Spec-Care Ltd Reviews 340

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed, precision, and professionalism of the staff. Many express satisfaction with the high quality of repairs, often noting that their glasses were returned looking like new, even when other opticians deemed them irreparable. The pricing is frequently mentioned as reasonable and offering good value. Reviewers appreciate the efficient communication and the quick turnaround times for repairs. People are particularly impressed with the company's ability to fix complex issues and restore sentimental or expensive frames, saving them the cost of new purchases.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Product

People report positive experiences with product, often praising the ability to repair seemingly irreparable... See more

Quality

Consumers find quality to be positive, with many praising the high standard of repairs. Reviewers often... See more

Price

Users describe positive interactions with price, consistently finding it reasonable and offering great value.... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more

Rated 5 out of 5 stars

A sentimental pair of specs which were broken many years ago and which everyone said were not repairable, were brought back to life, new lenses were fitted and all for a quarter of the cost of what... See more

Rated 5 out of 5 stars

I was told by my regular optician that my glasses couldn’t be repaired, then I found Spec-Care. They restored my handmade Dita glasses perfectly! The service was excellent, reasonably priced, and the... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Service

I had damaged a pair of Face A Face glasses in 2026, I took them to the official retailer who sent them to the manufacturer in Paris who said they couldn't be repaired, another glass repair service said the same thing.
I contacted Spec Care to see if they could be repaired, and they did a fantastic job, I received my glasses as good as new within a week.
Really great communications and an efficient service, I couldn't recommend this company more highly, thank you for giving my glasses a new lease of life!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

A sentimental pair of specs which were broken many years ago and which everyone said were not repairable, were brought back to life, new lenses were fitted and all for a quarter of the cost of what my optician was asking.
Quick service and pleasant people at the other end of the line.
100% satisfaction.

March 25, 2026
Rated 1 out of 5 stars

Good Job

Service was done in an efficient and timely manner late delivery was my delivery company.
Thanks

April 1, 2026
Spec-Care Ltd logo

Reply from Spec-Care Ltd

Hello Spencer. The spectacles were shipped on Tuesday 24th March by Special delivery. Royal mail attempted delivery on Wednesday 25th and Thursday 26th, without answer. The delivery is currently at your local RM office awaiting collection or redelivery. We are emailing you the tracking ID for you to arrange suitable re-delivery. Thank you for your custom, we hope this fully answers your review question.

Rated 5 out of 5 stars

New life for broken specs.

Spec-Care repaired and returned a pair of glasses with lenses originally costing over £300 in a week for a very reasonable charge. Without this service the glasses would have been useless. Highly recommended.

March 10, 2026

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