Spec-Care Ltd Reviews 

359
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality of repairs, noting that many items previously deemed 'unfixable' were restored to excellent condition. The service is consistently highlighted for its speed, efficiency, and excellent communication, often returning repaired items within days. Many people appreciate the reasonable pricing and great value, finding the cost significantly less than anticipated or quoted elsewhere. The helpful and knowledgeable staff also contribute to an overall positive experience, leading to strong recommendations for future use.

What people talk about most

Service

People report positive experiences with service, consistently praising its efficiency, speed, and quality.... See more

Quality

Consumers are highly satisfied with the quality of service, often describing repairs as quick, simple, and... See more

Product

Users describe positive interactions with product, often highlighting the ability to repair seemingly... See more

Price

Customers had positive experiences with price, often noting that services were provided at a good or fair... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, speed, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(359)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rob was a great help over the phone and…

Rob was a great help over the phone and via email. The Lundie loop has been a great success to help my Father’s sight after his stroke. His glasses were fitted with the loop within a couple of days and posted back. Many thanks to all for your help and excellent service. Claire Ellis

June 5, 2025
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Customer service, pricing, service/repair, delivery were all exceptional.
Using this service we were quickly able to cost affectively and quickly save money because we did not need to purchase new glasses, thank you soooo much

June 6, 2025
Rated 5 out of 5 stars

I was told by my regular optician that…

I was told by my regular optician that my glasses couldn’t be repaired, then I found Spec-Care. They restored my handmade Dita glasses perfectly! The service was excellent, reasonably priced, and the return packaging was great. I’ll definitely be recommending them and will be using them again for another repair. Thank you 🙏

May 20, 2025
Rated 5 out of 5 stars

Fantastic service…

Thank you Spec-care fantastic service from start to finish. Not even Specsavers would touch my broken glasses (even though I bought them less than 8 months previously).
HIGHLY RECOMMENDED.

April 4, 2025
Rated 5 out of 5 stars

Brilliant service!

Really great service from Spec-Care. My glasses were broken beyond repair but they quickly and efficiently found a replacement frame instead. I am delighted with the result and the company were very nice to deal with. Highly recommend.

May 14, 2025
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. A repeat of my experience of a few years ago when Spec- Care was recommended. Repair was done quickly, payment easy, communication by email reassuring, and kept informed of dispatch through DHL and tracking. Have already informed others of this brilliant service.

May 20, 2025
Rated 5 out of 5 stars

Absolutely delighted with the repair on…

Absolutely delighted with the repair on my spectacles. I tried everywhere locally and it was too much of a specialist job. Spec care received my glasses mended them in one day and sent them straight back. I’m so impressed with the service I chose gold service and it was well worth the money.

May 6, 2025
Rated 5 out of 5 stars

Just brilliant !!!!!

Just brilliant !!!!!! 🤩

Excellent replacement hinge on my much loved Vaurnet ski sun glasses. Thank you all for such a great service !! Well done !!

May 7, 2025
Rated 5 out of 5 stars

A very reliable business

Swift response to queries, great value for money, quick service and posting and the reconditioning craftmanship for both polishing and fixing the broken hinge is as good as one can hope. Thank you or your help. It's the second time I'm using Spec-Care service over the years and I'm sure it won't be the last. Overall, a very reliable service

April 6, 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Having sent the glasses back and forth for various reasons due to the glasses not taking the ptosis prop. The guys at spec care didn’t hesitate to help and rectify the issues. I PERSONALLY HIGHLY RECOMMEND.

April 9, 2025
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, sent 4 pairs for repair, they updated the request as I'd picked gold and it wasn't deemed necessary, all 4 set of glasses look brand new. And they were incredibly fast.

April 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look