Spec-Care Ltd Reviews 

358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service for its efficiency, speed, and excellent communication throughout the repair process. Many reviewers highlight the high quality of repairs, often restoring items that other opticians deemed irreparable to a like-new condition. People also appreciate the professional and knowledgeable staff, who provide reassuring service and ensure jobs are done to the highest standard. Furthermore, consumers find the pricing to be very reasonable and good value, often saving them significant costs compared to replacing their expensive glasses.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its efficiency, speed, and overall... See more

Quality

Users describe positive interactions with quality, often highlighting that repairs are done to a very high... See more

Product

Reviewers mention positive feedback about product, highlighting that many previously irreparable glasses were... See more

Price

Clients share positive opinions on price, with many reviewers finding the services to be very reasonable and... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, speed, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

358 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(358)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service

I had damaged a pair of Face A Face glasses in 2026, I took them to the official retailer who sent them to the manufacturer in Paris who said they couldn't be repaired, another glass repair service said the same thing.
I contacted Spec Care to see if they could be repaired, and they did a fantastic job, I received my glasses as good as new within a week.
Really great communications and an efficient service, I couldn't recommend this company more highly, thank you for giving my glasses a new lease of life!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

A sentimental pair of specs which were broken many years ago and which everyone said were not repairable, were brought back to life, new lenses were fitted and all for a quarter of the cost of what my optician was asking.
Quick service and pleasant people at the other end of the line.
100% satisfaction.

March 25, 2026
Rated 1 out of 5 stars

Good Job

Service was done in an efficient and timely manner late delivery was my delivery company.
Thanks

April 1, 2026
Spec-Care Ltd logo

Reply from Spec-Care Ltd

Hello Spencer. The spectacles were shipped on Tuesday 24th March by Special delivery. Royal mail attempted delivery on Wednesday 25th and Thursday 26th, without answer. The delivery is currently at your local RM office awaiting collection or redelivery. We are emailing you the tracking ID for you to arrange suitable re-delivery. Thank you for your custom, we hope this fully answers your review question.

Rated 5 out of 5 stars

New life for broken specs.

Spec-Care repaired and returned a pair of glasses with lenses originally costing over £300 in a week for a very reasonable charge. Without this service the glasses would have been useless. Highly recommended.

March 10, 2026

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