SMR Direct Reviews 

357
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you to SMR Direct for the professional and seamless handling of buying me fathers car. Their offer was better than what was offered from our local car dealers. Both Sean and Justin were very co... See more

Rated 5 out of 5 stars

I sold my late father’s 2 week old car to SMR, I found them to be a Very good company to deal with, a very professional service and actually paid a bit more than the main dealer offered me! I would d... See more

Rated 5 out of 5 stars

Our experience with SMR Direct, and with Justin was flawless. He offered a very reasonable price for our car. We were selling our car for the first time, but Justin was always patient with our corresp... See more

Company replied

Rated 5 out of 5 stars

My experience with selling my car with SMR Direct through Justin was brilliant even with some hiccups that was outwith their control. They offered a very reasonable price and from their correspondence... See more

Company replied

Company details

  1. Car Dealer

Written by the company

SMR DIRECT have over 25 years experience in the motor trade. We have worked in in both new & used car and light commercial vehicle sales. We specialise in the buying and supplying of high quality vehicles nationwide.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(357)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service 5 *****

It's a very worrying experience when you decide to sell your car, especially to somebody you have never met before. But I cannot fault the reassuring & professional manner in which the whole process was dealt with by Andy & Sean at SMR. I found them very honest, fair & trustworthy throughout the transaction.
I can highly recommended them.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Andy and the team were excellent. We agreed on a price that was significantly better than 'we buy any car' had offered me and my car was collected the next day. The whole process was very easy.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The whole process is smooth and friendly and I was explained fully on every step. Thanks for the good service.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Andy and Sean were lovely to deal with - Andy was great from start to finish and I felt very reassured by his professionalism and generally nice manner throughout the sake process. Sean’s assessment of my vehicle was very fair and upfront and we both came away happy. I would absolutely use SMR direct again to sell a vehicle!

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Andy was very professional and easy to…

Andy was very professional and easy to deal with. He explained from payment of our car to collection and everything ran extremely smoothly. I like their approach they check every detail and keep you fully in the picture. I would certainly recommend anyone using them.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Real expertise and real fairness

First time I’ve sold a car (as opposed to part ex’d) for years, but Andy at SMR Direct made it a completely easy, hassle-free and enjoyable experience.
His examination of the car was forensic and detailed ; he spotted faults I had no idea were there. Admirable professionalism and expertise, I thought, but I obviously then expected it to be followed up with a sad face and plenty of hard haggling.
So I was utterly delighted when he made an offer for the car that was more than fair. Certainly not what I was expecting. And certainly more fair than I have ever achieved whilst part-exchanging! (Worth mentioning that Andy didn’t leave until the cash was in my bank account).
So if you selling, you should get in touch with these guys. You won’t get anything past them, but you can count on them to be honest, sensible and fair.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

First rate organisation

Dealing with good people in Andy and Sean which made the process run very smooth. Never easy selling a high end vehicle but from the first contact to finally parting with the vehicle, they were well organised, good communicators to ensure the process flowed with consummate ease. Would certainly recommend their services as a company to deal with.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great service !

Both Andy and Sean provided a reassuringly friendly and professional service making the sale of my car very easy.

I would recommend SMR Direct to anyone with a car to sell and would readily use again.

Thank you very much.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Second time with SMR

This is the second time I have worked with Sean and Andy at SMR Direct to sell a car, and both times have been a great experience. They made it very easy and quick, and were fair in their evaluations of the condition of the vehicles. I am happy with the efficient and friendly service.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Selling my Car

The professionalism, courtesy and manner in the way they bought my car. Both Andy and Sean were nice people to speak to and listen to what you had to say. Good jobSMR Direct02/08/2023

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

SMR DIRECT BRILLIANT

SMR DIRECT, absolutely brilliant, was daunting selling car on the phone, but Andy put my mind at rest and made the whole transaction a very easy even pleasurable thing to do, Chris who collected my car was a gentleman, also made the sale an easy transaction, great company and very fare price, I highly reccomend SMR Direct.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Andy at SMR Direct was a pleasure to deal with from the first enquiry call to conclusion of the deal. He was professional, honest, kept me informed and simply did what he said he would. Would definitely use again and thorough recommend to others.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. Jason and Andy were highly professional and respectful and made this whole process seem very easy.
I would highly recommend this company. As a female it can be daunting but I was instantly put at ease. Thanks again for a brilliant service both of you.
Kind regards
Kelly

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience using SMR

Excellent experience using SMR to purchase our vehicle.
Andy was very professional in dealing with the sale and offered a very fair price for the car.
A very easy transaction from start to finish and would not hesitate to use again.

June 14, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look