SMILE air conditioning Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service from start to finish, highlighting prompt responses and seamless installation. Staff are frequently described as professional, efficient, and helpful, providing sound advice and clear communication. Many are also very satisfied with the quality and performance of their installed products. Consumers appreciate the meticulousness of installation teams, who consistently leave work areas spotless and tidy. Reviewers noted the reasonable and competitive pricing, with transparent quotes and no hidden costs. The efficiency and professionalism of engineers, from consultation to final setup, further contribute to a highly positive customer experience.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting professionalism and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Customers had positive experiences with the product, expressing delight with their new air-conditioning... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive quotes and well-priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed. The team was professional, punctual, a... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely excellent, and a pleasure to deal with

Smile have just installed an aircon unit for our bedroom (in Surrey), and I genuinely couldn’t recommend them more highly. From the original visit to advise on spec, location etc., to the follow-up, reasonable pricing (certainly compared to other quotes we got), general communication, and the installation itself, they have been absolutely excellent, and a pleasure deal with.

February 26, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi John,

Thank you for writing us this review, it is really appreciated and it was a pleasure working with you. Let us know if you ever need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

The guys are pleasant clean and prompt…

The guys are pleasant clean and prompt they do exactly what it says on the tin good service 👍👍

February 29, 2024
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Nanette, thank you so much for taking the time to leave this review. I am pleased that our service engineer provided you with a pleasant experience. Please let us know if you need anything in future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Fast punchy professional sales service

Fast punchy professional sales service, excellent installation engineers, no problems. On time on budget no headaches.

August 14, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Ali,

Thank you for leaving this review, it is sincerely appreciated. If you need anything in the future, please feel free to let our team know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Great service

Great service, prompt delivery and excellent installation by Kyle and Matt. Highly recommend this company.

August 7, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Kim,

Thank you for taking the time to review our service, we are extremely pleased knowing you had a positive experience. If you need anything in the future, please feel free to let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

I would highly recommend Smile Air…

I would highly recommend Smile Air conditioning. Their entire team were great from start to finish. They were the only company that did a site visit and the engineers that fitted the units were friendly, professional and very knowledgeable. Would definitely recommend them to anyone looking to have Aircon’s installed.

July 10, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

Fantastic, we really appreciate you taking the time to leave a review. Thank you for your business, if you need anything in the future, please feel free to contact us.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

I am very impressed with the service…

I am very impressed with the service provided by Smile Air conditioning. Starting from my initial call to Aaron who carried out a survey within two days right up to the engineers Adam and Gary. The work carried out by Adam and Gary was professional and to a high standard. Their work was neat and tidy and they cleared all the mess before they left. I will highly recommend this company if someone is planning to instal an air conditioner. Well done Smile Air conditioning.

July 11, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Ebrahim,

This is great, thank you for taking the time to leave such a positive review. Our team works hard to ensure we deliver a professional service. If you need anything in the future, please feel free to reach out.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Smile Air-conditioning Good value, nice people

Niele And Jackob were our two engineers both very polite, friendly and considerate kept all areas clean as they went about their work, laying dust sheets and hovering as they worked, removed shoes etc.
Consulted us about locations of units and explained about units, they had a couple of problems, they contacted their office and a Senior Engineer "Julian came downs and quickly sorted it out
Had a remote (Smart Phone issue) one of their guys contacted me and talked me through it. now all up and running very happy with the units and the company,
Would have no hesitation in recommending them to anyone including friends and family. Not to mention they were the only quotes that offered a TEN-YEAR WARRANTY

June 16, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Keith,

Thank you very much for taking the time to review our business, we sincerely appreciate it. We will feed this back to Nile and Jacob as there hard work is extremely valued. If you need anything in the future, please feel free to contact us.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Amazing service

All I can say, I have been very happy with Smile Aicon from start to finish. I did some research prior to choose them and I don't regret it. The team is so professional. They are knowledgeable, nice and still affordable. I will highly recommend them. They installed my two units yesterday and they did a great job. Left the place tidy and did it with the minimum of disruption.

June 29, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hey Benedicte,

We sincerely appreciate you taking the time to review our business. Our engineers do work hard to ensure they leave a tidy and professional finish - so it's great to see that coming through in the reviews. If you need anything in the future, please feel free to contact us.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent Job

Niall and Jacob, working with Smile Air Conditioning came along to install air con in our house and did a marvellous job - a perfectionist's job. Can't praise them highly enough. And they were nice guys too!

June 8, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Paul,

Thank you for taking the time to leave a review, we really do appreciate it. The engineers always try deliver a perfect finish - so it's great they did so on this occasion. If you need anything in the future, please feel free to contact us.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Customer orientated and had excellent workmanship

The engineers who came installed the A/C system, were very professional, customer orientated and had excellent workmanship (I'm a Building Services Engineer).

June 7, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

Thank you for leaving this review, it's sincerely appreciated. Please know that if you need anything in future, we are happy to support.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

outstanding service

I had our air conditioning installed last week and the engineers were excellent. They were pleasant and efficient and the installation is neat and looks very good.
The company is good to deal with (we dealt with Julian Taylor) and price was better compared to other estimates.

May 31, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Christian,

Leaving this review is sincerely appreciated, thank you for taking the time. We are serious about providing a fair and friendly service - ensuring there is value for all our customers. If you need anything in future, please feel free to reach out.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Quick & efficient fitting of air con units.

Recently had 3 air con units fitted (May 2023). Each appointment was bang on time. The two fitting engineers worked non stop ( not even a tea break). They were very considerate about our house. Shoes off, & frequent vacuuming to stop the dust spreading. ( There was surprisingly little anyway). The three units were up & running after one day & only a couple of hours on the second day. Well done Adam & Gary. Would definitely recommend this company.

May 23, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

Thank you for leaving this review, we will ensure we feed this back to Adam and Gary as they always try to provide a top service. If you need anything in future, don't hesitate to reach out.

King regards,
SMILE air conditioning

Rated 5 out of 5 stars

Best Air Con Company I've Ever Come Across

From the very beginning I had a great experience with a very efficient quote and detailed description of work that needed to be carried out prior to the install, along with a second visit reconfirming everything discussed. On the actual day of the install, Mick and Marcus were super punctual and efficient along with providing me with a detailed demo to make sure I get the best from my system.

May 22, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Jack,

Thank you for leaving this review, it's sincerely appreciated. If you need anything in the future, please feel free to contact us.

King regards,
SMILE air conditioning

Rated 5 out of 5 stars

Great confidence in this family firm

Had a great experience with this company from the start. I made initial enquiry few months before installation when the Sales Person came to survey our home. Very helpful & polite and not pushy! When we were ready, units arrived the day before installation and Aaron & Rhys came on time the next morning to install. These engineers were so courteous, helpful & tidy. They explained everything as they went along and asked for my preferences about siting units etc. We’re so pleased we went with this ‘family firm’ who gave us confidence from day one. Well done!

April 26, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi David,

Firstly, thank you for taking the time to leave this review - it is sincerely appreciated. Secondly, Arron and Rhys work extremely hard to ensure they deliver a professional and friendly service. If you need anything in the future, please feel free to reach out.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Everything you'd want from start to finish

I dont often leave reviews but when the engineers left after installing an Air Con System which wasn't the easiest to install to due to my house and positing etc i felt compelled to email Julian - who was swift and concise with his quote and initial visit - to tell him how happy i was with the engineers that came out.

Very Polite at all times, worked around my crazy kids and left the house spotless where they were working. Finish of the installation was very tidy aswell. Everything you'd hope for.

Will definitely come back for a further system in the future.

Many Thanks

Adam

April 24, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Adam,

Thank you so much for this review, the time you've taken is sincerely appreciated. Our engineers try hard to leave you with a positive experience so it's great to see this come through in the reviews. As per you final comment, please do feel free to contact us if/when you need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

From start to finish an amazing…

From start to finish an amazing experience. Fitters(Lee and Adam)friendly, professional, helpful clean and tidy. Salesman came in gave quote no pressure. Cant recommend highly enough

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional from Start to Finish

This is the 2nd unit we have had installed by Smile Airon, and again we are super thrilled from the site survey to installation the teams are brilliant.

The units are great, and the installation teams are incredible, I wouldn't hesitate to recommend them, we're having them back later in the year to install a 3rd Unit, many thanks to you all

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

So glad I found you 🤗

This is the second property Smile have installed air con. A fantastic company to deal with, they travel miles to do a great job. They are knowledgeable, tidy workers and nothing is too much. Thank you Julian 👍

January 12, 2023
Unprompted review

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