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See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from South African Hotels
Dear Andrew Mabena,
Thank you for your kind comment, we are glad we could be of assistance to you.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Good
The service I received was good. Very helpful. Quick and efficient.
January 4, 2013
Unprompted review
Reply from South African Hotels
Dear Nic Grobbelaar,
We are very glad to hear that you are happy with the service you received from us. Please do not hesitate to contact us at anytime for any future requests.
Best wishes for 2013!
Ryan Mackie and the team at South-African-Hotels.com
Totally impressed
I was extremely impressed at the efficiency with which my booking was dealt with even withaat minute changes. The place (Dawson game and trout lodge) was truly spectacular, with great first class friendly staff and amazing scenery. The place is a true marvel. It was a wonderful experience my fiancé and I will never forget.
December 30, 2012
Unprompted review
Reply from South African Hotels
Dear Pontso Motsau,
How exciting to hear that you enjoyed your stay at the magnificent Dawsons Game & Trout Lodge. It has been our great pleasure to assist you with the booking.
Wishing you all the very best the new year can bring!
Ryan Mackie and the team at South-African-Hotels.com
Exellant service
I have founded this company on the web. I asked them for a quote and immediatly I was contacted with price and availability. I have started making the payment for my booking and each time I am notified that payment was received and that I booking has been secured. I have received good service since first payment.
When I aske for more info it is given to me in a flash.
Keep it up
I am pleased so far
Kind Regards
December 28, 2012
Unprompted review
Reply from South African Hotels
Dear Stefan du Preez,
It is wonderful to hear that you are pleased with the service you received from us during your booking process. If we can be of any further assistance to you, please do not hesitate to contact us at anytime.
Best wishes for the New Year 2013!
Ryan Mackie and the team at South-African-Hotels.com
Brilliantly organised!
Very well run operation and sometimes competitive pricing!
December 24, 2012
Unprompted review
Reply from South African Hotels
Dear Kate Kurtzman,
Thank you for your kind comment, your insight is greatly appreciated.
Best regards,
Ryan Mackie
Reply from South African Hotels
Dear Neville K. Pillay,
We would like to thank you for recommending us to your friends. Speedy replies to enquiries and requests for bookings as well as an efficient booking system is key for us in delivering good and professional customer service.
It would be our pleasure to assist you and your acquaintances in the future.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Excellent experience
Only improvement would be that I did not get a reminder to pay the balance of my accommodation
December 22, 2012
Unprompted review
Reply from South African Hotels
Dear Krista Hatzakortzian,
Thank you very much for your feedback. We would like to inform you that all our clients receive the reminder to make the payment for the outstanding balance between 3 - 4 weeks prior to the check in date. Should our message have failed to reach you would we like to sincerely apologize.
Wishing you all the very best for the New Year 2013!
Kind regards,
Ryan Mackie (South-African-Hotels.com)
Efficiency in today's times is scarse but your efficiency is TOPS!
It's bearly a few minutes that go by and then you receive a reply to your request, even though you chnage your mind they remain friendly and very efficient.
You are constantly kept in the loop, and thanked for your booking.
HIGHLY RECOMMENDED!!
December 19, 2012
Unprompted review
Reply from South African Hotels
Dear Gillian Moss,
We are pleased to hear that we met or even exceeded your expectations in regards to the efficiency of our booking process provided to you.
You are welcome to contact us back anytime should we be able to assist you again in the future.
Wishing you a Happy New Year 2013!
Kind regards,
Ryan Mackie & The Team at South-African-Hotels.com
quick and efficient service
being working with South Afrcian Hotels for couple of years now, highly recommmended!
December 18, 2012
Unprompted review
Reply from South African Hotels
Dear Olga Guiro,
Thanks for your kind words and for recommending our company to other travellers. We appreciate your repeat business and look forward to hear from you again.
Wishing you a Happy New Year 2013!
Best regards,
Ryan Mackie & The Team at South-African-Hotels.com
Experience Rolls Royce and Superman rolled into one
Unbelievable experience with these good people as soon as I sent please quote I was booked and if they cannot get you your preferred hotel they will source another hotel in that area to the same standard will never use anybody else from now on. Nuff said.
December 15, 2012
Unprompted review
Reply from South African Hotels
Dear Nash Hansraj,
We appreciate you taking the time to provide us with your personal comment about the service you received from us. We absolutly love your catching header, well thought of! Much appreciated. We are looking forward to future requests from you. It would be our pleasure to provide you with the best available rates again.
Many thanks and kind regards,
Ryan Mackie & Team at South-African-Hotels.com
Fantastic service!
SA Hotels went out of their way to accommodate me where I was unable to organize anything suitable even directly with the hotel itself. My queries were answered immediately, professionally and entirely satisfactorily. I am very grateful for the assistance I received from SA Hotels. Their prompt and efficient attention to my needs was absolutely brilliant. I quite unreservedly wholeheartedly recommend SA Hotels for accommodation bookings. I know I will make all my hotel reservations through SA Hotels from now on.
December 14, 2012
Unprompted review
Reply from South African Hotels
Dear Brenton Geach,
Thank you very much for your postive feedback about the service you received from our company to book your accommodation. It would be our pleasure to assist you anytime again for future reservations.
Many thanks and kind regards,
Ryan Mackie & Team at South-African-Hotels.com
APPLAUSE FOR THIS SITE
If it's anything to do with giving myself a break or reward, I always leave things to the last minute. As always, at the last minute, my daughter & I decided we'd treat ourselves to a short, not too distant get-away. I was dismayed to find that every place I called was fully booked until after New Year. Then, by accident, I stumbled across the South African Hotel site! The staff (I dealt with 4 different ones) were all friendly, helpful and knowledgeable! I thought service in South Africa had completely died out.
I'm pleased to be proved wrong! Because of South African Hotels, we ARE going away, & are looking forward to some quality mother/daughter time!! Thank you guys for working your magic!
December 12, 2012
Unprompted review
Reply from South African Hotels
Dear Koula Edwards,
Thank you very much for your kind feedback. We are pleased to hear that you found our Travel Consultants friendly, helpful and knowledgable.
We wish both you and your daughter a wonderful stay together. It would be our pleasure to assist you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team at South-African-Hotels.com
YOU ROCK!!!!
GOOD DAY TEAM,
I thank Lerato, Steffi, Ryan, Mellissa and Uchidzi for their wonderful service, they are Assets within the company. I wish them All of the Best in life and may the South African Hotel grow higher and higher.
You ROCK!!!
Thank You
Kind Regards,
December 12, 2012
Unprompted review
Reply from South African Hotels
Hi Tebogo,
We appreciate your feedback! You are so kind. It was always a great pleasure for us to assist you with your requests. We are excited that we met your expectations and hope to hear back from you in the future again.
Wishing you all the very best for the New Year 2013!
Steffi with Ryan, Melissa, Uchizi, Lerato, Janine and Munthazi
Excellent service, well priced
Excellent service, well priced, great discounts, friendly and helpful staff
December 11, 2012
Unprompted review
Reply from South African Hotels
Dear Keshni Pillay,
It has been our great pleasure to assist you with your booking at discounted rates. We are very pleased that you found our service excellent, friendly and helpful.
We wish you a wonderful festive season and all the best that the new year 2013 can bring!
Kind regards,
Ryan Mackie & the Team at South-African-Hotels.com
Reply from South African Hotels
Dear Mohammed Latif,
Thank you so much for providing us with your personal feedback about the service you received from us during your booking process. We are excited to hear that we met your expectations.
We wish you a wonderful festive season and a Happy Near Year 2013!
Many thanks and kind regards,
Ryan Mackie & the Team at South-African-Hotels.com
EDWARDIAN PORT EDWARD BOOKING
I was impressed with the fast notifications, but they were a bit demanding and threatening in their tone. Pay now or die approach is rather intimidating. Also full payment was demanded upfront. This seerms unusual as normally for holiday bookings, one pays the deposit and the balance later. It seems a bit one-sided approach. Anyways looking forward to the holiday and I'm sure all will be worth it!!
regards Kevin McCarthy
December 4, 2012
Unprompted review
Reply from South African Hotels
Dear Kevin McCarthy,
Thank you very much for taking your time to provide us with your feedback. We sincerely apologize should our wording in regards to payments and their relevant policies have been too pushy. It was by all means not our intention to have intimited you.
Due to the fact that we offer highly discounted rates, the hotels do require the full prepayment before the check in date. During high / peak season which runs in South Africa between November - April, the hotels are very strict when it comes to confirming and cancelling bookings based on payments received.
We wish you a wonderful holiday and thank you kindly for your understanding in this matter.
Many thanks and kind regards,
Ryan Mackie & the Team at South-African-Hotels.com
no fuss, quick and very efficient, simple booking procedure, prompt reply and friendly and informative
no fuss, quick and very efficient, simple booking procedure, prompt reply and friendly and informative staff when phoning. this is definately a 5 star service and also got me a cheaper rate had i booked directly with hotel.
December 3, 2012
Unprompted review
Reply from South African Hotels
Dear Shudesh Bhana,
Thank you very much for following the link to provide us with such a positive review about our company's service. Efficiency and best available rates are our main concerns when dealing with our clients. We are extremely pleased that we met your expectations.
Best wishes,
The Team of South-African-Hotels.com
Outstanding service
The service I received was superb. I will surely engage the same service in the very near future.
December 3, 2012
Unprompted review
Reply from South African Hotels
Dear Bongani Zondi,
Thank you kindly for taking your time to provide us with your feedback. It was our great pleasure to assist you with your travel arrangements. And we would love to be of your assistance again in the future.
Thank you for choosing us for your booking!
Kind regards,
The Team of South-African-Hotels.com
Best African website for hotels ever
First class service every time and spot on
December 2, 2012
Unprompted review
Reply from South African Hotels
Dear Graham Gilmour,
We thank you for your kind comments in regards to our website and service. We strive to apply the latest technologies available in order to make our clients booking processes with us as quick and easy as possible.
Many thanks and kind regards,
Ryan Mackie & Team of South-African-Hotels.com
Reply from South African Hotels
Dear Tantaswa Mlambo,
Thank you very much for providing us with your feedback about the best, quick and efficient service you received from us. Should you have any queries in regards to your travel arrangements, please do not hesitate to contact us at anytime.
Many thanks and kind regards,
Team of South-African-Hotels.com
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