Very helpful and quick response from the lovely lady when we called. Tom arrived exactly on time to service the boiler. He was thorough, polite and very knowledgeable about the heating system in gener... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using this company for servicing boilers. Initial contact with them was very friendly, and efficient. Service booked in within a few days. Engineer arrived on time, - very courteous , exp... See more
Smiths are not a large company but they don their best to provide the right solution to whatever heating problem you have. They are quite busy so communications can have a little delay but once focuse... See more
I've used Smiths Heating Services for over 20 years and they’ve always been fantastic. The team is professional, reliable, and their pricing is consistently fair. Communication is clear and timely, wh... See more
Company details
Written by the company
We are a small family business that strives to give a friendly professional service, we have many years experience installing and maintaining central heating and hot water systems and as Worcester Bosch and Vaillant Accredited Installers, we are able to offer up to 12 years guarantee on boilers and seven years on heat pumps. We are MCS registered for Heat pump installations, Gas Safe registered for natural gas and LPG and are Oftec registered for oil boilers. We are Heat Geek verified as well as being registered with APHC and CIPHE.
Contact info
7 Derehams Lane, HP10 9RH, High Wycombe, United Kingdom
- 01494 328382
- richard@smithsplumbing.co.uk
- www.smithsplumbing.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can always be relied on to do a…
Can always be relied on to do a professional job.
June 22, 2026
Unprompted review
They carried out a thorough check and…
They carried out a thorough check and made a diagnosis of the heating system issue. They were even able to fix the problem the same day.
June 16, 2026
Quality of work was fantastic
Quality of work was fantastic. They were a joy to have around for the day
June 11, 2026
Happy with service
Happy with service. Arrived as promised, explained work completed and advised on future steps. Will use again.
June 8, 2026
Excellent Air Conditioning Installation
I cannot recommend Tom and Dominic from Smiths Heating Services Ltd enough for the excellent work they did installing air conditioning in our house. Their knowledge about the subject is of the highest quality. Their workmanship was of a very high standard and they accommodated our need for the installation to be as unobtrusive as possible. Thank you.
June 8, 2026
Unprompted review
Fantastic serive
Contacted lovely Zoe in the office as shower pump not working, this was a Friday, pump ordered and fitted by the following Wednesday!!! Fantastic service as always, highly recommend, we have used Smiths for everything from boilers / leaks / any problems at all for over 11 years now, wouldn't go anywhere else!
June 3, 2026
Professional and very helpful
Smith Heating Services always gives me a very good and professional service. The engineer Mark who came to service my boiler is always helpful, professional and knowledgeable. He more than often gone out of his way to help me with other things and gave me good advice. I thoroughly appreciate their services and highly recommend their services.
June 1, 2026
Excellent professional service
Excellent professional service-no alternative for any plumbing/boiler/shower issues.
May 29, 2026
needy lady helpful and able to sort out any…
very helpful and able to sort out any plumbing problem 10 out of 10
May 14, 2026
friendly efficient service
May 26, 2026
Easy to book an appointment
Easy to book an appointment, the engineer turned up on time, the information provided by the engineer was informative and clear. All in all a great service.
May 18, 2026
Annual gas boiler service
A trustworthy local company who gave great service on our annual gas boiler service. Engineer on the day was polite and professional.
May 15, 2026
Boiler service carried out…
Boiler service carried out professionally by engineer who made sure we were happy with the end result 😀
May 8, 2026
Quick and tidy
May 8, 2026
Reliable company who I have been using…
Reliable company who I have been using for several years.
May 7, 2026
Great customer service.
May 12, 2026
Couldn’t ask for a better boiler service
Really friendly guy turned up. He was helpful answering a couple of queries I had plus solved a small plumbing problem. He serviced the boiler, investigated potential causes for my system pressure dripping slightly. Couldn’t want a better boiler service. Reasonable price.
May 5, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.