So dissapointed with this company. Ordered two products off them via house of frazers. Two letterbox cheese, port and crackers set. Cheeses had leaked through box smelt awful. Sent them email 11th Dec... See more
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I got the afternoon tea as a present. It was so awful I couldn't regift. I ended up buying some prosecco and biscuits. Such a waste of money. Maybe £5 worth of gifts at a push, but I would be embarras... See more
So after a bit of a bad start due to a glitch on the website, (non human error) the website duplicated my order, instead of 2 Hampers it processed 4, with 6 deliveries. We contacted support... See more
Company replied
I had to make a rush order for a fair few partners at work and I have to say that the customer service, quality of service and, attitude was better than expected. I have to mention Hannah - a custo... See more
Company replied
Company details
Written by the company
Spicers of Hythe have been suppling luxury gifts and hampers since 1926 and use that wealth of experience to help corporates and individuals organise their gifting needs. From a single hamper to 100's, one addresses or thousands, we can support you throughout the process of purchasing the perfect gift hamper. We specialise in creating corporate gift hampers to treat your staff at Christmas, to say thanks or at any other time of year.
Contact info
Nest Road, NE10 0ES, Gateshead, United States
- 01303235600
- customerservice@spicersofhythe.com
- www.spicersofhythe.co.uk
3.1
Average
51 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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I got the afternoon tea as a present
I got the afternoon tea as a present. It was so awful I couldn't regift. I ended up buying some prosecco and biscuits. Such a waste of money. Maybe £5 worth of gifts at a push, but I would be embarrassed to send this to anyone. Absolutely rubbish.
December 24, 2025
Unprompted review
So dissapointed with this company
So dissapointed with this company. Ordered two products off them via house of frazers. Two letterbox cheese, port and crackers set. Cheeses had leaked through box smelt awful. Sent them email 11th December, so 11 days tomorrow absolutely no response. House of frazer have sent 4 emails saying trying to sort with manufacture still not sorted. Two presents down, 44.00 out of pocket and no more money to get them anything else, avoid them at all costs. Very poor customer services!!
December 21, 2025
Unprompted review
Literally a box full of rubbish
We get given one of these useless hampers every year and can't wait to regift it immediately.
The larger ones contain enough polystyrene packing peanuts to easily fill a green recycling bin, so at Christmas when bin space is at a premium you are gifted a box full of literal rubbish on day one.
If you hate someone, or want to be perceived as an unthinking idiot, get them this..
Worst gift ever.
With regard to the reply below, I don't care what the packing peanuts are made of, I'm annoyed by the quanitity of them, as I said in my review they take up an ENTIRE green wheelie bin, which at christmas is already groaning from the indulgence of the season.
I doubt Spicers of Hythe will see this adendum, but here's a thought.. why not replace the useless peanuts with something more thoughtful?
Here are some ideas for your large Xmas hamper.. Xmas table runner, 4 xmas bobble hats, Xmas oven gloves, Xmas tea towels, Xmas Totes style socks, Xmas mittens and gloves.. all cheap items, all can be used as packing , a couple of sheets of honeycomb packing paper and not only is everything protected but the box has genuine premium content and you won't keep getting negative reviews about sending people 90 litres of packing peanuts.
December 4, 2025
Unprompted review
Reply from Spicers of Hythe Ltd
Hi Steve,
Thank you for taking the time to follow up on your review.
We understand that the amount of protective material isn’t to your preference, and we appreciate you sharing your thoughts on alternative options. As mentioned previously, the packing material used in our larger hampers is Eco-Flo®, which is not polystyrene. It’s made from natural corn starch, is fully compostable, and can also be dissolved in water — so it doesn’t need to take up bin space at all.
Our larger hampers often contain glass or more fragile items, and protective packaging is essential to ensure they arrive safely. The hampers are created with specific price points in mind, so adding additional “filler” items purely for padding would increase the cost for all customers. Eco-Flo® allows us to protect items securely while avoiding unnecessary plastic waste.
If the hamper itself isn’t something you would use, many recipients choose to donate unwanted hampers to local charities, community centres or food banks, where they are genuinely appreciated. Especially at this time of year.
We’ll make sure your suggestions are passed on to our product and packaging teams as part of our ongoing review process.
Thank you again for your feedback.
Kind regards,
Markus
Customer Service Manager
Spicers of Hythe
Clients were extreamly happy
So after a bit of a bad start due to a glitch on the website, (non human error) the website duplicated my order, instead of 2 Hampers it processed 4, with 6 deliveries.
We contacted support & this was switly dealt with by Markus, whom issued us a speedy refund & took care of everything.
We had amazing feedback on the Hampers & our clients were extreamly happy with the contents & the genral classy appearance.
We will definitely be using Spicers of Hythe again.
Kind Regards
Breezetec Team
December 2, 2025
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you so much for your kind review.
We’re sorry again for the initial hiccup on the website, but we’re really pleased we could resolve everything quickly for you. It’s wonderful to hear that your clients loved their hampers and that the presentation and contents made such a strong impression.
We truly appreciate your feedback and your trust in us, and we look forward to working with you again.
Great customer service from Hannah
I had to make a rush order for a fair few partners at work and I have to say that the customer service, quality of service and, attitude was better than expected.
I have to mention Hannah - a customer service advisor that was outstanding. She put up with the fluster of a quick and large order, set up a payment that suited us and we got exactly what we wanted. Superb customer service, thank you Hannah!
December 2, 2025
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that everything went smoothly with your rush order, and even more thrilled that Hannah made such a positive impression. She’s a wonderful member of our seasonal team, and we’ll be sure to pass on your kind words — feedback like this makes us wish we could keep her year-round!
We really appreciate your feedback and are glad we could deliver exactly what you needed.
great choice of hampers (from low price…
great choice of hampers (from low price to whatever you want to spend) which we buy for our team.
We have used them for about 5 years now.
The packaging gives a wow factor, I don't think you could do it yourself for the price.
Always a friendly and knowledgeable voice at the end of the phone if you need help.
October 16, 2025
Unprompted review
Exactly what it says on the tin
Exactly what it says on the tin. Every item was the best quality of its type. Well worth every penny.
July 26, 2025
Unprompted review
Reply from Spicers of Hythe Ltd
Hello Patricia! Thank you so much for your wonderful feedback. We're delighted to hear you loved the quality and contents of your hamper. We work hard all year to deliver Hampers of Distinction, and we're thrilled that we hit the mark for you. We look forward to delighting you again soon!
Misleading Contents
Returned one of their £30 hampers to the garden centre where I bought it today for a full refund. Bought it as a special 'thank you' to neighbours who helped my elderly mother after a fall. Thought I'd best check it before I wrapped it only to discover that the box was padded out with a layer of polystyrene packing chips underneath the goodies. The contents were about a third less than they appeared.
December 16, 2024
Unprompted review
Reply from Spicers of Hythe Ltd
Hello Mick, thank you for your feedback. We’re sorry to hear you were disappointed with your hamper. To clarify, the packaging material used is EcoFlo, an environmentally friendly protective filler designed to keep the contents safe during delivery—it's not polystyrene. We understand the importance of transparency, which is why our products sold in stores include an image of the contents on the sleeve and detailed product specifications on the back, including grammage, to help customers understand exactly what’s inside. We appreciate you bringing this to our attention and will continue to look for ways to improve both our packaging and communication. If you’d like to discuss this further, please feel free to reach out.
Lovely arrangement but modest quantities of food
Purchased the Elegance Sparkling hamper as a gift and must say I am disappointed with it. There were only five biscuits in the chocolate biscuit tub. Lovely arrangement but modest quantities of food. Thought it was very overpriced for what was in the box
November 7, 2024
Unprompted review
Reply from Spicers of Hythe Ltd
Dear Kim,
Thank you for taking the time to leave your feedback regarding the Elegance Sparkling Hamper. We’re truly sorry to hear that it did not meet your expectations.
At Spicers of Hythe, we pride ourselves on delivering Hampers of Distinction, and we take customer feedback very seriously. The weights and contents of all our hampers are carefully detailed on our website and marketing materials to provide transparency. However, we understand it can still be disappointing if the quantities don’t match personal expectations.
As with many suppliers, we have been impacted by increases in manufacturing costs this year, which have naturally affected our range. Rather than raising the overall cost of the hamper, we made the decision to maintain its original price while carefully curating the contents to reflect the quality we are known for.
We are grateful for your comments and will take them on board as we continue to review and improve our offering. If there is anything further you would like to discuss, please don’t hesitate to contact our customer service team directly at customerservice@spicersofhythe.com.
Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.
Kind Regards,
Markus
Customer Service Manager
Well deserved 5" review!
I can't thank Spicers of Hythe enough for the wonderful service, care and amazing hamper.
I wanted a lovely hamper and I couldn't be more pleased with the one I had, it is beautiful, I can honestly say it will give me great pleasure when I gift this at Christmas.
The customer care is brilliant, especially Patrick, from ordering to receiving the Hamper everything went smoothly and arrived exactly as planned .
I give this company a good 5" well deserved, thank you!
November 25, 2024
Unprompted review
Reply from Spicers of Hythe Ltd
Hello Val! Thank you so much for your wonderful 5-star review. We’re thrilled to hear that your hamper brought you so much pleasure and that Patrick was able to provide brilliant customer care from start to finish. Your kind words truly mean a lot to us. We hope your gift was a big hit and look forward to delighting you again in the future!
Hamper contains tea that expires in 6 weeks
I received the afternoon tea hamper which contained a box of earl grey tea that was 6 weeks from becoming expired. I wrote to the company and they said “I am sorry to hear that you're unhappy with the shelf-life of the teas in the hamper. We actually guaranteed a minimum shelf-life of 14 days from the date of delivery so the tea bags actually exceed this.” If one is thinking of buying a hamper from them, one might want to consider this first.
May 31, 2024
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you for your feedback regarding the expiry date of the tea in our Afternoon Tea Hamper.
As a hamper business, we strive to offer our customers the best value for their money by purchasing products in bulk. While this can mean some products have shorter dates than others, they will always be within our 14 day minimum guarantee (and in most cases much longer than this).
We carefully select and source high-quality products to include in our hampers, and we guarantee a minimum shelf-life of 14 days from the date of delivery for all tea bags included. We apologise for the frustation caused by the expiry date of the specific boxes of tea that you received.
We appreciate your feedback and will take it into consideration to ensure that our customers have the best possible experience with our products. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.
Thank you for choosing our hamper, and we hope to have the opportunity to serve you again in the future.
Exceptional
I bought the Penny Post Cheese for my mum. It exceeded my expectations and she absolutely loved it. Tastes as good as it looks.
Ordering was easy. The hardest part was choosing. It was delivered within 2 days and on time.
Will definitely order from them again.
March 7, 2024
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you for your review. We're pleased to hear that your Mum loved her hamper!
WHAT CUSTOMER SERVICE
ordered 3 hampers through Amazon delivery 12/15 december . DELIVERED ON 10TH DEC 2 DUMPED ON FRONT DOOR STEP ONE OF WHICH WAS STOLEN, WILL BEFORE FAMILY CAME HOME. CONTACTED AMAZON WHO DID NOT WANT TO KNOW CONTACT SUPPLIER. WITH DIFFICULTY I CONTACTED THE COMPANY BUT NOT THE NAME ON ADVERT . WILL GET BACK TO ME 3 DAYS LATER NO CONTACT CHRISTMAS SPOILT BY POOR CUSTOMER SERVICE NEVER AGAIN
December 20, 2023
Unprompted review
Reply from Spicers of Hythe Ltd
Hello. I'm sorry to hear that this has happened. Unfortunately we weren't able to reply as we the business had closed for Christmas to give our hard working staff time to rest after a very busy season. I hope that it was since resolved via Amazon.
These are not good value for money
These are not good value for money. DO NOT BUY. They won’t allow you to return either!
December 4, 2023
Unprompted review
Reply from Spicers of Hythe Ltd
Refunds can only be issued for damages due to the hampers containing perishable goods. With regards to value for money, your order was purchased from a third party website. We do not have say on what they chose to charge for our products.
Out of date food.
Ordered 2 xmas hampers off their website,off their xmas page in fact even got a "xmas voucher code" In all fairness they came promptly only trouble is the items inside run out of date in October making them totally useless as xmas presents.Haven't got time to mess about dealing with it,needless to say its the last time we use this company.
September 27, 2023
Unprompted review
Reply from Spicers of Hythe Ltd
Hello Mark. I am not sure but it sounds like you purchased a product with a SKU code starting H22. This is our previous year's range. Our new hampers launched for Christmas 2023 start with codes H23. Please feel free to contact our Customer Service team to discuss this in more detail.
Missing item
I ordered a hamper along with an add-on cake. While the hamper was delivered, the cake did not arrive, even though the email updates sent by the company showed it was sent. It was only when I specifically asked the recipient about the cake that I learned the item was missing. I had the feeling if I hadn't asked, I would never have known. When I contacted the company, they offered either a substitute cake or a refund along with a form letter. Very lacking in personal customer service. Will not be ordering from this company again.
March 17, 2023
Unprompted review
Reply from Spicers of Hythe Ltd
Hello Pamela.
Thank you for your review.
I am sorry to hear that you had a negative experience with us. The cakes come directly from the cake supplier themselves so they don't leave our warehouse at the same time or with the same courier. If we are made aware of any issues by the supplier we would endeavour to contact our customers as soon as possible to offer an alternative solution and are always at hand to provide support should issues arise.
I apologise again that this has happened to you and hope that you would give us another chance in future. Please feel free to contact our Customer Service team if you would like to discuss this further.
Delivery was short…. Again
I have used Spicers for the last 3 years for hampers for my staff, the last 2 years running my delivery has been short and I have had to seek hampers from elsewhere. Spicers blamed the couriers and I felt fobbed off instead of being treated like a valued and repeat customer. I will be buying my hampers from elsewhere in the future.
December 21, 2022
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you for your review. I'm sorry to hear this. Sadly the courier did experience delays across the board this year caused in part by bad weather but mainly by the Royal Mail strikes causing extra parcels to be placed into their network. We are happy to look into this further if you'd like to email us at customerservice@spicersofhythe.com
Excellent service
Excellent service. Hampers arrived on date advised. haven't seen them yet as purchased for gifts but packaging look good
December 16, 2022
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you for your review. I hope that the hampers were well received!
Xmas Hampers for our Staff
We have been using Spicers of Hythe for the last few years now for our Staff's Xmas Hampers.
They have always been of a high standard. I have received only positive feedback from our staff when they have been received.
The whole system is easy, the ordering, paying, delivery, I have yet to have issues with any of the ordering process.
The friendly staff are always on hand if I get stuck and to remind me when to provide the delivery addresses.
I cannot recommend this Company enough.
December 16, 2022
Unprompted review
Reply from Spicers of Hythe Ltd
Hello. Thank you for your feedback. We are so pleased to hear that you're order has been delivered without a hitch. From everyone at Spicers of Hythe, we wish you a Merry Christmas and all the best for 2023!
Great Order processing and delivery
December 12, 2022
Unprompted review
Reply from Spicers of Hythe Ltd
Thank you for your review. We are pleased to hear that you had a smooth ordering experience. We hope that the order was well received.
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