Spec-Care Ltd Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality of repairs, noting that many items previously deemed 'unfixable' were restored to excellent condition. The service is consistently highlighted for its speed, efficiency, and excellent communication, often returning repaired items within days. Many people appreciate the reasonable pricing and great value, finding the cost significantly less than anticipated or quoted elsewhere. The helpful and knowledgeable staff also contribute to an overall positive experience, leading to strong recommendations for future use.

What people talk about most

Service

People report positive experiences with service, consistently praising its efficiency, speed, and quality.... See more

Quality

Consumers are highly satisfied with the quality of service, often describing repairs as quick, simple, and... See more

Product

Users describe positive interactions with product, often highlighting the ability to repair seemingly... See more

Price

Customers had positive experiences with price, often noting that services were provided at a good or fair... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, speed, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(359)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

A great service

A great service. Posted via Royal Mail on Monday and back with me on Friday. Did exactly what it said on the tin - my frame was repaired and a full clean carried out. Thanks!

February 6, 2026
Rated 3 out of 5 stars

Titanium frame repair - Blackfin

Repair was functional with a reasonable weld. Used the gold service that incudes frame cleaning, reconditioning etc. The frames were returned with the carbon from the welding still present, not cleaned and the weld still bare with no finish applied. The turnaround was very good.

January 20, 2026
Rated 5 out of 5 stars

went above and beyond

went above and beyond in repairing my frames. arm was completely snapped off, tried contacting a couple glasses repair stores near me and all said it was unfeasible. Spec care carefully assessed my glasses condition, and offered to repair my glasses, however it would be using off the shelf parts as the parts for my frames weren't available, so although the glasses could be repaired they may come back to me looking different. I agreed, repair and shipment was swift, and the glasses came back looking exactly as they did brand new, incredible! amazing company, highly recommend !

December 31, 2025
Rated 5 out of 5 stars

Straightforward repair process

The system for organising the repair was very easy to navigate and there was very quick and clear communications. The whole process was very straightforward and the repair made was very good.

December 8, 2025

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