

Thank you for writing us a review, it really helps our business and is great to see our customers are happy with our service. Our engineers work really hard to leave a good impression. Please contact us if you ever need anything.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Lovely people, detailed quote and good installation

Arron and Rhys the installers were tidy and efficient and fitted 2 units in a day. The units work easily and boss Julian, who visited the house before the installation, recommended which units would work best for us. Nice people and good work, highly recommend Smile.

May 16, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Helena,

Thank you so much for taking the time to write this review, it is sincerely appreciated. We hope you enjoy your new air conditioning, please feel free to contact us in future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent advice and service from Smile…

Excellent advice and service from Smile Air Conditioning. Installed air con throughout our home. Friendly, professional team, did a great job, looks amazing and will make a big difference in the summer. Would not hesitate to recommend this company. Did quite a bit of research before choosing Smile Air Con. Chose them for there professional advice and competitive quote. They provided a site survey beforehand which was reassuring and not always offered by others. Thank you to the whole team, back office and fitters.

May 1, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Carl,

This is great, a very thorough review - thank you so much for taking the time to write it. We hope you enjoy your systems, and we are always here if you need anything.

Kind regards,
SMILE air conditioning

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