Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more
Company replied
I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more
Company replied
Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more
Company replied
Company details
- Optician
- Contact Lenses Supplier
- Glasses Store
- Hearing Aid Repair Service
- Hearing Aid Store
- Sunglasses Store
Information provided by various external sources
Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.
Contact info
United Kingdom
- www.specsavers.com.au
4.6
Excellent
12K reviews
Asks customers to review
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Generaly happy with the service
Generaly happy with the service. The hearing test was a hit and miss as it was done in room with a noisy ceiling vent. Also I do not recall having the distance behind my ears measured so that the spectacle arms fit comfortably. I will have to visit again for an adjustment as it hurts after a while at the point of contact behind my ears.
July 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and helpful team members
July 23, 2026
Unprompted review
Reply from Specsavers
Thank you for the kind words, Margaret!
Great Service in Response to Issue
My lenses were stuck in the same location for 2 weeks (ie lost in transit), according to AusPost tracking. I called and the customer service person oragnised replacements to be sent immediately, which was super helpful and easy
July 2, 2026
Reply from Specsavers
Thank you for the kind words, Rebecca!
On-time, friendly and affordable
Friendly staff, wide variety of frames at affordable prices.
July 22, 2026
Unprompted review
Reply from Specsavers
Thank you, Deborah!
Go to Laubman and Pank instead
Had to update my review after getting my glasses from Belmont Forum Specsavers. When paying for them I was promised a hard case, the lady said she would put a note on my file so I would get the hard case. After paying a substantial amount of money, prescription bifocals are not cheap, I was very disappointed when I got my glasses. My husband picked them up, I was given a flimsy cardboard case. I told my husband about the hard case that I was promised. He went back as I was at work, he explained about the hard case. They swapped the flimsy cardboard case for a square flimsy cardboard case. It was rubbish. You pay a lot for these glasses and a case that would protect them in your work or school bag is necessary. My daughter went to Laubman and Pank and I paid a lot less for her glasses and got a lovely sturdy hard case. So I recommend going to Laubman and Pank, cheaper and cases are better quality
July 15, 2026
Unprompted review
Reply from Specsavers
Hi Ellie, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.
Kind regards, The Specsavers Team
Very good service and quality of the…
Very good service and quality of the glasses.
July 22, 2026
Unprompted review
Reply from Specsavers
Thank you, Larisa!
Reply from Specsavers
Thank you, Michael!
Not happy with the final glasses I have…
Not happy with the final glasses I have received.
July 23, 2026
Unprompted review
Reply from Specsavers
Hi Michael, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.
A smooth and easy visit with no dramas
July 15, 2026
Unprompted review
Reply from Specsavers
Thank you, Vanessa!
Sonnys Eye Test
They looked after my 5 year old so well, and made sure he was comfortable throughout the whole experience.
July 16, 2026
Unprompted review
Reply from Specsavers
Thank you, Shelby!
Specsavers Kotara is a welcoming
Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been successfully treated here. Great selection of frames and guidance to help with choices. Great experience!
July 22, 2026
Unprompted review
Reply from Specsavers
Thank you, Kevin!
Professional service friendly staff…
Professional service friendly staff that great you on entering the store
July 22, 2026
Unprompted review
Reply from Specsavers
Thank you, Maie!
Always a delightful and reassuring…
Always a delightful and reassuring visit. Thank you.
July 15, 2026
Unprompted review
Reply from Specsavers
Thank you, Jeremy!
It was pretty simple to order a single…
It was pretty simple to order a single lens pair of glasses
June 30, 2026
Reply from Specsavers
Thank you, Deborah!
The staff are always friendly here
The staff are always friendly here, they make it a very smooth and pleasant experience.
July 1, 2026
Unprompted review
Reply from Specsavers
Thanks for the amazing review!
Great staff and wonderful service
Great staff and wonderful service. Thank you.
July 21, 2026
Unprompted review
Reply from Specsavers
Thanks for the amazing review!
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