Split The Bills Reviews 

They woman I spoke to Lyndsay, she was amazing helped with all my questions and was very understanding.

How do people actually use this company to settle any bill payment? They are the worst! They haven't made any payment, my credit score is down 16 points, I have recieved a letter from the solicitors of British Gas and there is late fee payment from both Welsh and British gas.

i believe I spoke to someone named Michael today. He had an amazing personality and really helped in getting me sorted out regarding my billing issue. Amazing customer service.

George handled my call. It was more of a grievance rather than an enquiry. And he was patient and kind enough to listen me out and gave the apt response to my concern. Well done George!!!

Review would be a lot worse if not for Michael. Been waiting on WiFi for weeks but he got it ordered the next day after a 15 min phone call. By all means he’s got a 5* review from me.

Spoke to michael today about an issue i was having and was mazing att helping me and putting m mind at ease

I’ve been a customer with split the bills for 3 years now. It has always been great without any issues. Today I needed help sorting out some WiFi problems and Gemma was brilliant on the phone, fantastic service!!!!

great help with my question lovely lady claire! very polite and helpful

Excellent customer service received from Michael today, able to provide a clear understanding regarding the email sent to me about a missing payment. Giving a clear insight into the reasoning for the payment.

Excellent communication skills and approaches his job with joyful approach which is excellent what all customers deserve to experience this Christmas season.

Many Thanks Jenae.

#Michael Needs A Raise.

This company does not pay for your bills we recieved a letter from British Gas of an unpaid bill of £210.91. We contacted split the bills on the phone just for them to give an automated response and you can never actually get to them on the phone. We then tried to email them and they asked for the details which we gave and they said they will sort it out and if we don’t hear back from them then they will have paid the bills. A week later we get another letter from British Gas of the bills and now they’re charging £13 extra on top and they’re threatening to add another £31 and getting debt collectors involved. So split the bills are going to completely ruin my credit I would not use this service at all! I read the recent reviews and other people are having the exact same problem. We pay the money on time to split the bills every time so I don’t understand why they’re doing this it’s unacceptable.

Customer service is great - Lyndsay helped us out instantly when we had problems with our meter.

Linsey was so kind and really helpful with our issue. Came up with a great solution and was very helpful and lovely to talk to

Awful awful service. Never use if you want your bills to actually be paid. I have received multiple letters from British Gas telling me about an outstanding amount that needs to paid, and each time I send an image to them and complain that they aren't doing their sole purpose, I get told that the issue will be sorted shortly. Well it's now reached the point that British Gas have added extra charges onto the outstanding amount and are threatening to contact their debt collection services and warnings about my credit score being hampered by this. Definitely "shared bills, made easy" thanks guys!

Clare was lovely

very helpful and hopedully it has solved the issue with British Gas

Gemma was an amazing help today with our bills query over the phone.

I had a lovely person named Claire help me out this morning, thank you for sorting this out promptly !

Lyndsay from customer service was very helpful and sorted everything out so quickly. Thank you!

I was calling to inquire about billing and spoke to Louisa who was extremely helpful. She knew exactly what to do and was really lovely. The situation was resolved quickly and I am very grateful.

Split The Bill is an absolute unorganised mess of a company. I've been highly disappointed with their services, I was told that all energy, gas and water suppliers were contacted directly by the company after receiving a billing letter from them. After a couple of weeks, I received another letter from Thames Water asking why we haven't paid. When I contacted them to explain the situation, they told me no payments have been made and no one from STB has contacted them. I get highly suspicious, so I also check with my energy/gas supplier, and would you know it, STB hasn't contacted them either, despite them telling me they have. When I call STB to inform them of all this, they reassure me that they have paid our water suppliers; if that's the case, why is Thames Water telling me the opposite? At this point, I have no idea what is going on and am currently awaiting for the cancellation team to get back to me, which I hope is soon. I've had no choice but to take on the bills by myself, which I shouldn’t have to do, considering that my flatmates and I have been paying this company quite a lot of money to do exactly that. I'm hoping for compensation on their part; if they refuse, we might have to take this issue further.

Very good and fast customer service.

Contacted customer support about Gas bill and Clare provided solution immediately in very polite manner.
Wait time was very short 👍