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We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from South African Hotels
Dear Abdullah Al,
we thank you very much for providing us with your great feedback about the service you received by using us as your accommodation provider. If we may be of your assistance again in the future, please contact us. It would be our pleasure to hear back from you.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Reply from South African Hotels
Dear Henry Le Grange,
We thank you for leaving a review about our company on Trustpilot. We are pleased to hear that you found our service helpful and efficient. It would be our pleasure to assist you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Friendly, helpful and quick....
A pleasure to know my booking was in good hands, will definitely make use of them in future.
October 9, 2013
Unprompted review
Reply from South African Hotels
Dear Rachelle De Blom,
thank you very much for taking your time to provide us with your feedback. We would be delighted to assist you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
quick, easy and efficient
it was a pleasure to book online - an easy, efficient experience
October 4, 2013
Unprompted review
Reply from South African Hotels
Dear Melani Craddock,
we are extremely pleased to hear that you found our online booking process 'quick, easy and efficient'. We are excited that we achieved to provide a user friendly and fast way for travellers to process their bookings online from our websites.
Should we be able to assist you again in the future, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
First time user. Definitely use again
This was the first time that I had used south-African-lodges.com. I found the service outstanding, with immediate and accurate replies to my e-mails with great prices. No request seemed too much trouble. I very seldom travel to South Africa, but will have no hesitation to use them agaim
October 3, 2013
Unprompted review
Reply from South African Hotels
Dear George Harland,
we appreciate your time in providing us with your kind feedback concerning the booking process. It would be our great pleasure to be of your assistance again in the future! We hope you enjoyed your stay in South Africa.
Sincerely yours,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
good service and quick response on booking. well done
I have not been in the hotels I have booked via the group. I will only give a constructive feedback once I check in on of the hotels booked by the group. Booking arrangements were easy.
October 2, 2013
Unprompted review
Reply from South African Hotels
Dear Madoda Jonas,
thank you very much for providing us with your feedback in regards to the easy booking process and good service received by us. We thank you kindly for your booking and wish you a wonderful stay.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Why check anywhere else?
The information was clear, the process was easy, the rates were lower than anywhere else. The completion was secure and safe. Why look anywhere else for hotels in South Africa?
September 28, 2013
Unprompted review
Reply from South African Hotels
Dear John Bosman,
your time for submitting your personal review on Trustpilot about our company is greatly appreciated. We are pleased to hear that the booking processed seemed easy, straight forward and secure to you. Wonderful that we were able to provide you with the lowest rates for your request. It would be our great pleasure to assist you again in the future.
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Delivers on promises
Booked through SA Hotels as they offered a better deal than City Lodge direct
I will use them again in the future
September 27, 2013
Unprompted review
Reply from South African Hotels
Dear Munro Bloch,
we would hereby like to thank you for submitting your review about our company on Trustpilot. We are delighted to have offered a better rate to you than the hotel direct. Please do not hesitate to contact us should we be able to assist you again with future travel arrangements.
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
The ability to manage fussy clients
We required a booking for the Heritage Day "long weekend" and booked only 2 weeks before which made it impossible to get the desired resort at that time. However it only took a reply to the regret email to get a booking request for another date with the same details. This was good customer service as people hate filling in online forms!
Regarding the booking and payment: all was resolved in a day by exchange of emails especially that being a Saturday.
We made additional requests and were persistent in our confirmations regarding how the kid will be accommodated and this was handled professionally. I was even surprised to receive a follow up call!
We have not stayed at the hotel yet but given the professionalism, I am confident that all will be as desired!
September 24, 2013
Unprompted review
Reply from South African Hotels
Dear Sanjeen Deosaran,
thank you very much for your detailed and positive review you submitted to Trustpilot about our company. We are pleased to hear that we met your expectations and that we were able to find suitable accommodation. Should we be able to assist you again for future travel arrangements, please do not hesitate to contact us.
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
The palace of the lost city is a very beautiful place and I really enjoyed with my wife
Sun City is a very beautiful place were i would like to take my children in December. It is a very secure place and there is alot of activies going one. My booking was professionally taken care of and had no problems but to enjoy the occasion. The staff at the Palace were so great they made me free that i was equally important. I must state however that i had time to go round the other places such as cascades and the vacation centre and the staff there were not very friendly. I assumed maybe because I was a fellow black because I could see a diference with the way they attended to whites. Otherwise my wife and I really had a great time.
September 23, 2013
Unprompted review
Reply from South African Hotels
Dear Richard Ngulube,
we appreciate your kind review provided about the booking process through our company. It is wonderful to hear that you enjoyed your stay at The Palace of the Lost City and that you are making arrangements to take your children as well in December. It is indeed a spectacular destination for a holiday!
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Efficient from start to end
I was looking for a reasonable stay at Sun City for 4 nights. I came across this site which not only offered it but handled my booking and payment efficiently and accurately from start to finish.
September 21, 2013
Unprompted review
Reply from South African Hotels
Dear Karen Bass,
thank you very much for providing us with your positive feedback about our company's services. It has been our great pleasure to assist you with finding suitable accommodation at the Sun City Resort. We would be delighted to assist you again in the future.
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Fantastic!
All my problems were speedily resolved and all my fears allayed in a minute. What more can one ask for. Just get on and do it!
September 20, 2013
Unprompted review
Reply from South African Hotels
Dear B. Nkonyane,
thank you very much for leaving such a great review for us. We are pleased to have assisted you with your travel arrangements.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
trustworthy safe and reliable
I was surprised how easy it was to book, rates were fantastic and I was well informed, with every detail. Only made payment two daysbefore book in, which was not a problem. It was easy to confirm my reservation at the hotel. When we arrived we were extremely happy nd I would recommend the site south african hotels to anyone.
Truly made 3yr anniversary spectacular.
September 17, 2013
Unprompted review
Reply from South African Hotels
Dear Sarika Ramnarain,
we appreciate you taking the time to provide us with your positive feedback. We are very excited to hear that you were pleased with the services and the rates you received from us and that your 3 year anniversary getaway was 'spectacular'.
It would be our pleasure to assist you again in the future.
Many thanks once again and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Exceptional Service - Going Above & Beyond!
South Africa Hotels has provided me with THE most exceptional service. After a rather unfortunate experience at the hotel we were staying at (due to no fault on the part of South African Hotels), South African Hotels took the matter up on our behalf and ensured that issue was dealt with efficiently and effectively.
I can recommend South Africa Hotels without hesitation as they truly went above and beyond to ensure that we were taken acre of even though there was absolutely no obligation on their part to do so – a true mark of a company that really cares about their customers and one that is willing to go the extra mile.
Thank you so much to Ryan and his team for making us feel valued and I look forward to working with South African Hotels in the future !
September 17, 2013
Unprompted review
Reply from South African Hotels
Dear Andrea Van Straten,
many thanks for providing us with your great feedback about our company. We are terribly sorry that you initially had an unpleasant stay at the resort. It was our absolute pleasure to have assisted you to experience the resort again.
Should we be able to arrange any future travel arrangements for you again, please do not hesitate to contact us.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
The consultant was extremely fast and efficient. Will book through them again
Excellent and professional
September 14, 2013
Unprompted review
Reply from South African Hotels
Dear Caroline Brits,
We are very pleased to have received your great feedback about the service you received from us. It would be our pleasure to assist you again for future travel arrangements.
Many thanks and kind regards,
Ryan Mackie & Team
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
a company that provides excellent service.
I found South African Hotels to be very knowledgeable, helpful and prompt in there replies. the prices obtained were very competitive and i saved a lot money using this service.Even though i did mess them around a bit with dates and numbers of people they were helpful all the way through
i do and will recommend people use them in the future
September 13, 2013
Unprompted review
Reply from South African Hotels
Dear Sue Matthew,
thank you so much for advising us of your personal feedback about our company. It is wonderful to hear that you enjoyed dealing with us and that you found our prices to be very competitive. It would be our absolute pleasure to assist you and your family / friends in the future again.
Many thanks and kind regards,
Ryan Mackie (Owner www.south-african-hotels.com )
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Booking your hotel using the internet is easy
I have had a first class experience using the internet to book my hotel in South Africa. I will update after I have taken my holiday.
September 12, 2013
Unprompted review
Reply from South African Hotels
Dear Raymondo,
your positive feedback in regards to a review about our company is greatly appreciated. We are excited to hear that you had a 'first class experience' booking with us. It has been our pleasure to assist you and look forward to hear from you again.
Kind regards,
Ryan Mackie (Owner www.south-african-hotels.com )
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: res@south-african-hotels.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Excellent Service!
Their prices they get are excellent and comparable to international companies of the same service
September 10, 2013
Unprompted review
Reply from South African Hotels
Dear Naziem Mahomed,
we are very grateful for your kind feedback about our company's service and low cost offerings. It would be our pleasure to assist you again in the future.
Many thanks for choosing us as your accommodation provider.
Kind regards,
Ryan Mackie (Owner www.south-african-hotels.com )
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: africa@golfing-safaris.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
extremely efficient and better rate than booking directly through the hotel
i appreciate that bookings are quoted, made and confirmed, generally, within several hours. this is the third time i have booked the GabSun in the past two years and i anticipate returning to your site for future bookings. thank you!
September 10, 2013
Unprompted review
Reply from South African Hotels
Dear Maria Hondras,
thank you very much for leaving a review about our company for us as well as for booking with us again. It has been our great pleasure. We strive to be efficient and offer the lowest available rates for hotels and lodges. Great to hear that we met your expectations. Many thanks once again for your continued support!
Sincerely yours,
Ryan Mackie
South African Tourism Company
Tel: +27 (0)21 794 9050
Mobile: +27 (0)827 823 142
Fax: +27 (0)21 794 9995
Email: africa@golfing-safaris.com
Website: http://www.south-african-hotels.com
Website: http://www.south-african-lodges.com
Facebook: https://www.facebook.com/SouthAfricanHotels
Twitter: https://twitter.com/SATourismCo
Reply from South African Hotels
Dear Justin Fish,
thank you very much for your positive feedback about our company. We are delighted to hear that our service met your expectations.
It has been our pleasure to assist you.
Sincerely yours,
Ryan Mackie & Team (www.south-african-hotels.com)
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