As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more
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Review summary
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I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more
Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more
Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more
Company details
Written by the company
We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.
Contact info
Unit 8 Kingfisher Court, Pinhoe, EX4 8JN, Exeter, United Kingdom
- 01392460806
- info@speccareservices.co.uk
- www.speccareservices.co.uk
4.9
Excellent
359 reviews
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Replied to 100% of negative reviews
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Repairing unrepairable glasses.
Sent in pics of broken glasses, immediately received quote back confirming Gold Service would cover repairs. Sent glasses on the Monday had them back on the Friday, same week, delivered by DHL and insured - peace of mind.
Very pleased with the repair and reconditioning of the glasses - haven't stopped wearing them since getting them back. My local opticians said glasses hinges were unrepairable. Spec-Care worked their magic resulting in my £400 prescription glasses being brought back to "like new" in terms of fit and function. Highly recommended.
March 26, 2025
Excellent customer service
Excellent customer service, very professional, very responsive to follow up questions, quick turnaround and exceptional quality for the work carried out.
March 28, 2025
Excellent service
Extremely pleased with the service I received. I filled in the enquiry form, completed it and sent it back. Received a quote very quickly, price was reasonable so sent off my glasses. Within two days I received my glasses back, mended. Fast efficient service. Job well done. Would highly recommend.
March 25, 2025
Overall very good
Overall very good - I did have one small problem but it was fixed free of charge although I did have to pay for postage.
Added 03/04/25 - However I have today received a refund for postage so great service and 5 stars
April 2, 2025
Amazing communication & great service
Amazing communication and great service,
i sent my cartier glasses from outside the UK.
Great experience. service was done on time. emails responded on time. trusted service provider.
February 16, 2025
Unprompted review
Excellent Service
Excellent Service, quick response from emailed detail of repair required to glasses. Repair only took a few days, saved me a fortune not having to get new glasses. Would definitely recommend.
March 21, 2025
A brilliant service
A brilliant service.
I managed to break my glasses snapping the left handle. I first noticed just how highly rated Spec-Care are on Trust Pilot so I decided to try the service.
Speedy customer service response requested details on the problem then advised on the cost of repair,
The repair was excellent and the tracking service as I awaited their return was comforting.
I could not be happier to recommend Spec-Care.
March 18, 2025
Great service
Thank you, a great service, my favourite glasses mended and returned for a good price, really pleased with your service and will be telling all my friends.
March 6, 2025
The original manufacturer of my…
The original manufacturer of my sunglasses could not repair the broken nose bridge and were very unhelpful. I sent them off to be repaired and they came back looking excellent a week later.
March 11, 2025
A life saver for my broken specs
Excellent. I was very impressed with the whole experience from start to finish. Very efficient service. I would highly recommend Spec-Care and would definitely use again.
March 5, 2025
Service Above and Beyond
Initial repair was poor, with the glasses arriving back to me more broken than when they left. BUT upon being contacted the company were extremely apologetic and asked me to send them back again. The second repair was then carried out by senior personnel and the glasses returned fully operational. My payment for repair was also refunded in full, so all it actually cost me was the price of sending by special delivery (twice). I held off on review until the situation was resolved and would now recommend the company for glasses repair
March 8, 2025
Don't despair! Favourite Glasses Can & Will Be Fixed!
Had a pair of Twiggy Aurora glasses from Specsavers which the arm broke off. Glass frame now obsolete & Specsavers said couldn't be repaired even though the lenses were super digital they were not compatible with any other frame. I googled & found this company. Sent photos & received an invoice for work to be undertaken - Gold service. Sent glasses by registered on a Thursday & got back the following Tuesday by DHL which could be tracked. Really pleased with quickness & quality of work. Will be using again for my other glasses. So pleased that I have recommended to my friends & work colleagues.
February 20, 2025
Excellent service from start to finish
Excellent service from start to finish. I went to several repairers who all said my glasses could not be repaired. Spec care fixed it like new for a great price within a day!!
February 25, 2025
Excellent service both in terms of the…
Excellent service both in terms of the quality of the repair and the speed of postage. My frames were very expensive so I gave some thought concerning repair versus replacement. I am very pleased that I chose the former. They look as new!
February 4, 2025
Excellent repair & customer service
January 30, 2025
Very efficient service and streamlined…
Very efficient service and streamlined process. Glasses fixed, refurbished & returned quickly.
January 30, 2025
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