Thank you to SMR Direct for the professional and seamless handling of buying me fathers car. Their offer was better than what was offered from our local car dealers. Both Sean and Justin were very co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sold my late father’s 2 week old car to SMR, I found them to be a Very good company to deal with, a very professional service and actually paid a bit more than the main dealer offered me! I would d... See more
Our experience with SMR Direct, and with Justin was flawless. He offered a very reasonable price for our car. We were selling our car for the first time, but Justin was always patient with our corresp... See more
Company replied
My experience with selling my car with SMR Direct through Justin was brilliant even with some hiccups that was outwith their control. They offered a very reasonable price and from their correspondence... See more
Company replied
Company details
Written by the company
SMR DIRECT have over 25 years experience in the motor trade. We have worked in in both new & used car and light commercial vehicle sales. We specialise in the buying and supplying of high quality vehicles nationwide.
Contact info
CT2 0ER, Canterbury, United Kingdom
- +44 1227 840464
- contact@smrdirect.co.uk
- www.smrdirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional company providing great service
I was selling my car and was contacted by Andy. He was very professional at all times explaining about SMR Direct and the service they provided. They offered a competitive price and service that reduced all the hassle of selling a car privately. The whole process was completed within days and they collected the car with prompt payment. I would highly recommend the company and would use them again if needed.
Toyota Hilux Invincible X
I was contacted by SMR Direct who wanted to buy my Toyota Hilux truck and from start to finish they were totally professional in their purchase. There was no problem making the BACS payment into my bank when they arrived to collect. Great people to deal with ! :)
An Excellent Service
Excellent service from Andy at SMRDirect. The communication was first class. The car was collected without fuss at the time we were given. Payment was prompt and there was no hassle in the sale which is testament to a professional car retailer. Would recommend SMRDirect.
Very good service.
Very good service.
Prompt pick up agreed and quick payment.
Would recommend
Excellent service and communication…
Excellent service and communication from Andy at SMR direct.
I would highly recommend this company to sell your vehicle to.
Trustworthy and easy
With the constant concern about being scammed these days, we found the whole process to be reassuring and transparent. We did not at any point feel pushed and both Andy and Jason were very professional, friendly and easy to deal with. The whole process was fast and efficient and they came to our home to collect the car. We felt the price was fair, so all-in-all we would very happily recommend this company if you have a car to sell.

Reply from SMR Direct
First Class Service and Communication.
From the first call and throughout the process the service and communication from Sean and his team has been brilliant. Near instant response to communication. Complete transparency with the process and all information making it simple and trouble free. It's great to work with true car enthusiasts. This business sets and delivers a very high standard.

Reply from SMR Direct
Excellent Company
Very easy to deal with, kind and friendly team, always kept me informed as to what the plan was, and offered a good price for my car which i was happy with, would fully recommend them and would certainly use them again.

Reply from SMR Direct
SMR Direct purchased my car at the full…
SMR Direct purchased my car at the full asking price, and were very professional and efficient when inspecting the car and dis cussing its condition. They completed the purchase and made an instant bank transfer to pay for the car before driving it off. Extremely satisfied with their courteous and dependable approach to business.

Reply from SMR Direct
I was very satisfied with the…
I was very satisfied with the professional manner in which the transition and transaction transpired. Everything was clearly explained and as a result, it went smoothly. Thank you for your support.

Reply from SMR Direct
I've just sold my car to SMR DIRECT and…
It couldn't have e been any easier.
Everything went according to plan with very little for me to do, apart from accept the offer which was also the best offer I'd had.
Very professional from start to finish.
I would 100% use their services again.
Rob P.

Reply from SMR Direct
Great customer experience and excellent…
Great customer experience and excellent professionalism. Very trusted guys
100% satisfaction from the sale of my…
100% satisfaction from the sale of my car. Andy sorted everything out from his side and was extremely thorough with what I had to do myself. I would 100% recommend and will be using again. Excellent job 👍

Reply from SMR Direct
Everything was handled 100%…
Everything was handled 100% professional. Good talks from the begining and finalizing 100%. Easy to deal with as the papework and the payments were made in front of me ( Finace and my final balance).
Thank you Andy and Sean.
SMR Highly Recommended.

Reply from SMR Direct
Professional & Straightforward
Andy was very straightforward and professional throughout - always coming back when promised. Would defiantly use again.
Excellent communication from start to…
Excellent communication from start to finish. Cannot fault SMR. Would definitely recommend and use again. Thanks Guys
Very reasonable price given for my…
Very reasonable price given for my vehicle. Good communication thereafter. Collection timing mutually agreed. Collection went smoothly.
Efficient,Quick & Easy
Efficient, quick and easy.
Just sold my car to SMR, fantastic service, well organised, competitive price and a service I would definitely use again.
Sold my hilux to Andy told me to take…
Sold my hilux to Andy told me to take it off auto trader phone next day he couldn’t buy it as it was a business address just a tire kicker
Great service, expect a price chip but nothing out of order
I advertised my car through Autotrader and had a lot of dealers call the following morning. One of them was Andy from SMR Direct. Their price was competitive with the others (no different) but they were very proactive, following up on email within minutes. They paid a deposit for the car and came down to collect it a few days later. Everything was very professional and friendly and it made life nice and simple. They check the car *extremely* carefully. In my case the car was pretty mint but they noticed a couple of things I had never spotted that a previous owner had repaired, and chipped the price based on any damage; this isn't unreasonable but be prepared for it. They asked for a £300 discount, I countered for a £150 price chip on a £22k car and they accepted. They paid for the car by instant bank transfer and drove away with it. I was pretty pleased with how effortless it all was and they are a very professional team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






