Snoozzzeeedog Reviews 

278
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Be very aware of trading with this company and in particular Joe Spencer. Doesn't Pay their Suppliers and claim to not be trading as a company! Owe us nearly £8000 and continued trading via Dog Shows

Rated 5 out of 5 stars

Met the Snoozzzeee Dog Team at Bowood House Country Fair last weekend and was amazed by the quality of their products and attention to detail. The Team themselves were welcoming and on hand to answer... See more

Company replied

Rated 5 out of 5 stars

Well where to start. In today's competitive and high speed society, not many true Gentlemen do you find. BUT Joe, of this Company certainly fits the description in every sense of the word. Fantastic q... See more

Rated 5 out of 5 stars

Having ordered on line, I realized that I needed to delay delivery. Sent e-mail and prompt response received including personal telephone call to check details. So unlike the lack of response receive... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Sarah Spencer welcome’s you to the Snoozzzeeedog Facebook Page, we are suppliers of dog treat biscuits and luxury pet bedding for dogs and cats. Based In Crewe, Cheshire, UK. we are one of the world’s leading Luxury pet bedding designer featuring supplies for pets and dog treat biscuits with a variety of luxury pet bedding for cats and dogs to choose from online. From pet beds to pet snacks, puppy training pads and duvets, we feature all the supplies for pets to meet most requirements for pet beds.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(278)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service, comfy beds

Can not fault their customer service, friendly, prompt and fair. We now have experience of 3 of their dog beds and they are excellent, particularly if your dog likes to curl up and snuggle against a vertical side

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Well where to start

Well where to start. In today's competitive and high speed society, not many true Gentlemen do you find. BUT Joe, of this Company certainly fits the description in every sense of the word. Fantastic quality, and exceptional prices, accompanied by after service of a truly HIGH standard. Thank you Joe and Wife, sorry did not get her name, 100% recommended.

January 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great Bed

Great Bed
Brilliant despatch and delivery time
Arrived 3 days earlier than expected. New puppy loves his bed and very cosy in it too
Beds Recommended by my sister who has three dogs

January 23, 2022
Rated 1 out of 5 stars

Poor

2/3/22 - check your emails Sarah😊

9/3/22 - (9/2/22 easy error to make but thanks for pointing it out after saying you wouldn’t comment further😅)
- Good Evening Sarah,

I hope this finds you well.

As per your defensive reply on my trust pilot review I have taken the time to send you this email.
As you have pointed out, yes this was my first review on trust pilot as it’s not something I usually do, hence not getting a notification of your reply. Dog bedding is always a very difficult purchase, I had very high hopes for your bedding however I did think it was important to give feedback to improve your bedding for your own business purposes.

I didn’t feel it was correct of you to get on the defensive “ you are a malicious person lying and in making such a false claim.” I feel was uncalled for & very unprofessional of you. Business people take the feedback on the chin , gather all information prior to making further comments & I would like to think a professional business woman’s key aim would be to better her product. .

I bought these beds on the weekend of LKA championship show, (Receipt attached) it wasn’t yourself who put these through the till it was your sales man. He was friendly enough & informed me he was purchasing a mutt/mungrel for his wife… I’m sure that’s a comment you make while standing at a championship dog show with people who take pride in correct breeding & health tests.

However, as noted I purchased the xtreme waterproof range 3x loungers £120 & 1 oval £90. = £ 210.
I do not feel the beds should be advertised as waterproof, the oval bed’s base isn’t waterproof & soaks right through to the rest of the bedding, meaning the dog is lying in a wet/ damp bed which isn’t ideal for many reasons.
The loungers quality was very poor also, I also feel you
Should not be advertising them as “ tough and durable” the zip has burst on one without any use & the stitching has came away on the logo.. - My Labradors are 35+kg & they like to drag there blankets onto there beds like many dogs. I can also assure you my dogs do not have any nails due to being on concrete & also there is no sharpness to there nails, but the bedding has cracked due to wear & tear of movement.

I await your professional reply Sarah.

Kind Regards

Sad to write this review as I had such high hopes for the beds after great reviews and hearing stories and dogs similar to ours use them. The Service was great hence the bigger purchase. I purchased the xtreme waterproof range 2 weeks in & the beds started to show wear & tear. Like many dogs like to drag there blankets onto there beds to get comfy unfortunately after once scrap up the bed has burst. The zip has also gone on one of the beds and it’s never been of the mattress?
I bought a oval shape xtreme waterproof too & it’s not much waterproof as when the base gets wet it soaks right through.. wasn’t cheap at £90… £210 worth of beds which haven’t been good quality.

January 16, 2022
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Reply from Snoozzzeeedog


In regard to your updated reply...I have received no emails from you.. please can you send these to sarah@snoozzzeeedog.com
or joe@snoozzzeeedog.com and I will deal with your complaint immediately as a matter of importance, until then I will not comment further on what I have already stated. I will comment that the 9/03/22 is in 7 days?????????
Update : it is now the 2nd March and still no reply from you. 1st Feb 2022. Further as we do not believe your review and cannot understand why TrustPilot have now stated your review has moved from not verified to verified after removing your review but now placing it back on the platform with no proof you are a genuine person. We have no record of you buying our beds we believe your review is fake and you are lying. We offer a 30 day no quibble money back guarantee on all our products and note you have not got in contact with us to get your money back, but placed your poor revive on TrustPilot. We now will offer you your money back + £200 for you to send us proof of your purchase. We have even asked further information from you, you have not replied. We note your review starts the same way as the only poor review we had on trust pilot. we wonder if you are one of the same. So until you contact us directly (sarah@snoozzzeeedog.com) and show us proof of your problem we do not accept your review as truthful and consider it a sham and lie. One would expect that paying over £180 for two products and your dissatisfaction with our product you would have contacted us immediately using our money back guarantee to receive a full refund as you clearly believe the faults are with our beds and not your pets chewing or ripping up the beds! We have never had such a complaint in all our 25 years of the brand and for us to take your complaint as truthful & serious await your proof in images, receipt and how and where you bought these products from??? We also note that this is the first review you have made on TrustPilot???????????????????????? Until then we can only assume you are a malicious person lying and in making such a false claim.

I await your reply in earnest though I suspect we will not have any reply as your review is a lie.

I await the challenge, £380 is only a short proof away.

Sarah Spencer

Rated 5 out of 5 stars

Dog bed

Received a phone call on Tuesday morning just to let me know that the bed I ordered was not yet in stock however I was offered the same bed but in a different colour but I declined that offer and said I would wait until the one I ordered was back in stock which should be in this month, how nice it was to receive a call and let me know what was going on and to be offered an alternative not left wondering where my order had got to in my book that's good business practice and had a delightful conversation to boot I would not hesitate to recommend this company to any of my shooting friends many thanks.
Regards Alan Collyer 👍

January 6, 2022
Rated 5 out of 5 stars

Amazing products

Amazing products. I have purchased from Snoozzeedog before. I run a home boarding business and can say with confidence that these are by far the best products I have used.

Customer service from Snoozzeedog is exceptional.

January 5, 2022
Rated 5 out of 5 stars

We met Joe at the dogfest in Stevenage

We met Joe at the dogfest in Stevenage. He was very friendly, knowledgeable and helpful regarding all the products. We ordered 12 dog loungers for our dog walking van.
They were made to measure and fit perfectly!
Will definitely be ordering again for our second van.
Would highly recommend!!

Thank you Joe

January 2, 2022
Unprompted review
Rated 5 out of 5 stars

Springer V Snoozzzeeedog?

We have 4 Springers and we bought a large snoozzzeeedog waterproof lounger a few months ago at a local show to see how our furbies would get on with it, we have since purchased another this time a medium plus a throw for our (their!) sofa . These are by far the best and most robust beds we have ever had for our springers, they love them and all snuggle together! The cover washes and wipes really well and also great to hoover! We wouldn’t have any other make of bed as we know we would be wasting our money like we have done over the years with expensive beds that just don’t meet the Springer Grade! Snoozzzeeedog all the way! Also service and help from Sarah is spot on!

December 18, 2021
Rated 5 out of 5 stars

Great customer service

Good choice of dog beds, catering for everyone's requirements.
Due to power failure, the company were not able to process order as stated initially, but the communication was on point and they emailed and even telephoned to update me.
Bed is beautifully made, well cushioned and more importantly Riley loves it.
Definitely an investment. Many thanks and highly recommended.

December 3, 2021
Rated 5 out of 5 stars

Sandringham xmas craft fair 2021

Sandringham xmas craft fair 2021. What can i say First class customer service. Expert knowledge and a true passion for their products and the comfort of our beloved pets. Top quality products Genuine company buy with 100% confidence.
My girls approve of their new beds.
A Massive thankyou

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

This is the best quality and most…

This is the best quality and most durable dog bed I have ever had for my dogs, its tuff, washes well but it lasts. I will only ever buy a dog bed from these people.

November 13, 2021
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Reply from Snoozzzeeedog

These people ?? Hi Dawn, you made me smile.. "these people"..(LOL) , its me Sarah S, thank you for your 5 Star review and loyalty to my brand, these people here, try very hard to make the best Dog bed in the world .. I've been doing it for 25 Years now, I'm getting there slowly, in another 25 years I reckon I will arrive. Thank you Dawn.. tell all your friends about Snoozzzeee Dog and its quality.
Sarah S.

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