We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
reasonable prices and quick service
Prices were reasonable compared to actual website of hotel and turnaround for response was quick when enquiring during the day
February 9, 2013
Unprompted review
Reply from South African Hotels
Dear Himal Parbhoo,
We are excited to hear that you found our prices favorable and that you were satisfied with the way your booking was handled.
We appreciate your kind feedback and look forward to hear from you again.
Kind regards,
Ryan Mackie (www.south-african-hotels.com)
Always great service
This is the second time I have used South African Hotel bookings and both my bookings were perfect. There we no issues at all. Everthing ran smoothly. I will continue to use them in the future
February 8, 2013
Unprompted review
Reply from South African Hotels
Dear Gail Hicks,
It has been our great pleasure to be of your assistance a second time, thank you for your continued business.
Should you have any future enquiries would we be delighted to provide you with our discounted rates and service again.
Many thanks and kind regards,
Ryan Mackie and the team at South-African-Hotels.com
Great
I liked the way the booking was handled and the way that my holidays went. The hotel I ended up in was as per the information I was given nothing outside that.
Well done
February 6, 2013
Unprompted review
Reply from South African Hotels
Dear Richard Chimbetete
Many thanks for your booking. We are pleased to hear that the service you received was good and that all your requirements were met.
Best regards for 2013,
Ryan Mackie and the team at South-African-Hotels.com
We had a great experience. Thanks a lot.
We had a great experience. Thanks for the service.
February 6, 2013
Unprompted review
Reply from South African Hotels
Dear Batsirai Gwata
Many thanks for your booking we are pleased to hear that you had a good time and that the service you received was great.
We hope to hear from you soon,
Ryan Mackie and the team at South-African-Hotels.com
Excellent service
I had a hassle free & quick booking on line. On my arrival to my destination every arrangement had been done to the point.
February 3, 2013
Unprompted review
Reply from South African Hotels
Dear Sabelo Zwane
Thank you for your review. We strive to provide a fast and efficient service and we are very happy to hear that we could deliver on your booking. We hope to help on your future bookings.
Best regards for 2013,
Ryan Mackie and the team at South-African-Hotels.com
Best booking sevice ever used.
Excellent, professional and effiecient service.
February 3, 2013
Unprompted review
Reply from South African Hotels
Dear Andre Erasmus
Wow, we are so pleased to hear that we exceeded your expectations. Thank you very much for your booking with us and we hope to hear from you in the near future.
Many thanks and kind regards,
Ryan Mackie and the team at South-African-Hotels.com
A very pleasant experience, exellent service and follow up, made the booking a pleasure
Will use this company again they were efficient pleasant,and competant
February 3, 2013
Unprompted review
Reply from South African Hotels
Dear Larry Bird
Thanks you so much for your kind review. We are very pleased to hear you were happy with our service and that you plan to use us again. We look forward to assisting you with your next request!
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Very well organized
Everything went smooth and you should keep up the good work. Everything corresponded, time slots etc. and staff members are kind and are willing to respond promptly to customers request and changes.
January 29, 2013
Unprompted review
Reply from South African Hotels
Dear Sonia Shalukeni
Thank you for your review. We are glad to hear that everything went smoothly and we were able to satisfy your request. We look forward to booking for you again in the near future.
Best regards for 2013,
Ryan Mackie and the team at South-African-Hotels.com
Speak To A Friend
Queries and bookings responded to very quickly. Unlike many other booking agents South African Hotels undertake arrangements on a personal basis not with some anonymous person or system.
Recommend to everybody
January 23, 2013
Unprompted review
Reply from South African Hotels
Dear P Stockton
Many thanks for your kind words. We do strive to deliver that extra bit of personal service that you wouldn't get with your standard online booking system. We enjoying knowing our customers and we understand the need for a "face/voice" behind a name!
Best regards for 2013,
Ryan Mackie and the team at South-African-Hotels.com
Excellent Last Minute Service.
Thank you for the assistance and I will surely make use of the service again in future.
Regards,
Ian Barnard
January 20, 2013
Unprompted review
Reply from South African Hotels
Dear Ian Barnard
We are very happy to hear that we could assist with your last minute booking. We look forward to being of service in the future!
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
lerato service is tops
Lerato
Your sevice is first class
regards
shiraz
January 19, 2013
Unprompted review
Reply from South African Hotels
Dear Shiraz Ahmed
Many thanks for your kind words about our valued employ; Lerato. We thank you for your booking and wish you a happy 2013!
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Efficient, friendly service - really is the name of the game! Thank you Lerato!
I have dealt with Lerato and the team for a number of years now. It is such a pleasure to make a booking via such a friendly employee! She remembers her clients and always enquires about my well-being. Bookings, payments are wrapped up in an efficient manner; hassle free!! When I convey my special and fussy requests they are always sorted out with a bit of humour too. What a pleasure.
January 19, 2013
Unprompted review
Reply from South African Hotels
Dear Celeste Cronje
Many thanks for your continued support. We are very proud of Lerato and are glad to here that she could be of service to you over the years. We look forward to chatting with you again in the future.
All the best for 2013,
Ryan, Lerato and the team at South-African-Hotels.com
Credit Card Confusion
My credit card charge was denied. The card is valid and in credit.
It took two days to sort out with the bank. Eventually it was determined that SA Hotels had entered the wrong expiry date.
Just another perfect day in an african paradise.
January 17, 2013
Unprompted review
Reply from South African Hotels
Dear Spencer Sterling,
Thank you very much for informing us of your feedback. We are terribly sorry that the booking process was not as quick and efficient as normal due to the incorrect expiration date provided to us.
When trying to process the charge, we used the details provided to us via the secure online payment link which differed to the credit card expiration date provided to us telephonically.
It would be our pleasure to assist you again in the future ensuring that the booking process will be completed in a fast manner.
We thank you for your kind understanding as well as for your booking and wish you a pleasant stay.
Best wishes for 2013 to you and your family.
Kind regards,
Ryan Mackie & Team
www.south-african-hotels.com
www.south-african-lodges.com
FAST FEED BACK AND SEAMLESS BOOKING
i CALLED THAY TOOK MY EMAIL ADDRESS AND SENT ME ABOUT 10 OPTIONS WITHIN 20 MINUTES I CHOSE ONE AND BOOKED AND PAID ALL WITHIN 1 HOUR
January 16, 2013
Unprompted review
Reply from South African Hotels
Dear Mr Oneill
Many thanks for your booking with us, we are very glad we could be of service to you and we look forward to making more bookings for you in the future.
All the best for 2013,
The team at South-African-Hotels.com
GOOD SERVICE
efficient and accomodating. they offered the best rates on the hotel
January 15, 2013
Unprompted review
Reply from South African Hotels
Dear Rashid Yousuf
Thank you for your comment, we strive to offer the best rates in South Africa and we are happy to hear you are pleased with your booking through us.
All the best for 2013,
Ryan Mackie and the team at South-African-Hotels.com
Very good attention on the hotels that I staied.
Always when I am traveling to South African I stay in the hotels and I didn't have any problem, I like the service, the people and the rates.
For me everything is fine!
Happy New Year to everybody.
Best Regards.
January 14, 2013
Unprompted review
Reply from South African Hotels
Dear Alexandre Boscaini
Happy 2013 to you too! Thank you for your wonderful comments, we are glad we could be of service to you.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Superb, I was able to relax and enjoyed myself
I was looking for a weekend away to relax, found the right place. Service was good, food was good, Spa was Super, views, birds just made me calm. I'm at work now its Monday and feeling so refreshed, ready for 2013 in special way.
January 14, 2013
Unprompted review
Reply from South African Hotels
Dear Mr Mabaso
Thank you for your booking at San Lameer Mondazur Resort Estate Hotel. We are happy to hear that you enjoyed your stay and we hope to book more relaxing getaways for you in the future!
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Efficiency, promptness and affordability ensured!!!
Offering a great rate to a brand spanking new establishment!
Lightning speed responses to my booking!
Several convenient payment options to choose from!
Cant wait for my getaway!!!
January 12, 2013
Unprompted review
Reply from South African Hotels
Dear L Groenewald,
Thank you for your booking at the Urban Park Hotel and Spa. We are glad you were pleased with our service and we wish you a fantastic stay at the hotel.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Reply from South African Hotels
Dear Michael Essy,
Thank you for booking with us, we are glad you were happy with our service and look forward to being of service in the future.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
Excellent service
We did not think there is a place for an intermediary in todays online world, yet we found a cheaper price and availability coupled with excellent service from this Site.
January 5, 2013
Unprompted review
Reply from South African Hotels
Dear Steven Bernard,
Thank you for your comment. We are glad that the team managed to find accommodation for you at the best price. For any further assistance please do not hesitate to contact us.
Best regards,
Ryan Mackie and the team at South-African-Hotels.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.