Specsavers Reviews 

11,837
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, patient, and knowledgeable, providing excellent guidance and care. Many people highlight the quick and professional service, noting the welcoming user experience and exceptional customer support. Reviewers are also satisfied with the good selection and quality of products, finding value for money. However, some people encountered problems with the accuracy and quality of the products received. Additionally, a few other people also felt that there were organizational challenges, including long wait times and inconsistent communication regarding order status or reports.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professional and... See more

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with their glasses and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and comfort of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied

Rated 5 out of 5 stars

I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more

Company replied

Rated 5 out of 5 stars

Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,837)

3,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Epping Specsavers is like attending a…

Epping Specsavers is like attending a public hospital emergency department. Crowded and impersonal. Inaccurate prescription meant a lot of time wasted. I will never visit a specsavers again. They are more interested in profit than quality customer care.

July 3, 2026
Specsavers logo

Reply from Specsavers

Hi VK, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/feedback/.

When you submit feedback this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.

Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Professional service

The whole appointment only took less than 10 minutes which was appreciated because I was in a break. The staff were very efficient, friendly and professional.

July 23, 2026
Unprompted review
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Reply from Specsavers

Thank you Jennie!

Rated 4 out of 5 stars

Waiting times still need addressing!

July 4, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Gary, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 3 out of 5 stars

It was fine the problem I had with the…

It was fine the problem I had with the delivery

July 4, 2026
Specsavers logo

Reply from Specsavers

Hi Stacey, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Staff are very efficient as you walk…

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make good & right choices that suits our budget and style.

July 14, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Sainimili! We appreciate the great review.

Rated 5 out of 5 stars

Special savers warrawong are an amazing…

Special savers warrawong are an amazing team. Especially if you have a little person you want to be included in there own decision.They go above and beyond. Could not recommend them enough.

July 23, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Kylie! We appreciate your kind words.

Rated 5 out of 5 stars

Jacob is so good with teenagers

Jacob is so good with teenagers. He explained situations like, might not get a headache straight away, a little hard to focus after a few hours etc. This is accurate with my daughter. Now she wears her glasses when she doesn't have her contacts in. Thank you Jacob!

July 3, 2026
Specsavers logo

Reply from Specsavers

Thank you for the great review, Leslie! We are so glad our team could help your family out.

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