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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their satisfaction with various items and their durability. The delivery service is frequently mentioned as fast and efficient, with many people impressed by the quick arrival of their orders. The overall ordering process is described as smooth and easy, contributing to a positive customer experience. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product durability, such as magnifiers breaking or fishing reels failing after minimal use. There were also occasional concerns about delivery, with some reviewers noting delays or a lack of updates on their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the good quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of items, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the speed of delivery,... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and superb service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Broke top section of rod asked for new top no replacement available as rod discontinued .Brought new rod got discount of new model for last purchased price of old rod. Amazing service love my new pres... See more

Rated 5 out of 5 stars

I bought a rod from Snowbee in their recent sale, everything went smoothly until on the day of delivery DPD decided to deliver it back to Snowbee and not tell anyone - or update the tracking. I spoke... See more

Rated 5 out of 5 stars

Placed my order on a Sunday evening, it was delivered first thing on Tuesday. The saltwater fly rod, reel & line outfit complement each other well, and are a pleasure to cast. The quality of the fini... See more

Rated 5 out of 5 stars

I have several Snowbee products all of which I am delighted with and the new net replacements don't disappoint either. This is my first time purchasing direct from Snowbee and I have to say that the... See more


Company details

  1. Fishing Store

Written by the company

The Snowbee brand was first established in 1978 and continues to produce high quality goods for the Fishing, Equestrian and Pet enthusiast. First introduced to the UK market in 1984, when the original range of Lightweight PVC Waders was distributed by the company, the business has grown considerably to include a full range of Fly Fishing gear for both fresh and saltwater angling plus traditionally a very limited range of modern Sea fishing equipment too - our aim being to equip the progressive, modern day angler from head to toe, with affordable, top quality clothing, tackle and accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Almost there! Little in weight big on quality.

I got my new trout bag on Monday and was using it on Tuesday. As expected from Snowbee fabric and construction are of high quality. I wanted shoulder/cross-chest bag that would be light in weigh just to carry essentials. I'm happy to say this is what I got. However, I do think one longitudinal divider in the main bag would improve content organisation. Especially when searching one handed with a lively fish on the fly.

October 2, 2025
Snowbee logo

Reply from Snowbee

Great news your bag arrived safely and that it is proving useful already. Many thanks for your feedback regarding the trout bag and this will be escalated to our design team.

Rated 5 out of 5 stars

Great service

Broke top section of rod asked for new top no replacement available as rod discontinued .Brought new rod got discount of new model for last purchased price of old rod. Amazing service love my new prestige rod Thank you

September 3, 2025
Rated 5 out of 5 stars

I like and rate Snowbee tackle highly…

I like and rate Snowbee tackle highly but I’ve never had reason to use their customer services, due to a recent issue with a rod, that was totally my doing, I contacted them to see if they could help, probably the best customer service I’ve ever received from any company, problem sorted at minimal cost.
Very much appreciated, thankyou Phil & Sam.

July 11, 2025
Unprompted review
Rated 3 out of 5 stars

Trying to buy a rod

Trying to log an interest in products.
Website was tricky though Snowbee have addressed this. Customer support is appreciated.

July 26, 2025
Unprompted review
Snowbee logo

Reply from Snowbee

Apologies for our delay in responding as we have been experiencing login issues with Trustpilot which Trustpilot have now resolved. I am sorry to find you have had an issue with creating an account on our website. It's possible there may be an issue with the password you have chosen or perhaps there is already an account associated with your details. Should you wish us to look into this further please access the Contact Us page and select Customer Care: https://www.snowbee.co.uk/contact-us . Alternatively you can use the phone number (or the email address) showing on the Contact Us page and we would be happy to discuss any issues or products. Kind regards, Snowbee

Rated 5 out of 5 stars

Incredibly fast

Couldn’t believe how quickly the order arrived: about 12 hours from placing to arriving! Complete as always. Thanks.

June 30, 2025
Rated 3 out of 5 stars

I am disappointed with this product as…

I am disappointed with this product as it is so difficult to get the spray to come out of the nozzle. It does seem to work as a product but having it in auch better bottle would be a great help.

June 26, 2025
Snowbee logo

Reply from Snowbee

Apologies for our delay in responding as we have been experiencing login issues with Trustpilot which Trustpilot have now resolved. Many thanks for your purchase although I am sorry to find there is an issue with your item. The bottle works best if you hold it upright but if this does not resolve the issue then please use the Contact Us page on our website for Customer Care and Warranty & Returns: https://www.snowbee.co.uk/contact-us
Kind regards, Snowbee

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