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See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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If I could return every month- I would!
Everything turned out as we wished. One never knows, when booking on line, if the promises you see printed there are going to be kept, but we were never disappointed at all. I got immediate (and I mean immediate!) feedback on all my enquiries and my credit card was debited straight away, so I was never in doubt as to whether the booking had gone through, or not. Online shopping for travel and hotels is for me!
April 18, 2013
Unprompted review
Reply from South African Hotels
Dear Angela Barker,
Thank you so much for the fantastic review of our company. We are happy to hear that we could provide you with a speedy service and we hope to help again in the near future.
We wish you a wonderful weekend.
Sincerely yours,
Ryan Mackie & the team at www.south-african-hotels.com
No booking received by hotel
Though booking through SAH was a plain sailing experience, the booking was not made with the hotel. We were lucky they had a room for us on arrival, otherwise it would have been a wasted journey.
April 17, 2013
Unprompted review
Reply from South African Hotels
Dear Terry Heatley
We are very surprised to hear this review. As the hotel invoiced us and we have paid for your booking with the hotel, we are shocked to hear that they did not have your booking upon check-in.
Please could you email us (africa@golfing-safaris.com) the details of what was said on check-in and who you spoke to in order for us to follow up with the hotel and rectify the situation and to prevent future occurrences of this nature.
Many thanks and kind regards,
Ryan Mackie (Owner of South African Hotels)
Efficient and great service.
I did enjoy good service and discounted rates .
April 14, 2013
Unprompted review
Reply from South African Hotels
Dear Stephen Arendse,
We are truly honoured to have received a five star grading from you on this independent review site (Trustpilot). It is so wonderful to hear that you found our service efficient and great. We are delighted to have offered the discounted rates to you.
Should you ever have any queries, please do not hesitate to contact us. Wishing you a pleasant stay!
Sincerely yours,
Ryan Mackie & team www.south-african-hotels.com
Immediate and efficient service - well done
I first wanted some quotes and different options which I received immediately online. When I wanted to make some changes by phone, it was done within seconds. Just amazing service. I got a very good deal on my first stay, but unfortunately for my second stay I got a much better deal (nearly 50%) less directly from the Hotel's website.
April 11, 2013
Unprompted review
Reply from South African Hotels
Dear Peet,
Many thanks once again for your positive words about the service you received from us during the quote and booking process. As per our e-mail communication, we were pleased to offer alternative rates for the other hotel to you based on a different room type and conditions.
We would be delighted to be of your assistance again. Wishing you a wonderful stay at both hotels!
Kind regards,
Ryan Mackie
good service by the team @ South-african-hotels.com
we were assistwed with bookings & reservations @ the very last minute.
Our calls were taken at all times will no issues
April 10, 2013
Unprompted review
Reply from South African Hotels
Dear Kayshreen Beosumbar,
Many thanks for advising us of your good feedback in regards to the service you received from us for your last minute booking.
It would be our great pleasure to be of your assistance again in the future.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Good stay.
We had a good stay at City Lodge Gateway, the rooms were clean and comfortable and the service friendly. My only complain is that we were not told that the rate included breakfast, we were only told on check out and although they were happy to make a plan we had already made other arrangements.
April 9, 2013
Unprompted review
Reply from South African Hotels
Dear Zelda Eichler,
Thank you very much for taking your time to provide us with your feedback about your stay at the City Lodge Umhlanga. We are pleased to hear about your positive remarks.
We are sorry that the hotel did not inform you that your breakfast is included during your stay with them which was stated on the quote received from us. We have spoken to the Front Desk in order to ensure that this situation does not occur again. We appreciate your kind understanding.
Many thanks and kind regards,
Ryan Mackie & Team
The best booking experience by far
I uses South African Hotels to book for a bush experience at Shibula Lodge.
I just hope the Lodge's service and friendliness is as good as these agents.
April 4, 2013
Unprompted review
Reply from South African Hotels
Dear Johan Zietsman
Thank you for the fantastic review, we hope you enjoy the stay at Shibula and please advise if we can assist with anything further.
Many thanks and kind regards,
Ryan Mackie
Quick,easy and reliable
Wow I had never imagined that planning a last minute Easter holiday for my family would be this quick and easy. Was able to navigate at ease finding the ideal place with the quotation being sent to me in less than 5 minutes! I literally when through 5 quotes within half an hour and was able to make a booking on the very same day in less than an hour! Well done-excellent site and service!
April 2, 2013
Unprompted review
Reply from South African Hotels
Dear Nothemba Rahlao
We are so glad to hear that we could assist with your last minute booking for your family. We hope you had a very happy Easter and we look forward to booking for you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Impressive response time!
You will not believe the efficiency of those people. I booked a room at City Lodge Lynnwood and within half an hour everything was done. From quotation to internet payment and invoicing. The only snag is I need a written or printed invoice from the hotel itself as I have to account to my employers. Will go past the hotel to try and get that, otherwise everything was super.
March 31, 2013
Unprompted review
Reply from South African Hotels
Dear Yvonne Jumaimah Modiakgotla
Wow, thanks so much for your fabulous review. We are so pleased to hear that we could assist with your booking and please let us know if there is anything else we can do for you.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Great service and effortless booking
After making reservations online, I was immediately emailed the status of the booking and the quotation followed shortly.
I had some inquires regarding the payment and was assisted by a friendly consultant over the phone. My invoice was emailed a short while after paying using EFT.
I arrived at the hotel today. Everything was sorted. Basically just a question of receiving my key.
Great service, no hassles. Really impressed.
March 25, 2013
Unprompted review
Reply from South African Hotels
Dear Marthinus Janse
Thank you for taking the time out to review our company. We are glad that our consultants could be of assistance to you and we hope you are enjoying your stay!
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
My booking at Hilton Hotel Windhoek
I have just recently used South African Hotels.com I am so impressed with their service and highly recommend them.Service excellent as well as rates.Keep up the good work
March 25, 2013
Unprompted review
Reply from South African Hotels
Dear Berenice Erentzen
Thank you for such a fantastic review. We are happy we could help with a good rate for the Hilton Windhoek. We hope to do more bookings for you in the near future.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
very good customer service.
Booked online and I was told my booking will be cancelled in 72 hrs if a payment is not recieved but within 48 I got a mail that it had been cancelled. I immediately called them and they reinstated my booking. It was a very pleasant interaction and now I can't wait to go on my holiday.
March 24, 2013
Unprompted review
Reply from South African Hotels
Dear Merapelo Phalaagae
Thank you for your mail. Often if a booking is made less than 3 days before the stay then we do require payment less than 72 hours after the booking is made. We are pleased we managed to sort everything out for you and we apologize for any confusion caused.
Many thanks and kind regards,
Ryan Mackie
Your ser ices makes traveling such an awesome expertirence
They managed to get me accomodation after I've called around and all Hotels were fully booked due to the Brics summit in Durban.The also arranged for airport transfers.I wii defenitely use their services again
March 24, 2013
Unprompted review
Reply from South African Hotels
Dear Mandisa Booi
Thank you for your review and we are glad we could make your booking an enjoyable experience. We hope you have a great time in Durban!
Many thanks and kind regards,
Ryan Mackie
Great, quick replies to accommodation needs!
I was very impressed with the turnaround time that it took to send the request and then receive an e-mail/ sms quotation. When a request could not be obtained within a couple of hours an sms/ e-mail was sent informing me that they were still trying to obtain contact with the particular establishment.
I must say that when looking for accommodation anywhere in South Africa I always use them as my first option.
Why change what's working for you?
March 24, 2013
Unprompted review
Reply from South African Hotels
Dear Lynne Dworetzky
We are happy to hear that you were impressed with the way we handle our bookings and we are glad you use us when looking for accommodation. We will always be here to help and just remember that we don't only deal with hotels in South Africa but also throughout Africa and on the Indian Ocean Islands!
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
very fast, proper and good service
you can simply trust this service, use in any moment and be sure to be satisfied...
March 21, 2013
Unprompted review
Reply from South African Hotels
Dear Piotr Zaitz
Thank you for taking the time to review our company. We are happy to hear you were happy with our service and we look forward to assisting again in the near future.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Extremely hassle free!
It felt good not to have to haggle with the hotel upon check-in & check-out!
March 18, 2013
Unprompted review
Reply from South African Hotels
Dear Vincent Samad Davis
Thank you for your short and sweet review. We are glad to hear that we could assist with your request and that we could provide you with efficient service.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Exceptional Customer Service!
This is the second time I have used South African Hotels for a quote and booking and the service I have received from these guys is just unbeatable. Not only for their exceptional service and follow through, but also for their prices. Well done guys, keep up the good work.
March 18, 2013
Unprompted review
Reply from South African Hotels
Dear Pieter Botha
Thank you for your review. We are happy to hear that we managed to find you an unbeatable price and coupled it with an exceptional service.
We are looking forward to working with you again.
Many thanks and kind regards,
Ryan Mackie & Team (www.south-african-hotels.com)
Very courteous & pleasant .
If going or booking a hotel in South Africa u should u website I used as they give u a wide choice,excellent information and keep u up to date with your booking by email,things made easy,that's what I say !!! Cheers & thanks.
March 17, 2013
Unprompted review
Reply from South African Hotels
Dear Douglas Tucker,
Many thanks for taking the time to review our company. We are pleased to hear that you were happy with our website and booking process.
Best regards and many thanks,
Ryan Mackie
Super service and value
March 14, 2013
Unprompted review
Reply from South African Hotels
Dear Saleha Al Bakri,
We are happy to hear that we could provide you with excellent service and great value. We hope to do more bookings for you in the future.
Best regards,
Ryan Mackie
A REAL GOOD DEAL IN HOTEL BOOKING
WILL ALWAYS DO MY BOOKING WITH YOULL AND WOULD RECOMMEND TO
ALL MY FRIENDS
March 7, 2013
Unprompted review
Reply from South African Hotels
That is fantastic to hear, Kamal Rupnarain.
We would love to be of your assistance again for future reservations. When you book again with us, please mention that you are a repeat client so that we can request an upgrade for you.
Kind regards,
Ryan Mackie
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