Split The Bills Reviews 

3,661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and clear communication, making interactions pleasant and productive. Many highlight the exceptional customer service, quick response times, and reliable, easy service, particularly for students managing bills, with straightforward setup. However, some customers also noted significant issues with bill payments, receiving letters for outstanding amounts from suppliers. These reviewers reported instances where payments were reportedly missed, leading to unexpected charges and stress.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting many individuals as kind, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, kindness, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and efficient replies to... See more

Service

Clients share positive opinions on service, with many reviewers describing it as amazing, great, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more

Company replied

Rated 5 out of 5 stars

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more

Company replied

Rated 5 out of 5 stars

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payme... See more

Company replied

Rated 5 out of 5 stars

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work... See more

Company replied


Company details

  1. Housing Utility Company

About Split The Bills

Written by the company

We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike. Get a quote now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,661)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue and it’s been resolved…

I had an issue and it’s been resolved almost immediately. Super helpful and great members of staff. We were billed by the companies and I called up Split the Bills and they have called up the company and paid off my bill for me, it’s great!

November 4, 2025
Unprompted review
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Reply from Split The Bills

Thank you for taking the time to leave this positive feedback 🧡

Rated 5 out of 5 stars

He was really nice

He was really nice

October 29, 2025
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback Hope!

Rated 5 out of 5 stars

Call With Split the Bills- Mike

Had a very nice call with Mike who was able to assist me in my matter. Needless to say, it gave me reassurance.

October 22, 2025
Unprompted review
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Reply from Split The Bills

It's great to hear this feedback - thanks Judah!

Rated 5 out of 5 stars

Very helpful help

System very easy to navigate and to get in contact with a real person was maybe the easiest I've experienced for quite a while. Support staff were very helpful and pointed me in the direction to solve my issue immediately

October 17, 2025
Unprompted review
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Reply from Split The Bills

Thank you for your positive feedback, we're glad your issue was solved!🧡

Rated 5 out of 5 stars

Great

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payments and most importantly - no stress. Thanks

October 16, 2025
Unprompted review
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Reply from Split The Bills

Thank you for the positive feedback about Louisa - we'll be sure to share this with her! 😊

Rated 2 out of 5 stars

Good set up. Poor customer support

They set up everything no problem, but we have been wanting to cancel our wifi subscription for at least a month and have heard nothing but "I have raised this with my team and will get back to you", even after several emails and a phone call that resulted in being told to ring someone else who immediately hung up...
Setting up is fine but don't expect any customer support

October 14, 2025
Unprompted review
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Reply from Split The Bills

Hi Louie, we've requested more info from you so we can investigate this. In the meantime, if you'd like immediate support please email complaints@splitthebills.co.uk.

Rated 5 out of 5 stars

Gemma

Gemma provided me, by far the best customer service experience i've received. She listened carefully to my issue, gave options as to what i can do, and helped along with the process. she was very calm, empathetic, and helpful and resolved my issue while ensuring to answer all my questions.

October 13, 2025
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback - we'll be sure to share this with Gemma! 😊

Rated 5 out of 5 stars

Gemma

Gemma was great at helping us work towards solving our inquiry!

October 13, 2025
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to leave this 5-star review 🧡

Rated 5 out of 5 stars

Friendly and efficient!

Gemma was very friendly and provided me with all the information I needed to resolve the problem we were experiencing. She was very quick to offer me a solution, and she was also sympathetic to the issue we were having with our shower!

September 30, 2025
Unprompted review
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Reply from Split The Bills

It's great to hear about your 5-star experience. Thank you Flora!

Rated 5 out of 5 stars

Gemma was very helpful with answering…

Gemma was very helpful with answering my queries and resolving my problems!

September 24, 2025
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share your experience with Gemma 😊

Rated 5 out of 5 stars

Gemma is lovely

Gemma was really lovely and helpful with our enquiries and made us feel calm about the situation and explained how everything worked. Great customer service and really appreciated.

September 24, 2025
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to leave us this feedback Ana!

Rated 5 out of 5 stars

Louisa was brilliant!

Louisa was brilliant, after a previously frustrating call with a different operator she answered all of my issues quickly and effectively and left me much more comfortable!

September 23, 2025
Unprompted review
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Reply from Split The Bills

Thank you for the great review Beth! 🚀

Rated 5 out of 5 stars

Great service

This company had a very efficient booking process online, and when I called customer service they were also very helpful. Lyndsay was friendly and helped with my queries. Thank you!

September 23, 2025
Unprompted review
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Reply from Split The Bills

We're glad you found the process useful - thank you for sharing this feedback 😊

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