SMR Direct Reviews 

357
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Thank you to SMR Direct for the professional and seamless handling of buying me fathers car. Their offer was better than what was offered from our local car dealers. Both Sean and Justin were very co... See more

Rated 5 out of 5 stars

I sold my late father’s 2 week old car to SMR, I found them to be a Very good company to deal with, a very professional service and actually paid a bit more than the main dealer offered me! I would d... See more

Rated 5 out of 5 stars

Our experience with SMR Direct, and with Justin was flawless. He offered a very reasonable price for our car. We were selling our car for the first time, but Justin was always patient with our corresp... See more

Company replied

Rated 5 out of 5 stars

My experience with selling my car with SMR Direct through Justin was brilliant even with some hiccups that was outwith their control. They offered a very reasonable price and from their correspondence... See more

Company replied

Company details

  1. Car Dealer

Written by the company

SMR DIRECT have over 25 years experience in the motor trade. We have worked in in both new & used car and light commercial vehicle sales. We specialise in the buying and supplying of high quality vehicles nationwide.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

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5.0

All reviews

(357)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional company providing great service

I was selling my car and was contacted by Andy. He was very professional at all times explaining about SMR Direct and the service they provided. They offered a competitive price and service that reduced all the hassle of selling a car privately. The whole process was completed within days and they collected the car with prompt payment. I would highly recommend the company and would use them again if needed.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Toyota Hilux Invincible X

I was contacted by SMR Direct who wanted to buy my Toyota Hilux truck and from start to finish they were totally professional in their purchase. There was no problem making the BACS payment into my bank when they arrived to collect. Great people to deal with ! :)

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

An Excellent Service

Excellent service from Andy at SMRDirect. The communication was first class. The car was collected without fuss at the time we were given. Payment was prompt and there was no hassle in the sale which is testament to a professional car retailer. Would recommend SMRDirect.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and easy

With the constant concern about being scammed these days, we found the whole process to be reassuring and transparent. We did not at any point feel pushed and both Andy and Jason were very professional, friendly and easy to deal with. The whole process was fast and efficient and they came to our home to collect the car. We felt the price was fair, so all-in-all we would very happily recommend this company if you have a car to sell.

May 18, 2023
Unprompted review
SMR Direct logo

Reply from SMR Direct

Martin,

Thanks for the review and I'm pleased we were able to help.
I will pass your comments to Andy and Jason.

Sean.

Rated 5 out of 5 stars

First Class Service and Communication.

From the first call and throughout the process the service and communication from Sean and his team has been brilliant. Near instant response to communication. Complete transparency with the process and all information making it simple and trouble free. It's great to work with true car enthusiasts. This business sets and delivers a very high standard.

May 12, 2023
Unprompted review
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Reply from SMR Direct

Jeff,

Thank you for the review. Its great to hear that our standards are regarded as 'high' and I will pass your comments to the team. I hope we can help in the future.

Sean.

Rated 5 out of 5 stars

Excellent Company

Very easy to deal with, kind and friendly team, always kept me informed as to what the plan was, and offered a good price for my car which i was happy with, would fully recommend them and would certainly use them again.

May 10, 2023
Unprompted review
SMR Direct logo

Reply from SMR Direct

Elliot,

Thanks for taking the time to post. Please get in touch if you are buying or selling in the future.

Sean.

Rated 5 out of 5 stars

SMR Direct purchased my car at the full…

SMR Direct purchased my car at the full asking price, and were very professional and efficient when inspecting the car and dis cussing its condition. They completed the purchase and made an instant bank transfer to pay for the car before driving it off. Extremely satisfied with their courteous and dependable approach to business.

May 9, 2023
Unprompted review
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Reply from SMR Direct

Pankaj,

Thank you for the review. I'm pleased that all went as you hoped and that we met with your expectations. Get in touch if we can help in the future.

Sean

Rated 5 out of 5 stars

I was very satisfied with the…

I was very satisfied with the professional manner in which the transition and transaction transpired. Everything was clearly explained and as a result, it went smoothly. Thank you for your support.

May 5, 2023
Unprompted review
SMR Direct logo

Reply from SMR Direct

Amrit,

Great to hear thoughts. But your honest description at the outset made everything very simple. And that's the key, we can make things work when we have all the facts.
Thanks for your candidness.

Sean.

Rated 5 out of 5 stars

I've just sold my car to SMR DIRECT and…

It couldn't have e been any easier.
Everything went according to plan with very little for me to do, apart from accept the offer which was also the best offer I'd had.
Very professional from start to finish.
I would 100% use their services again.
Rob P.

May 2, 2023
Unprompted review
SMR Direct logo

Reply from SMR Direct

Rob,

We try and make the process as stress free as possible, it obviously worked well for yourself! Thanks for the review.

Sean

Rated 5 out of 5 stars

100% satisfaction from the sale of my…

100% satisfaction from the sale of my car. Andy sorted everything out from his side and was extremely thorough with what I had to do myself. I would 100% recommend and will be using again. Excellent job 👍

April 26, 2023
Unprompted review
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Reply from SMR Direct

Scott,

Always good to hear when someone will return to do business! Many thanks for your comments.

Sean.

Rated 5 out of 5 stars

Everything was handled 100%…

Everything was handled 100% professional. Good talks from the begining and finalizing 100%. Easy to deal with as the papework and the payments were made in front of me ( Finace and my final balance).
Thank you Andy and Sean.

SMR Highly Recommended.

April 24, 2023
Unprompted review
SMR Direct logo

Reply from SMR Direct

Roberto,

Thank you for the review, and it was pleasure to meet you to complete the transaction.

Sean

Rated 5 out of 5 stars

Great service, expect a price chip but nothing out of order

I advertised my car through Autotrader and had a lot of dealers call the following morning. One of them was Andy from SMR Direct. Their price was competitive with the others (no different) but they were very proactive, following up on email within minutes. They paid a deposit for the car and came down to collect it a few days later. Everything was very professional and friendly and it made life nice and simple. They check the car *extremely* carefully. In my case the car was pretty mint but they noticed a couple of things I had never spotted that a previous owner had repaired, and chipped the price based on any damage; this isn't unreasonable but be prepared for it. They asked for a £300 discount, I countered for a £150 price chip on a £22k car and they accepted. They paid for the car by instant bank transfer and drove away with it. I was pretty pleased with how effortless it all was and they are a very professional team.

March 30, 2023
Unprompted review

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