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We booked via this company for Aquila Safari and Spa. They charged us for transport but never paid the organization we stayed at. We are currently being held hostage at Aquila for the fees this orga... See more
Try to make a booking friday late @ Entabeni. No feedback saturday. Monday early (8:15) got an e-mail to confirm my booking, asking for deposit, which was promtly paid. At 10:15 got an email stating E... See more
I wish to highlight the extremely low standard of the accommodation and service at the Radisson Blu Le Vendome in Cape Town South Africa. Attached you will find photos of the condition... See more
Company details
Information provided by various external sources
South African Hotels offers you an extensive selection of luxury hotels in South Africa
Contact info
4 Rhodes Drive, 7806, Constantia, South Africa
- +27 21 794 9050
- res@south-african-hotels.com
- www.south-african-hotels.com
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The service was very professional.
Uchizi Nyirenda was kind, funny and what I wanted I received. It’s good you have people like this.
June 27, 2013
Unprompted review
Reply from South African Hotels
Dear K Govender,
Thank you for your review and we are very pleased that you were happy with the service provided by our valued consultant; Uchizi. We hope you have a great stay and we look forward to assisting with more bookings in the future.
Kind Regards,
Ryan Mackie (Owner)
ok with disappointing ending
Upon arrival, I was told that a room with a king size bed was reserved for 2 adults and a 16-year old! Not on at all! they eventually found a room with a twin bed and a sleeper couch. as we dropped our bags in the room to change, a room wih 2 twin beds were found.
when we checked out, I had to make another payment as the payment taken from my credit card on Friday by the hotel group did not reflect. I now have to monitor my account to see when both goes through then request a refund that will take 3 - 4 days. Totally unacceptable.
June 24, 2013
Unprompted review
Reply from South African Hotels
Dear Heather,
Thank you for your review and we deeply regret reading this as we agree that what occurred at the hotel was unacceptable. We have contacted the hotel and they have ensured us that your credit card will be refunded immediately, you should also receive an email with their apologies for the mistake shortly. We do apologise for any inconvenience that was incurred and please remember that we are always available on hand 24 hours a day via phone to handle any queries or mishaps that may occur.
Kind Regards,
Ryan Mackie (Owner)
Lowest Price for my booking
I was browsing on different offers from the website as well as travel tours agents, this is the site where i got my lowest booking price for my stay in Pilanesberg. Fast and accurate. Thumbs up!
June 22, 2013
Unprompted review
Reply from South African Hotels
Good day,
Thank you for your short and sweet review of our company. We are happy to hear that we could deliver on your booking while meeting our promises of being fast, efficient and providing the best rate around!
Please do not hesitate to contact us for all your booking needs in Southern Africa.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
excellent service on all aspects
My wife and I would like to commend Melissa de Jager on a job well done on our recent accommodation booking! Not only is she extremely efficient and friendly, but such attention to detail - with even our smallest requests carefully adhered to when compiling the list of establishments for our special celebratory holiday. We will unreservedly recommend her and the team to anyone who wish to have an extraordinary holiday booking experience!
June 18, 2013
Unprompted review
Reply from South African Hotels
Dear Shaun Leukes,
Thank you taking the time to provide us with this fabulous review of our company and in particular our consultant Melissa. We are very happy to hear that she could assist with your requests and that you would recommend her without hesitation. We wish you a fabulous stay at what has to be one of our favourite properties!
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Sensitive to the international traveler!
They were very responsive to my questions and needs. Very understanding when my credit card company froze my card! Looking forward to meeting them in person.
June 17, 2013
Unprompted review
Reply from South African Hotels
Dear John Ranaudo
Thank you for your review and we are happy to hear that we could assist with your requests. We hope you enjoy your time in South Africa and we look forward to working with you again.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Good, but . . . .
For booking online, it was good. But I had rather talk with someone and make reservations over the phone.
June 14, 2013
Unprompted review
Reply from South African Hotels
Dear Jim Gordon
Thank you for making a booking with us and for taking the time to give us your review. Although we operate as an online booking agent, the thing that makes us unique is that we do have agents on the ground on South Africa that can take your call and assist with any questions you may have. For your future bookings please feel free to give us a call on +27 21 794 9050 and we will gladly assist in this way.
Kind Regards,
Ryan Mackie (Owner)
outstanding service
your respons was prompt and willingness to assist me.thank you for your patience when i was desperate. High five!!
June 13, 2013
Unprompted review
Reply from South African Hotels
Dear Lettie Sikhondze,
Thank you for your review of south-african-hotels.com. We are happy to hear that we could find you suitable accommodation over a busy period and that our service was above your expectations.
We look forward to assisting again in the near future.
Kind Regards,
Ryan Mackie (Owner)
inconvenienced
Booking through South African Hotels was quick and easy but the hotel got it all wrong, four rooms for four different people under one name - what a mess!!
June 12, 2013
Unprompted review
Reply from South African Hotels
Dear Bongie Hlabangana,
Thank you for your honest review. We are disappointed to hear that there was some confusion at the hotel and we deeply apologize for the inconvenience caused by this.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Friendly and informative help from Uchizi - 5 stars for him
Request for a quote was done promptly, rates were very competitive, therefore I chose South African Hotels and will use them for all future bookings and recommend to Australians visiting South Africa. It was great to have a telephone number on the quote to call and ask questions. One suggestion though an on-line paying system,example, paypal or vero secure payment options, instead of sending credit card details via fax or email.
June 12, 2013
Unprompted review
Reply from South African Hotels
Dear Lorinda Vorster,
Thank you for your great review of the company and your service received from Uchizi. We are very happy to hear that we could deliver not only on the service but also on the rate and that you would recommend us to others. We do aim to be more than just your online system with actual humans on hand to answer the inevitable questions that come with travel.
We are definitively looking into a PayPal system and hopefully we will be able to implement this very soon.
Many Thanks and Kind Regards,
Ryan Mackie, Uchizi Nyirenda & the team www.south-african-hotels.com
Value for money!
Very nice Hotel and perfectly located just opposite of shops and a number of excellent Restaurants.
June 7, 2013
Unprompted review
Reply from South African Hotels
Dear Beat Friedli,
Thank you for your booking at the City Lodge Lynwood. We are happy to hear that you were happy with the hotel and the competitive rate that we could provide.
Kind Regards,
Ryan Mackie & the team www.south-african-hotels.com
Best way to go
i was happy I booked through you. Cheaper and convenient will use you again.
June 6, 2013
Unprompted review
Reply from South African Hotels
Dear Peter Matinga,
Thank you so much for your review. We are pleased to hear that you were happy with our booking service and we look forward to hearing from you again sometime soon.
Kind Regards,
Ryan Mackie & team www.south-african-hotels.com
Reply from South African Hotels
Dear Briggie Reinecke,
Thank you for taking the time to publish this review. We do aim to be cheaper than our competitors and even the hotels themselves and we are achieving this as can be seen here - http://www.south-african-hotels.com/blog/2013/06/cheap-hotel-accommodation.html
We hope to book for you again soon!
Sincerely yours,
Ryan Mackie (Owner www.south-african-hotels.com)
Fabulour service
Keep up the efficient service , it was great to get an instant update of each payment I have made and your friendly consultants made my booking very easy .
Thank you very much!
Yours trully
Gladys Nkuna
June 4, 2013
Unprompted review
Reply from South African Hotels
Dear Gladys Nkuna,
In today's day and age fabulous service is so hard to find, but we are happy to hear that you found it at south-african-hotels.com. I am pleased to hear that you were happy with the efficiency and friendliness of my consultants.
We look forward to hearing from you again sometime soon.
Sincerely yours,
Ryan Mackie (Owner www.south-african-hotels.com)
Really helpful and very quick response time
Very easy and helpful web site. Would definitely recommend.
June 3, 2013
Unprompted review
Reply from South African Hotels
Dear Dion Hart,
Thank you so much for your five star review of south-african-hotels.com. We are so glad to hear that you were pleased with our service and online booking system.
We look forward to hearing from you again sometime soon.
Sincerely yours,
Ryan Mackie & team www.south-african-hotels.com
very good!
My booking was placed on hold & then reintated with no issues or monies lost. My booking was held for over a month.
June 2, 2013
Unprompted review
Reply from South African Hotels
Dear Ian McLauchlan,
Thank you for your great review. We are happy to hear that we could assist with your booking and that you were happy with the service received.
We look forward to doing more bookings for you in the future.
Kind regards,
Ryan Mackie (Owner of www.south-african-hotels.com)
Reply from South African Hotels
Dear Gerhard Kotze,
Thank you for your short and sweet review, we are happy we could deliver excellent service for your booking.
Many thanks and kind regards,
Ryan Mackie and the team at www.south-african-hotels.com
Booking was fine; hotel was so-so.
The booking went smoothly and the reservation was fine. The hotel is lovely. Staff is a little dicey. We found the breakfast buffet a bit confusing, and apparently asked the wrong person for eggs. The waitress got a bit hostile. Then, on checkout, we waited and waited for our luggage to be brought to the front. I returned to reception and asked, again, for the bags. Finally, after 20 minutes, my husband went to the front desk and asked for the key back so he could get the luggage himself. The manager handed him the key, thought better of it, and immediately rang for someone to get the bags. They finally came five or ten minutes later.
May 30, 2013
Unprompted review
Reply from South African Hotels
Dear Michelle Trachsel,
Thank you taking the time to give us your review. We are happy to hear that you were happy with the service received from our company with regards to your booking however we are disappointed to hear that the hotel was lacking in its service. We will inform the hotel of this so that they can ensure it doesn't happen again.
Many thanks and kind regards,
Ryan Mackie (Owner of www.south-african-hotels.com)
BRILLIANT SERVICE !!!
I contacted South African Hotels 6 hours on the same day in which I checked in and they sorted me out very fast and with absolute ease. They got everything right from the quote / payment to the correct room selection and check-in with no effort at all. I am very impressed and will be using South African Hotels in the future again. No hassle no fuss just brilliant service.
May 23, 2013
Unprompted review
Reply from South African Hotels
Dear Jan Joubert,
Thank you for your great review and we are happy to hear that we could assist with your last-minute booking request. I am glad that my staff could offer quick, personalized service that met your expectations and we look forward to hearing from you again soon!
Wishing you all the very best,
Ryan Mackie (Owner of www.south-african-hotels.com)
Excelllent
Everything you need is there, professional, fast, adequete and clear information is what you get on their website or page.
May 20, 2013
Unprompted review
Reply from South African Hotels
Dear Nancy Gamede,
Thank you for taking time to review our company. We are happy to hear that you found our newly-revamped website easy to use.
Many thanks for doing your booking through us and we hope to be of service in the near future.
Kind Regards,
Ryan Mackie & Team at www.south-african-hotels.com
Very efficient and friendly service
A great price, and very quick responses to e-mails. My booking was done at the last minute, so this was very important.
May 18, 2013
Unprompted review
Reply from South African Hotels
Dear Mark Goodwin,
Thank you for your review. I am happy to hear that you were happy with the level of efficiency and service provided by my staff. We are also glad that we could assist with your last minute booking at a great rate, please do not hesitate to contact us for your future bookings.
Kind Regards,
Ryan Mackie (Owner of www.south-african-hotels.com)
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