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See what reviewers are saying
We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cheaper price and very easy to deal with...
I was looking for a cheaper rate but with a good hotel and I have been searching until I found this site. It is so easy and so far I didn't have any problems. I already recommended to my friends...
August 31, 2013
Unprompted review
Reply from South African Hotels
Dear Maria Ong,
we appreciate that you provided us with your positive feedback about us. How wonderful to hear that you recommended our website and services to your friends already. It would be our great pleasure to assist them as well to book on the best available rate possible. Thanking you for your kindness and booking.
Many thanks and kind regards,
Ryan Mackie & Team
Reply from South African Hotels
Dear Marc Chetty,
we appreciate you informing us about the excellent service you have been provided by us during the booking process. It has been our great pleasure to assist you with your reservation and wish you a wonderful stay.
We would be delighted to assist you again in the future. Once again many thanks for having chosen us as your accommodation provided.
Many thanks and kind regards,
Ryan Mackie
speedy service
So satified .... No waiting last minute decision to. Book in .. And this was made possible
August 19, 2013
Unprompted review
Reply from South African Hotels
Dear Kubeshinee Pillay,
many thanks for your feedback sent via Trustpilot. We are delighted to hear that you found our service quick and that we were able to assist you with your booking request on a last minute basis.
It would be our pleasure to provide you with quotes and reservations again in the future.
Many thanks and kind regards,
Ryan Mackie & Team
ABOSLUTELY AWESOME!
My first experience with South African Hotels was simply fantastic. The service was fast, efficient and when I had a query was handled with a friendly and professional attitude. I will definitely make use of them again. Thank You.
August 16, 2013
Unprompted review
Reply from South African Hotels
Dear Nicoleen Joubert,
great to hear that you left such a positive review for us. Many thanks! We would be delighted to be of your assistance again in the future and thank you for your booking.
Best regards,
Ryan Mackie & Team at www.south-african-hotels.com / www.south-african-lodges.com
Reply from South African Hotels
Dear Ian Charteris,
thank you very much for taking your time to provide us with your personal feedback about the service received by us during the booking process. We are delighted to be informed by you that you were assisted efficiently and that you received the best available rate available.
Many thanks once again for your booking. Should you have any queries or require further assistance, please do not hesitate to contact us.
Kind regards,
Ryan Mackie & Team
Efficient, friendly service
I first called to request specials in the Kruger Park area and was advised by the agent to look at the website, which I did with limited success. I called back again and got through to Melissa who took my details and got back to me quickly with acceptable quotes.
August 15, 2013
Unprompted review
Reply from South African Hotels
Dear Phillip Savides,
thank you very much for taking your time to send us your valuable feedback about the service you received from us during your booking process. We are sorry to hear that the website did not provide you with the information you required. I am please that you called us back and that Melissa was able to assist you.
Sincerely yours,
Ryan Mackie (Ownner & Managing Director)
An absolute 5 star experience!
We had a wonderful time at Ivory Tree Lodge and found the facilities, activities, food and staff as perfect as one could wish for. The service and attention we received was of exceptional high standard. One thing that also stood out was the fact that all the staff appeared to be so happy to work at the Lodge and seemed to be one big happy family.
Truly a very special experience for us!
August 15, 2013
Unprompted review
Reply from South African Hotels
Dear G. Shaw,
how wonderful to hear that you truly enjoyed your stay at the five star Ivory Tree Game Lodge in the Pilanesberg National Park. We value your feedback and will pass it also on to the lodge.
Should we be able to assist you with future booking arrangements in South Africa, you are welcome to contact us.
Many thanks and kind regards,
Ryan Mackie
Difficult website for the old and infirm, but once mastered everything came up roses
I had had problems booking in the past, to the extent the MD asked me not to use the website again but to be in touch with him directly! I still did not have enough confidence yo make two separate bookings on one visit to the site so I separated mjy efforts by a day or two. That all went sxmoothly. I coulds not figure out why the one gave options of payment through an extraordinary document for the card (it had to be signed and sent back) and EFT whilst the next allowed one to fill in a form for the credit card. It all worked perfectly - my bank's sending a notification was not enough, we had to wait until the money was in the bank - talk about trust in the modern world, I bet they have been taken before. Five stars do not mean perfect, no-one is that and it is nonsense. I have found them excellent and recommend them to you when making a booking. At our age just be patient and read the instructions.
August 14, 2013
Unprompted review
Reply from South African Hotels
Dear Mr. Alan Maker,
thank you very much for taking your time to provide us with your personal feedback about us.
We pride ourselves in being human and not just a faceless website. I agree with you, the internet can be very impersonal and frustrating at times.
In terms of payments with bank transfers, we have had cases where deposit slips were falsified and funds never appeared, unfortunately these situations do happen.
However, we value our repeat clients and you are welcome to call me anytime in order for us to assist you over the phone. This way you would not have to follow the steps on the internet to get to your hotel confirmation.
If you are ever in Cape Town, please come and visit us. I would love to invite you for a cup tea with me.
Have wonderful day,
Ryan Mackie
Extremely convenient
It is so convenient to use this service. I would highly recommend it to anyone wanting to book a holiday. Very good service and response time. I was impressed
August 7, 2013
Unprompted review
Reply from South African Hotels
Dear Marius Smith,
many thanks for taking your time to write us your personal feedback about your booking experience with us. We are pleased to hear that we met up to your expectations and that you were satisfied with the service and response time you received from us.
It would be our great pleasure to be of your assistance again in the future.
Many thanks and kind regards,
Ryan Mackie
Reservations were easy -- and saved me money!
I made reservations for our stay at the Zambezi Sun hotel in Livingstone, Zambia through South African Hotels. We were planning a safari vacation to South Africa and then Victoria Falls. The reservation process through South African Hotels was easy and secure -- and they saved us money compared to making our reservations directly with the hotel online. We just got back from our trip and it was fantastic! I have since recommended using South African Hotels to my friends who are considering a similar trip, and we will absolutely use them again on our next visit to Africa.
August 4, 2013
Unprompted review
Reply from South African Hotels
Dear Richard Fullerton,
we are excited to hear your personal feedback, thank you very much for submitting it. We are pleased that you found our booking process easy and secure and that we were able to offer discounted rates to you.
Wonderful that you enjoyed your stay. It would be our pleasure to assist your friends as well with their booking requirements.
Many thanks and kind regards,
Ryan Mackie & Team
Reply from South African Hotels
Dear Kouichi Nakano,
thank you very much for providing us with your personal feedback about the service you received from us. We are excited to hear that you received quick replies.
As we strive to provide our clients with the lowest available rates, we would appreciate if you could please inform us of your quote or reservation number which will allow us to look up your booking details. Did you find lower rates online for the exact same booking request?
We are looking forward to hear back from you as we would like to look into the matter for you.
Many thanks and kind regards,
Ryan Mackie
Unbelievable website, rates & Quick!
Wow I can`t believe how fantastic this website was and I wish I had known about it sooner! I found the perfect place, Mabula Game Lodge, to take my husband Charl for our 1 year anniversary!
Unlike other sites that say there is availability only for you to be disappointed by an email hours later - this site really works. I was worried about the long weekend but it was no problem.
It gave me a good rate and the emails were prompt and clear. I really can`t believe I didn`t find South African Lodges sooner and can`t wait to try there South African Hotels site when my wallet recovers :)
July 31, 2013
Unprompted review
Reply from South African Hotels
Dear Jessica Roux,
your time for submitting your personal review in regards to our booking services is greatly appreciated. We are pleased to have exceeded your expectations and that you were happy with the booking process.
We wish you a wonderful time at the Mabula Game Lodge for your 1 year anniversary. It would be our pleasure to assist you again in the future.
Sincerely yours,
Ryan Mackie & Team
Good and reliable service
Reservation service was prompt and professional. Room at hotel was as per booking. I had an initial problem with credit card details, called the supervisor and problem was sorted out rapidly. I am using the booking service again.
July 28, 2013
Unprompted review
Reply from South African Hotels
Dear Donald Lim Fat,
it is nice to hear from you in regards to the positive feedback. We are pleased to hear that our service was prompt and professional. It would be our delight to assist you again in the future with other travel arrangements.
Many thanks and kind regards,
Ryan Mackie & Team (South-African-Hotels.com)
Reply from South African Hotels
Dear Nafeesa Mohammed,
it is with great pleasure that we hear about your positive experience about our booking system. We strive to offer the best available rates while making the reservation process convenient, easy and speedy.
We would be delighted to assist you again in the future.
Many thanks and kind regards,
Ryan Mackie & Team at South African Tourism Company
professionally handled
Was very impressed with the reliability and professional way my booking was handled and finalised.
Such a quick impressive service. Thank you
July 19, 2013
Unprompted review
Reply from South African Hotels
Dear Jade Smith,
Thank you for your great review about our company and our staff. We are very happy we could be of service and I hope that we can assist again in the near future.
Kind Regards,
Ryan Mackie (Owner)
WEBSITE APPROACABLE AND USER FRIENDLY
THE TWO PHONE CALLS I HAD TO MAKE WERE TAKEN AND ANSWERED PROFESSIONALLY.
July 19, 2013
Unprompted review
Reply from South African Hotels
Dear Halis Akinci
Thank you for taking the time to provide us with this review. We are pleased to hear that you were very happy with our service and we hope to help again in the near future.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Reply from South African Hotels
Dear Marco Cattaneo,
Thank you for your kind review. We are happy that your booking was made as per your requirements and that you were happy with the staff professionalism.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
The service i received was unbelievable, absolutely brilliant
I had to fond accommodation in CT rather urgently ( i left it too late, thinking that accommodation would be easy and cheap to find, due to out of season. ) On contacting my Holiday Club Point system, I was finding it very difficult any accommodation at all. I tried "Where to Stay", but was also unsuccessful. I was given a website "South African Tourism Company, "africa@golfing-safaris.com" and within 3 minutes, found something that suited me and my pocket. The people are absolutely amazing and i was astonished to such friendly and excellent service in this day and age. I would recommend anyone to phone and book visa this system. I rate them 120%, if that is possible.
July 8, 2013
Unprompted review
Reply from South African Hotels
Dear Colin Clark,
Thank you for taking the time to provide us with your review. We are very happy to hear that we could assist with your last-minute request. We do represent a variety of hotels in Cape Town, ensuring that we have something for every budget while we also do bookings for hotels around Southern Africa and in the Indian Ocean Islands.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
The services was very excellent and professional
I won't go any where to consult about booking ask me I was very much suprised
July 6, 2013
Unprompted review
Reply from South African Hotels
Dear Dean Setati,
Thank you for your wonderful review of our company. I am very pleased to hear that you were thrilled with our service and we hope we can be of assistance with your future bookings.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Reply from South African Hotels
Dear Alet,
Thank you for your honest review. We are very happy to hear that you were happy with our rates as we do strive to be cheaper than anyone else out there and will also beat any better rates found elsewhere. As we have real people who work personally on each booking request, our replies can be a bit slower than other online engines, but then you can rest assured that should any problems occur, there is always a person on the other end of the line to take your call!
Kind Regards,
Ryan Mackie (Owner)
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