Spec-Care Ltd Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality of repairs, noting that many items previously deemed 'unfixable' were restored to excellent condition. The service is consistently highlighted for its speed, efficiency, and excellent communication, often returning repaired items within days. Many people appreciate the reasonable pricing and great value, finding the cost significantly less than anticipated or quoted elsewhere. The helpful and knowledgeable staff also contribute to an overall positive experience, leading to strong recommendations for future use.

What people talk about most

Service

People report positive experiences with service, consistently praising its efficiency, speed, and quality.... See more

Quality

Consumers are highly satisfied with the quality of service, often describing repairs as quick, simple, and... See more

Product

Users describe positive interactions with product, often highlighting the ability to repair seemingly... See more

Price

Customers had positive experiences with price, often noting that services were provided at a good or fair... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, speed, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(359)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Brilliant customer service! My questions were answered fast and effectively, a very decent price for the job and the job was done to perfection. Couldn't be happier!

November 25, 2024
Rated 5 out of 5 stars

Exceptional service

I enjoyed prompt and efficient service plus good advice on an alternative solution to my Porsche frame proving uneconomical to repair.
Thank you!
I look forward to doing business with you again.

November 26, 2024
Rated 5 out of 5 stars

Would 100% recommend to family & friends

It was so quick & easy - from posting my glasses off they were back fixed within 5 days. I had very expensive Gucci prescription varifocal glasses had nearly paid £500 for them & then just over a year later the arm fell off. Told at Optcians mothing they could do to fix them. Posted them to Spec-Care & they are now fixed & as good as new. Would 100% recommend to family & friends.

October 29, 2024
Rated 5 out of 5 stars

Amazing service

Amazing service. I'm so pleased that I didn't have to fork out a fortune to get my glasses looking like new. Thankyou!

October 1, 2024
Rated 5 out of 5 stars

What a great service and value.

What a great service.

I broke the arm on my ancient sports prescription sunglasses which I've had for nearly 30 years.

I came across spec-care by chance and as I was going to Cornwall on holiday, I dropped them off at Exeter on the way.

I spoke to Rob who showed me the arms they would use to replace the broken ones and discussed how they would use the old arms to make sure the bend was in the right place.

I've now received my sunglasses back and what a brilliant job. I'm more than happy. This has literally saved me £100s on a new pair.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Helpful response on enquiry. Clear and easy to use website.
Chose Gold standard for my repair and was not disappointed. Good workmanship on the repair and specs cleaned nicely.
Item delivered by courier one week later.
Very happy with service provided. Would recommend.

September 27, 2024

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