Smileykitchens Reviews 54

Thank you so much Adam and Billy for your amazing work yesterday fitting our new worktop.We couldn’t be happier the quartz looks amazing!You worked tirelessly and were very friendly,and the dogs loved the attention.could not recommend them more highly.Many thanks Tom and Camilla Woods

Great job very friendly and tidy what a lovely father and son team would recommend them to any one
The granite worktop and new sink and tap have made our kitchen look like a show kitchen
Thanks lads

We're delighted with our Smiley kitchen which was installed in two days by Adam and Billy. Disruption was very minimal and the work was of the highest standard. If the layout of your kitchen is fine this is the ideal way to update. Thank you Adam and Billy for the attention to detail and the cheerful way in which you worked.

We noticed an advert in our local paper so we called and spoke with a lovely friendly lady ( Lisa ) at the Smiley Kitchens Office and arranged for a home visit. One of their consultants arrived (Roger ) and he was pleasant, polite and professional and the whole process wasn't pushy.
We were kept fully informed throughout and Raff the Surveyor measured everything and arranged our installation. We decided to change one or two items from our original order and this was sorted promptly and efficiently.
We were delighted with the end result and transformation and it exceeded our expectations.
We are surprised to see one or two negative reviews because we are quite difficult to please but we can only say from our point of view everything was handled brilliantly, even when we changed some details half way through. The kitchen looks great and has transformed our home.
Highly recommended...Thanks Smiley.

So please with my new kitchen doors and tops and the installers when great and very helpful.

Cannot express enough how pleased we are with our new kitchen. From the first visit from the surveyor to the finished kitchen was an excellent experience. We had an arranged fitting date and were pleasantly surprised to see the installers waiting outside just before 08:30am. The pair were polite, efficient and spent time ensuring the work area was clean and tidy at all times. With a minimum of upheaval for our part, the two completed the work in good time and, before leaving, requested we check everything to make sure we were happy with the end result. We definitely are! Would highly recommend Smiley Kitchens.

In 2019, we had our kitchen transformed by Smiley Kitchens. The rep came out as arranged and we agreed the price and fitting date. The kitchen was delivered on time but the fitter was late on his first day 11.30am not 9am as arranged. Three people came out to fit the kitchen and two of them started walking on the worktops with dirty shoes on. I asked them not to several times. One of the fitters started to cut wood in our conservatory with dust going everywhere. I told him to cut it outside, he left a mess. The next day the fitter rang at 12 noon and said it would be too late so he would come the next day instead. He came the next day to finish off and left a mess again. Some panels were missing, he had to order some more and said he would be back the following week to fit them. I rang Smiley to complain about the work. They sent another rep out to look at it and agreed with us that it was not acceptable. Another fitter came out to put things right but that did not happen. One cupboard is too small and the doors are not set properly, the hinges need adjusting. I complained to Smiley but they do not seem bothered. They have our money £3000 but are not interested in putting things right. If you would like your kitchen destroyed speak to Smileys to be avoided at all costs. Cowboys. Photographs on request

In spite of knowing that they would not be delivering a worktop due to the Covid situation, Smiley Kitchens still called my elderly mother on 23 March to take payment earlier than agreed in the contract and reassured het that they would still deliver the goods as per the contract. This was after the Government’s advice on 16 March to avoid all non-essential travel and statements over the weekend of 21 March that an announcement about next steps would be made on the 23 March. Only those living in a cave would not have worked out that lockdown was coming. After taking the payment on the 23 March, just before the official announcement, my mother received a call the very next day to cancel delivery and understandably, Smiley Kitchens would not commit to a new delivery date. Given the lead up to the lockdown measures, it is not surprising that my elderly mother felt that she’d been duped by Smiley Kitchens in to making a payment when it was clear that they wouldn’t be able to fulfil the contract. This is disingenuous at best & if you were sceptical, you’d think they had cash flow issues. It might be worth checking their financial statements on Companies House if you’re thinking of doing business with, especially in these uncertain times.

Smiley Kitchens offered to refund only half the payment but refused to return it to her credit card (the method of original payment), instead insisting that a bank transfer was made. As with a lot of elderly people my mother was scared of giving them her bank details so insisted that the moneys be returned to her credit card. When they refused she cancelled the contract in writing and by telephone, in accordance with the terms of the contract.

It’s over two months since the contract was cancelled, yet they are still refusing to refund moneys paid and my mother is now receiving a daily tirade of abuse from them, including threatening letters, texts messages, which have been extremely distressing for her. Today they rang her twice insisting that they were delivering the worktop tomorrow (17 June) in spite of her telling them that she’d cancelled the contract and wouldn’t accept it. She called me again in floods of tears and is now terrified about what will happen tomorrow.

My mother doesn’t know that I’ve posted a review but I was so appalled about her treatment, I felt that I had to do something. I really hope that this review doesn’t result in my mother receiving yet more abuse and that Smiley Kitchens do the right thing and refund her.

THINK VERY CAREFULLY ABOUT DOING BUSINESS WITH THIS COMPANY.

Had excellent service from the first phone call inquiry, to the surveyor and then follow up phone calls, delayed fitting due to lock down, but regular calls to reassure us that kitchen doors, corner shelves etc all ready, no pressure for final installment unto day before fitting. Two superb workman, father and son, which meant work completed in a day, Adam and Billy. They were so cheerful, polite, efficient, clean and tidy workmanship throughout the day. Even a good choice of music! So pleased with the end result only wish I had taken before and after photographs. Will recommend them and the company any time we can. from Faith and Keith Brown

Smiley kitchens are by far the best company we have had in our home in the last 40 years.
Adam & son came to replace our kitchen ,they as a team where just out standing,attitude,workmanship,manners and customers service was the best I have seen from tradesmen For as long as I can remember.
When the kitchen was completed it was just outstanding,Adams workmanship just shone out ,absolutely a fabulous job.
Must mention Sharne from the office, nothing was to much trouble,Smiley kitchens are a great all round team,need a new kitchen,they are the best

Had Doors and worktops replaced and cannot fault the fit and finish. All done from initial quote to completion within 4 weeks. Craig the fitter was very professional and did a great job. Would have no hesitation in recommending this company.

Smiley Kitchens were recommended to us by a friend and, despite being the lowest of the 3 quotes we received, their workmanship and professionalism was of the highest possible standard.
We had replacement doors and worktops all of which are finishes to perfection and our installer could not have been more pleasant and helpful.
I would heartily recommend Smiley Kitchens to anyone - no matter how exacting their standards.

Excellent company from start to finish. My kitchen revamp looks like a brand new kitchen. From design to fitment all the guys were very friendly and really excelled. Special thanks to Wayne Carroll and Jordan Thomas who are highly recommended as kitchen fitters. Their work and attention to detail is exemplary. Very happy customer