Spec-Care Ltd Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality of repairs, noting that many items previously deemed 'unfixable' were restored to excellent condition. The service is consistently highlighted for its speed, efficiency, and excellent communication, often returning repaired items within days. Many people appreciate the reasonable pricing and great value, finding the cost significantly less than anticipated or quoted elsewhere. The helpful and knowledgeable staff also contribute to an overall positive experience, leading to strong recommendations for future use.

What people talk about most

Service

People report positive experiences with service, consistently praising its efficiency, speed, and quality.... See more

Quality

Consumers are highly satisfied with the quality of service, often describing repairs as quick, simple, and... See more

Product

Users describe positive interactions with product, often highlighting the ability to repair seemingly... See more

Price

Customers had positive experiences with price, often noting that services were provided at a good or fair... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, speed, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(359)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can repair glasses frames

I had been told bu an opthalmologist that it wasn't possible to repair frames that had separated from the lens rim. You did it with laser welding that's invisible, at a third of the cost off buying a new frame then chamfering and resetting the lens

September 16, 2025
Rated 5 out of 5 stars

I’m absolutely delighted with Spec…

I’m absolutely delighted with Spec Care. A number of other companies said, the expensive sun glasses were beyond repair. Spec Care , not only repaired the glasses to a high standard, they were returned SO quickly. Great service from start to finish.

September 3, 2025
Rated 5 out of 5 stars

Fantastic Service.

Fantastic Service.
From initial request, to a picture of the problem with my titanium specs, quotation, repair and return.
It all went exactly to plan and my specs are once again restored to usefulness.
Many Thanks

September 12, 2025
Rated 5 out of 5 stars

Great Service

I managed to snap the arm of my specs and spec-care managed to restore it at a very reasonable price!

September 9, 2025
Rated 5 out of 5 stars

Contacted spec care what a professional …

Contacted spec care what a professional service from start to finish sent photos and within a day I was given a quote which I accepted,I sent the glasses and they came back good as new very satisfied with the service.

September 10, 2025
Rated 5 out of 5 stars

As an independent optician

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more complex “impossible” fixes. Even lid ptosis props fitted — all carried out with speed, precision, and consistency. Rob is approachable, knowledgeable, and always ensures the job is done to the highest standard. For any practice needing a reliable spectacle repair partner, SpecCare are first-class. Been using for over 4 years now

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Very prompt email response to my query.
Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary.
Very helpful and easy service to use from start to finish to payment through Paypal.
Sent glasses on the Saturday, received back the following Saturday through special delivery which was included in the cost, fully repaired, would never know they had been broken, it was the leg at the hinge, silver service repair.
Highly professional company.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Spectacle repair

Prompt and professional service.

Straight forward process all done via email.

Glasses fixed and back with me within a few days of delivery to SPec-Care Ltd. Repair conducted to a good quality.

August 14, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was clear and helpful. Repairs were carried out quickly, glasses were returned swiftly after payment of invoice and the results were virtually seamless. It was really hard to see that there had ever been any damage.

August 20, 2025

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