Split The Bills Reviews 

3,661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and clear communication, making interactions pleasant and productive. Many highlight the exceptional customer service, quick response times, and reliable, easy service, particularly for students managing bills, with straightforward setup. However, some customers also noted significant issues with bill payments, receiving letters for outstanding amounts from suppliers. These reviewers reported instances where payments were reportedly missed, leading to unexpected charges and stress.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting many individuals as kind, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, kindness, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and efficient replies to... See more

Service

Clients share positive opinions on service, with many reviewers describing it as amazing, great, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more

Company replied

Rated 5 out of 5 stars

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more

Company replied

Rated 5 out of 5 stars

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payme... See more

Company replied

Rated 5 out of 5 stars

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work... See more

Company replied


Company details

  1. Housing Utility Company

About Split The Bills

Written by the company

We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike. Get a quote now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,661)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an issue with an overpayment

Had an issue with an overpayment, didn’t really want to chase things up, thankfully Clare was really helpful over the phone, raised the ticket immediately and helped process my refund within the hour. Brilliant customer service and a real gem to chat to over the phone.

March 5, 2026
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share this feedback 🧡

Rated 1 out of 5 stars

SO BAD charged double in one month 0 stars

Such bad communication! This is marketed at Uni students but I would not recommend! I paid my bills on Monday for this month. I then received an email informing me they were going to charge me again for another whole month in 3 days because they missed a payment??NO warning at all. As a uni student I cannot afford this and did not plan this as part of my budget. SO SO STRESSFUL sent an email on Monday and have not received any help or advice.

March 2, 2026
Unprompted review
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Reply from Split The Bills

Hi Jen, we requested further details from you so our team are able to reach out and assist you with this. We are sorry to hear of the issues that you are having, however, as you haven't supplied any further details we are unable to resolve this for you. Nevertheless, please feel free to get in touch with us on customersupport@splitthebills.co.uk, where our team will be more than happy to help.

Rated 1 out of 5 stars

you are still sending me quotes that…

you are still sending me quotes that are not mine after you said you would remove my number from your system

March 4, 2026
Unprompted review
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Reply from Split The Bills

Hi Paul, we've confirmed your number has been removed from our systems so you shouldn't receive any further communications from us.

Rated 5 out of 5 stars

Louisa at Split the Bills went out of…

Louisa at Split the Bills went out of her way to sort the problems out that I was experiencing. She listened to me and handled the whole situation perfectly, quickly and efficiently.
Its such a relief to have this resolved. Thank you so much Louisa.

March 2, 2026
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback 😊

Rated 5 out of 5 stars

Louisa was so lovely and sorted my…

Louisa was so lovely and sorted my issue straight away - such a nice experience compared to some that I have had before! Thank you!

February 26, 2026
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to leave us such great feedback Sophie 🧡

Rated 5 out of 5 stars

Quick and supportive responses!

The team is always so quick to support me with my queries!
Peter has handled my queries twice and his responses have been quick, informative and supportive.
I really appreciate the support from the split the bills customer service team!

February 19, 2026
Unprompted review
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Reply from Split The Bills

We appreciate you sharing the 5-star review!

Rated 5 out of 5 stars

Great job and speed of replies

Great job and speed of replies.

Pete Senior, Customer Support Advisor, was very speedy and resolved the issues within 7 - 10 minutes between responses. Made my life and day smoother.

February 18, 2026
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback 😊

Rated 5 out of 5 stars

Spoke to Mike this morning regarding a…

Spoke to Mike this morning regarding a payment issue I was having - was reassured and given a thorough process to follow. Had a very pleasant experience! :)

February 3, 2026
Unprompted review
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Reply from Split The Bills

We appreciate you sharing the 5-star review!

Rated 5 out of 5 stars

Pete was very attentive and…

Pete was very attentive and understanding when I explained to him my problem and was able to give me a clear solution that I had been worrying about!

January 20, 2026
Unprompted review
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Reply from Split The Bills

It’s great to know that your issue was solved! Thank you for the 5-star rating ✨

Rated 5 out of 5 stars

Being polite and understanding the…

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work from split the bills.

January 19, 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

Thank you for the 5-star rating🧡

Rated 5 out of 5 stars

Lyndsay was very kind and helpful

Lyndsay was very kind and helpful. She emailed me promptly following the call with further information on how to proceed with the bills we received!

January 15, 2026
Unprompted review
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Reply from Split The Bills

We’re thrilled to hear you received the support you needed promptly! ✨

Rated 5 out of 5 stars

Amazing service from Lindsey

Just sorted out a refund issue and it was sorted very quickly and efficiently with Lindsay. Despite, me misinterpreting some things they were kind and tentative and sorted it quickly. Really easy and pleasant!

January 15, 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

Thanks for the positive feedback 😊

Rated 5 out of 5 stars

Peter was so nice and helpful on the…

Peter was so nice and helpful on the phone! Clearly explained everything to me and made me feel confident and reassured that split the bills were dealing with our issue!

Thank you so much Peter

January 15, 2026
Unprompted review
Split The Bills logo

Reply from Split The Bills

We appreciate you sharing this 5-star review!

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