Sorelle UK Reviews 2,491

Absolutely love Sorelle ! made a recent purchase on a dress! I Super fast delivery too. I always get compliments when I wear their clothes! will be shopping here always

It has now been over 5 weeks since I returned my item—well within the stated returns policy—and I still have not received my refund. This directly violates the company’s own promise of processing refunds within 28 days.

I have contacted customer service three separate times via email and social media, provided clear proof of return within the required timeframe, and yet have been met with silence, and on one occasion a false hope for a refund within 28 days. At this point, it is not a delay—it is a failure to honour your own policy.

As a student, having money withheld like this is not a minor inconvenience—it’s completely disrespectful for customers.

This experience has been beyond frustrating and has destroyed any trust I had in this company. If you cannot follow your own refund policy or respond properly to customers, you should not be operating this way.

Avoid this company unless you are prepared to chase your own money for weeks.

This company is awful!
Their customer service is awful.

I spend around £250 on items for my holiday and they would not refund me only offer a credit note which is not in their terms. I sent some stuff back and because it was out of the return window they didn’t have my address to return stuff to so it has been destroyed.

You mean you sold it on!! They are cowboys.

DO NOT SHOP HERE PLEASE!

If you see something you like look on vinted for someone selling it on at a fraction of the price.

I have shopped with sorelle for years but lately their customer service is awful , 1returned my items over a month ago ( signed for return) . Still no refund . Sorelle then requested proof of return which I sent and screenshots provided . Still no reply to email or refund ! Shocking way to treat customers

You cannot get a refund, they refuse and give a poor excuse as to why. Stay well away! They make up their own T&Cs and just completely ignore the law regarding returning unwanted items. Absolute scammers!!!

I had the clothes delivered in November and I really stand out with each piece. Always getting compliments and where I got them from. Very quality too. Love love loveeee❤️❤️

I have never written on Trustpilot before, but I felt I had to share my experience this time.

The clothes themselves are lovely, which makes this even more disappointing. I had actually seen negative reviews about their returns process online, but chose to ignore them and place an order anyway — which I now regret.

The returns system has been terrible. I followed the instructions exactly and even paid extra for tracked and signed delivery to make sure the item reached them. Despite this, I’ve been told there are “no notes or updates” on my return, which makes it feel like they are simply choosing not to acknowledge it.

There has been very little communication, and I’ve been left chasing my own refund with no clear answers.

At this point, I would not order from Sorelle again, and I would strongly warn others to be cautious — especially if you think you may need to return anything.

Do not shop here if there is a chance you need to return your items.

Sent my items back as per their returns policy, luckily they confirmed via email (only after I asked for confirmation) that they received my return & that I would need to wait 28 days for my refund.

It has now been 5 weeks since I returned the products & have received no refund & they have ignored 3 of my emails now. I have emailed & explained that this will be reported to Trading Standards via Citizens Advice if no response is received within a week. I am still waiting on that response.

I’m so happy with my order! The pieces I chose really stood out to me because they were so unique compared to other swimwear I’d seen online. I ordered the sparkly bikini for my 30th birthday as I wanted something a bit special for celebrating, and it ended up being the perfect choice. I also ordered a two-piece set which I absolutely love.

It looked stunning on and the material was really comfortable and flattering, which made me feel so confident wearing it. I had so many lovely compliments when I wore it.

The sizing was also really accurate which made ordering online so easy. I also love that the website offers so many different colours and unique styles that you don’t tend to see everywhere else. I’ll definitely be ordering again!

I’ve ordered from Sorelle several times over the years for holidays, birthday outfits, and other special occasions. Their outfits never disappoint and they will remain a brand I always buy from!! ❤️

Zero customer service, Zero refund after 35 days!

I use sorelle for every event and holiday. Outfits always come as shown online and look even better in person, next day delivery is always guaranteed and comes right on time.

I always order from sorelle, all of my events/night out dresses are from here. The quality and attention to detail is 10/10 and never had a fault. The embellished dresses don’t lose any stones and the material is good quality. I’ve referred many friends and strangers here from what they’ve seen of my outfits.

Do not but this product. They take yr money and keep taking funds from your account. Customer service don’t reply and when they do they say they can’t do anything to help.
Scammmmmm

the delivery time was so fast, the quality of the co ord was insane, slightly long on the skirt but i’m short so was expected. got so many compliments ! xx

Terrible returns process. This company makes it very difficult to return an item. Their website does not allow you to start a return yourself. I had to contact them and was told to return my item via Royal Mail second class post which I did costing me to return the item. They then asked to allow 28 days to process the return. Once the 28 day window was over no return was started and my emails were ignored. I am still waiting for my refund.

Absolutely love Sorelle ! made a recent purchase on a dress! I also got my birthday dress from them 2 years ago . Super fast delivery too. I always get compliments when I wear their clothes! will be shopping here always!

I am beyond disappointed and disgusted with Sorelle UK.
After ordering multiple items to try on for my hen do’s, keeping some but returning two dresses tried on at the exact same time and conditions, they refunded one but accused me of returning the other as “unsellable due to body odour.” No details were given, and the dress is a halter-neck, backless design that doesn’t even sit under the arms—which I presumed was the area they were referring to, as no other explanation was given. When I tried to seek clarification, the staff asked ridiculous questions—expecting me to explain how to photograph a smell. Their responses were rude, sarcastic, and completely irrelevant. I am now £50 out of pocket for a dress I returned in perfect condition. I believe their customer service is a complete joke, and I believe their returns process is a complete scam. Avoid this company at all costs. I will NOT be purchasing from here again.

DO NOT BUY FROM THIS COMPANY,
outfits are poor quality and the return process is horrific!!! no direct portal and not straightforward. return denied as they stated id worn the outfit. was never even removed out of the package let alone tried on, multiple emails and denied it wasnt up for dispute WASTE OF TIME!!! just clothes from other online shops with there tag on

I love sorelle, all of their designs and products are stunning, such perfect fitting and always a head turner when wearing anything from sorelle.
I recently bought a dress here and it was to perfection, couldn’t have made a better decision. Felt so beautiful.
My sister also had her dress, which again fit perfectly and gave us the most stunning figures.