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See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Savings, convinience guranteed
Always proved to be cheaper than direct booking.
March 7, 2013
Unprompted review
Reply from South African Hotels
Dear Joel Mavuso,
We strive to provide our clients with the best available rates possible. We are pleased to hear that you found the same.
Best regards and many thanks for your kind feedback,
Ryan Mackie
The best and fast service
hi you guys you can use this facility’s it is worth the wale
March 6, 2013
Unprompted review
Reply from South African Hotels
Dear Danie Gouws,
What a pleasure to receive your positive feedback and that you recommend our booking service to other travellers.
Much appreciated!
Kind regards,
Ryan Mackie
I booked and had to cancel it - great experience throughout
This would be the third time that I would be using the South African Hotels for business travel. I made my booking and it was a very easy process, then unexpectedly I had to cancel it. South African Hotels swiftly reversed the charges to my credit card. Thank you for the professionalism.
March 4, 2013
Unprompted review
Reply from South African Hotels
Dear Ana de Campos,
What a pity you had to cancel your last booking with us. I am pleased to hear that you were refunded back and that you found the service provided by our team professional.
It would be our pleasure to assist you again in the future.
Best regards,
Ryan Mackie
Excellent service
They ran the extra mile to ensure I get a booking,this shows that they are service driven,thank you again for getting me the reservation..
March 4, 2013
Unprompted review
Reply from South African Hotels
Dear Pregasen Govender,
We are excited to have found available accommodation for you. You are very welcome, it is been our pleasure dealing with you.
Best regards,
Ryan Mackie
great service
I was desperately looking for a place to take the family for the Easter holidays. Seeing that I was late, I was slowly losing hope that i'll find any place for that weekend. I called SA-golfing & safari tours and the lady who assisted me reassured me that even though it might be tight, she'll find something for us. By the end of the day, i had a confimation for accomodation at Mount Sheba hotel.
March 4, 2013
Unprompted review
Reply from South African Hotels
Dear Pamela Marlowe,
Brilliant, we are excited to have assisted you over the busy Easter holiday time. We wish you a wonderful Easter Season.
Should you require any assistance during your stay at the Mount Sheba Country Hotel, you are welcome to inform us.
Many thanks and kind regards,
Ryan Mackie
I do not like the requirement to provide my social security or passport number to secure my reservation.
Basically a positive experience making reservations. I am looking forward to my stay.
March 3, 2013
Unprompted review
Reply from South African Hotels
Dear Doreen K. Schaffner,
Thank you very much for taking your valuable time to provide us with your personal feedback about the service you received by us. We are pleased to hear that you had a positive experience making the booking with us.
We understand your concern in regards to submitting such personal information as a passport number. However, in the case of credit card charges being declined by the banks, we contact the authorization centres which only assist in clearing the charges for our clients if the passport / ID numbers are available. But in most cases, the credit card charges go through immediately and therefore the social security and passport numbers are not required by us.
We thank you once again for your booking. Should we be able to assist you once again, you are welcome to contact me directly at: ryan@golfing-safaris.com
Many thanks and kind regards,
Ryan Mackie
(Owner & Managing Director)
Good and cost effective booking platform
I was able to get a quote for Hilton that was about 30% cheaper than most other booking platform were quoting. This is a very good platform for booking hotels in South Africa. And the response time was very quick.
February 28, 2013
Unprompted review
Reply from South African Hotels
Dear Ganiyu Dada,
Thank you so much for letting us know that we were able to get you the lowest possible rate during your stay at the Hilton Hotel in South Africa.
Many thanks for your booking and kind regards,
Ryan Mackie
Good Job !
Fast, professional, efficient. You´re good !
Well done !
February 28, 2013
Unprompted review
Reply from South African Hotels
Dear Fernando Fernandes,
Thank you so much for taking your time to provide us with your valuable feedback. We are pleased to hear that we met your expecations in regards to professionalism and efficieny.
We thank you for your booking once again.
Many thanks and kind regards,
Ryan Mackie
(Owner & Managing Director)
Quick to book & get responses BUT Booking communicated to hotel was wrong (23/03 in lieu of 23/02)
Ok if no mistake as we had to spend long time to explain that the mistake was not ours and finally get a room (remote location where they were busy revamping the exterior) !!!
February 26, 2013
Unprompted review
Reply from South African Hotels
Dear Sangwe Bwabashizeko,
Thank you very much for providing us with your feedback. We are pleased to hear that you found the booking process quick and that the replies to your e-mails where handled in an efficient way.
We are terribly sorry to hear that the hotel was holding your check in and check out dates for the following month and not those dates which you had booked through us. As a gesture of goodwill would we like to arrange something special for you during your next accommodation booked through us.
We appreciate your kind understanding in this matter and we value your review.
Many thanks and kind regards,
Ryan Mackie
Managing Director & Owner
Excellent service rendered.
My experience whilst dealing with Janine was excellent.I will recommend without any reservation.
February 25, 2013
Unprompted review
Reply from South African Hotels
Many thanks Vanesa Jacob for taking our time to review our services provided to you during your booking process. We are excited to hear that Janine was able to assist you in a professional manner.
It would be our great pleasure to hear from you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team
Excellent service every time.
I am so impressed with the level of service (and the prices) that I have South-African-Hotels.com as a bookmark on my home page.
When I am looking for places to stay, I always look at this site first, get a quick quote, then browse the internet for other places and prices. However. I always come back to South-African-Hotels.com to get a formal quote and make the booking because, besides their prices which are always the best, I trust them and know that there is no security risk when I book through them.
February 22, 2013
Unprompted review
Reply from South African Hotels
Dear Barbara Singleton,
we would hereby like to thank you very much, first of all, for your bookings made in the past with us as well as for taking your time to provide us with your positive feedback about our company.
It has been our great pleasure to assist you and should you ever have any queries, please feel free to contact us at anytime.
Many thanks and kind regards,
Ryan Mackie and Team
Write a catchy header to make your review stand out
I contacted South African Hotels after struggling to find somewhere to stay in Cape Town due to a large conference in the area at the time I wanted to make my booking, and the service I received from Ryan was second to none. Although there were no available rooms showing he contacted management at the hotel and secured us a room with a view of table mountain as requested. We stayed at the Commodore Hotel in Cape Town for a week from Feb 3rd and had a lovely stay. The room was spacious and spotless and very comfortable. The hotel is a very short walk from the waterfront and all the restaurants etc on offer there, but if you are looking for a super breakfast then the hotel itself could not be beaten. It would be hard to think of anything you might want that wasn't on offer for breakfast. The service in the hotel was first class - all in all an excellent choice to stay in Cape Town - thank you again to Ryan and South African Hotels
February 21, 2013
Unprompted review
Reply from South African Hotels
Dear Maureen Jennings,
it was our great pleasure to have assisted you with the accommodation at The Commodore Hotel in Cape Town. We are excited to hear that you enjoyed your stay at this centrally located hotel and that the breakfast was unbeatable.
We are excited to hear that we were able to find suitable accommodation for you even though Cape Town was all booked up due to a large international conference being held at that time.
Many thanks once again for your booking.
Kind regards,
Ryan Mackie
Friendly and Helpfully
I've received quick and timeous response and feedback. There was no problems or issue with my bookings. I paid less then booking directly with the hotel or via their website. We need competitiveness and South African Hotels has given me this. I will use this for future bookings.
February 20, 2013
Unprompted review
Reply from South African Hotels
Dear Ganas Govender,
we are delighted to hear that you were satisfied with the service you received from us and that you find our rates very competitive.
It would be our greatest pleasure to assist you again with your future travel arrangements.
Sincerely yours,
Ryan Mackie
More than I expected!!
I tried my luck to book an evening away at Sun city for my family on the last minute. My enquiry was responded to in mere minutes, the reservation process was quick and easy and I paid less than any of the other sites I visited. Thank you for accommodating me and facilitating a stunning weekend away at a stunning resort!!
February 19, 2013
Unprompted review
Reply from South African Hotels
Dear Theressa Lamprecht
Thank you for your great review. We are happy to hear that we could assist with your last minute booking as well as offering a competitive rate.
We look forward to doing more bookings for you in the future!
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
one of my dreams made a reality
i have never experienced Sun City the way I did this weekend.I am still so amazed with the beauty and also the professional maaner in which one is treated.Thank you so much for making my experience so amazing.On arrival there was no problems with the accomodation i just gave my reference and was serviced with such professionalism.I know that we goal is definitely to live at the Palace with my next visit and wqill definitely be using South African Hotels.Thank you again so much for your quick response and feedback on every email that I sent as well as making sure i had everything that i needed for my trip
February 18, 2013
Unprompted review
Reply from South African Hotels
Dear Malcolm Manuel
Thank you for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay at Sun City and that you were happy with our service.
We will be happy to assist when you decide to book your next trip for the Palace of the Lost City.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
I had a Great Experience. Very Helpfull!!
Thank You very much for being so helpful. Friendliness goes a long way
February 18, 2013
Unprompted review
Reply from South African Hotels
Dear Adele Coetzee
Thank you for your kind words. We are happy to hear that our team could accommodate your request with a smile!
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
I experienced a very courteous and efficient service
Thank you greatly appreciated
February 16, 2013
Unprompted review
Reply from South African Hotels
Dear Jonathan Govender
We are glad to hear that you were happy with our service and it was our pleasure to assist you. We hope to hear from you again in the near future.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
easy and trustworthy
i was sent this company link by a member of virgin limited edition, i think that recommendation speaks for itself. booking was easy, if a little different from the normal processes i am used to. if anyone uses booking.com/expedia/trip advisor, you may find this process a little different. it works well and just requires a little more time. service is more personal something the others mentioned lack. i would certainly use again
February 13, 2013
Unprompted review
Reply from South African Hotels
Dear Matt Ashdown
Thank you for taking time to offer this insightful review. We do aim to offer a more personal service than you would find with your standard online hotel reservation sites and we always have real people standing by to assist.
We are definitely looking forward to working with you again.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Reply from South African Hotels
Dear Nandi Mandlate,
Thank you very much for your time to provide us with your feedback. It is greatly appreciated.
We are pleased to hear that you had a wonderful experience, it has been our pleasure to assist you.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
As always wonderful!
Had a wonderful time, very happy with the service - no compliants.
February 10, 2013
Unprompted review
Reply from South African Hotels
Dear Warren Palmer,
Thank you very much for your kind words. We are pleased to hear that you had a wonderful stay and that you were satisfied with the service you received.
Should we be able to assist you again in the future, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie (www.south-african-hotels.com)
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