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See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Acceptable but short of detail
As mentioned acceptable for the following reaons. Requested the following as per my booking: shutter room top floor facing Monte Cassino got no shutter room top floor facing car park.
December 1, 2012
Unprompted review
Reply from South African Hotels
Dear Herbert Rabe,
Thank you very much for submitting a review. We have checked our details and cannot allocate your booking as we would like to investigate this matter further. Could you be so kind and provide us with your quote number / reservation number? Did you book with the hotel direct, possibly, or under a different name?
We are looking forward to hear back from you.
Many thanks and kind regards,
Ryan Mackie
Very efficient and helpful with prompt replies to queries.
Could't find an extra room at a hotel but South African hotels.com quickly came to my rescue and assisted in beating an original booking price too. Great service!!
December 1, 2012
Unprompted review
Reply from South African Hotels
We are excited to have sourced accommodation for you although the hotel was fully booked. It is with pleasure that we provided you with our best available rates for your stay.
Many thanks for your booking and kind regards,
Ryan Mackie & Team of South-African-Hotels.com
Quick, straight to the point & very friendly service.
I had a very pleasant experience, the response was quick, it was easy to follow the instructions, payment was easy and convenient and I also like the fact that confirmation of receipt of payment was sent to me promptly, I didn't even have to call to find out if payment was received. I'd definitely use this service again, as well as recommend it to friends and family.
November 30, 2012
Unprompted review
Reply from South African Hotels
Dear Sibongile Ntombela,
We are so excited to hear that you enjoyed the service received from our company during your booking process. It has been our greatest pleasure to deal with you. We would love to be of your assistance again in the future. Your kind feedback is greatly appreciated.
Many thanks and kind regards,
Ryan Mackie & Team of South-African-Hotels.com
good service
All very efficient and helpfull.Only drawback,for me,as they charge cc.all the time as sometimes prefer paying cash to hotel directly
November 24, 2012
Unprompted review
Reply from South African Hotels
Dear Nathan Silber,
Thank you very much for your compliment in regards to the good customer service provided by us. We regret that payment has to be made through us in order to qualify for the best available / discounted rates and packages. Your understanding is appreciated.
Should we be able to assist you again in the future, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team of South-African-Hotels.com
Helpful
Melissa de Jager was a great help and immediately available to assist me in finding accomodation in the morning for that same evening. In spite of a full Cape Town.
November 23, 2012
Unprompted review
Reply from South African Hotels
Dear Manfred Sass,
Thank you very much for taking the time to provide us with your valuable feedback. We are pleased that Melissa was able to find suitable accommodation for you despite the very limited availability in Cape Town during your requested dates. We wish you a wonderful stay and enjoy Cape Town!
Best wishes,
Ryan Mackie & Team of South-African-Hotels.com
we are happy that you understand our problum
we are happy that you understand our emergancy problum and accomodate us
November 23, 2012
Unprompted review
Reply from South African Hotels
You are very welcome, Imran Ghafoor. It is our great pleasure.
Many thanks and kind regards,
The Team at South-African-Hotels.com
Want to relax? Head to Bakubung in Plilansberg
I first made a visit to Bakubung 2years ago. What a find. Superb staff, thoughtful, proactive and seeing me arrive with my disabled sister saw them BURST into action without a single prompt from me. That included moving us to the disabled room, lending us the Lodge whee;chair and assisting my sister on and off the Game viewing vehicle. Nothing was too much trouble. I will be returning in January for my 3 visit in 14 months and to add to the delights of Bakubung itself, it's web site for booking and payment is so user friendly even an oldie like me finds it totally easy to use. As for the animals in the Park - I can't wait to see them all again - and all this just 2 hours down the road from Joburg! Brilliant.
November 22, 2012
Unprompted review
Reply from South African Hotels
Dear Jennifer Forbes,
Many thanks for sharing your personal experience about the beautiful Bakubung Bush Lodge in the Pilanesberg National Park with us. We are so excited that you are planning to return back to this lodge and wish you a wonderful stay once again.
Best regards,
The Team at South-African-Hotels.com
Very efficient, even on day of travel.
Very helpful, efficient and polite company to deal with
November 22, 2012
Unprompted review
Reply from South African Hotels
Dear Desmond McAuliffe,
Thank you very much for taking your time to provide us with your feedback. We are excited to hear that you found our service helpful, efficient and polite.
Wishing you all the very best,
The team at South-African-Hotels.com
Amazing prompt service!
The staff are always available to answer any questions. And they have been extremely efficient with both my bookings with them. Highly recommended. Big ups to Ryan Mackie and team!!!
November 22, 2012
Unprompted review
Reply from South African Hotels
Many thanks Adeshnee Moodley for advising us of your personal feedback about our customer service. We are pleased to hear that we met your expectations and that you were happy with the booking process provided by us.
Kind regards,
Ryan Mackie and team at South-African-Hotels.com
IT WAS GREAT TO DEAL WITH TRUSTPILOT NO COMPLICATION IS AS 123
NO MORE PHONE CALL AND CALLCENTERS AND BE ON HOLD FOR A LONG TIME THEN THEY PUT YOU THROUGH TO A WRONG DEPARTMENT
November 22, 2012
Unprompted review
Reply from South African Hotels
Many thanks for reconfirming that you were pleased with the way your booking process was handled by us. It has been our pleasure to assist you.
To strive to assist our customers as quick as possible while providing them with the best available rates. We would love to be of your assistance again in the future.
Kind regards,
The team at South-African-Hotels.com
BEST WAY TO BOOK YOUR HOLIDAY
I went onto the internet and was just viewing holidays at Sun City and the deals offered by this company was so great and value for money that i booked the hoilday immediately. You would have no problems booking via South African Hotels, they are the best form of bookings you will ever come across.
November 22, 2012
Unprompted review
Reply from South African Hotels
Dear Randhir Rajcoomar,
We are so excited to hear that you found our offer great for the Sun City Resort. We wish you a fantastic stay there. Please do not hesitate to contact us should you have any queries or should we be able to assist you any further.
Kind regards,
The team at South-African-Hotels.com
Reply from South African Hotels
Thank you very much for submitting your review about our company. It has been our pleasure to assist you. We strive to offer our clients with the best available rate for travel arrangements.
Wishing you all the very best,
The team at South-African-Hotels.com
Very efficient
It was a well organised weekend thanks to South African Hotels. If this effective efficiency continues, I see South African Hotels becoming a house hold name. Looking forward to using this firm in the future and awaiting updates on new specials and new innovative products that would give one a feeling of belonging.
November 19, 2012
Unprompted review
Reply from South African Hotels
Dear Khilen Naidoo,
We are so excited to hear that you spent a lovely weekend. It has been our great pleasure to assist you with your travel arrangements.
We will keep you updated with specials and packages through our newsletter and website blog, as well as twitter and facebook, google+ and linkedin.
Many thanks for taking your time to provide us with your valuable feedback, much appreciated!
Kind regards,
The team at South-African-Hotels.com
Excellent
The staff at SA Hotels were very helpful in securing my holiday accomdation in Cape Town.
Thank you for your assistance and I will definately recommend you company to my friends and family due to the prompt responce, assistance and friendy and helpful staff
November 15, 2012
Unprompted review
Reply from South African Hotels
Dear Keshmira Perumal,
Thank you very much for taking your time to provide us with your feedback. We are pleased to hear that we met your expectation and that our service was friendly and helpful to you in securing your travel arrangements in Cape Town.
Many thanks and kind regards,
The team at South-African-Hotels.com
Excellent customer oriented service.
My booking was done on time without any clitches. Keep it up, real customer satisfaction oriented service second to none.
November 12, 2012
Unprompted review
Reply from South African Hotels
We are pleased to have met your expectations and that you booking was made to your satisfaction. Thank you very much for your positive feedback, much appreciated.
Easy and quick
I was looking for a place to stay in South Africa, expecially on a game reserve or bush lodge. I googled this search and immediately got the south african hotels website. I tried to book directly with the lodge but was told that it is full. When I booked through south african hotels I got a place. I was so thrilled about this. Payment booking etc was so easy.
November 11, 2012
Unprompted review
Reply from South African Hotels
We are pleased to have found the requested accommodation for you even though the Lodge was already fully booked. Due to our long standing relationships with hotels and game lodges throughout South Africa, we are able to provide discounted rates and often availability when there is none. We appreciate your kind feedback about our company.
Credit card payment should be much easier
Credit card payment for booking should be much easier (too many details to enter) and follow worldwide standards.
November 9, 2012
Unprompted review
Reply from South African Hotels
Thank you very much for your valuable feedback. We will look into making the credit card payment process more efficient for our clients.
I got the most excellent service from Mthuanzi . Referred alot of clients to you.
I used your company for the very first time to do my holiday booking. When Called i spoke to a white lady that was not helpful at all but Mthuanzi called me when he received and e-mail from me and I must say he was the most helpful and accomadating person. I deal will alot of travel booking from my company and Mthuanzi stands out in his ability to calm a person down and go all out to make sure that the customer is satisfied. Due to this staff member of yours i have referred alot of people to do their bookings infuture with your company. Well done Mthuanzi. Not sure if I spelt the name right.
November 9, 2012
Unprompted review
Reply from South African Hotels
Thank you very much for praising Munthazi. We are pleased to hear that he assisted you well during the booking process. It would be our great pleasure to be of your assistance again in the future and a big thank you very much for referring our company to others as well.
I am 100% satisfied.
Everything went well. Assistance by phone very sympathetic and competent. 100% satisfying experience!
November 8, 2012
Unprompted review
Reply from South African Hotels
We are thankful for your positive feedback and that you found our service friendly and competent. We appreciate your time and wish you a wonderful stay in South Africa!
Very professional!
I was impressed by the prfessionalism and the individual treatment that they give. I felt that as client I matter to them. I will defenetly use their services again!
November 8, 2012
Unprompted review
Reply from South African Hotels
Wonderful, thank you very much for your kind feedback. It would be our great pleasure to assist you again for future travel arrangements.
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