SPORTS EQUIPMENT ENGINEERING LIMITED Reviews 62

Engineer was very professional, carried out the work effectively and efficiently, and was very personable.

Two visit from Roshan to fix my Nordictrak machine. Super helpful. Very knowledgable. Very efficient. Great tips as well on looking after the equipment.

Our NordicTrack crosstrainer was getting somewhat noisy and creaky after 15 months use so we put in a claim under our extended warranty. Roshan from Sports Equipment Engineering was assigned the task. He was so good and clearly enjoys his work. He stripped the machine down and found at least five issues that were contributing to the problems. They were all fixed with competence and efficiency so now our crosstrainer is whisper quiet.

The call handlers on the few times I spoke with them were polite, professional amd very courteous.
The engineer, Roshan, was very knowledgeable and helpful. He explained clearly the problem and the solutions he provided. My experience with the team was nothing short of outstanding and I'd gladly recommend them to friends and family.

Roshan was very friendly and helpful also very informative. Wont hesitate to use them again

Roshan very efficient, friendly and polite. Clearly cares about his work. Would definitely recommend.

Roshan did a great job fixing our Nordictrack bike. He arrived on time and made sure everything worked perfectly before he left. First class from start to finish.

Roshan came today to service and check my Elliptical machine. He went above and beyond to fix what he could on the day. He quickly diagnosed additional faults with knowledge and obvious experience. He is friendly, polite, hard working and thorough in his work. Roshan has given me confidence in the next steps needed to fix my exercise equipment. He is a credit to Sports Equipment Engineering Ltd. Thanks so much!

Just had Roshan in to fix my bike and he's done an excellent job. Very friendly, explained the mechanics and to show me how things work in detail. I'll definitely call him again for any future issues.

The booking process was easy and nicely handled by Alana.
From the moment my repair engineer, Roshan, arrived I knew I was in good hands. He was very pleasant and confident he could get my Nordictrack back up and 'running' very quickly.
Unfortunately I explained that the console was now not coming on as well as the original issue we had of the running belt intermittently stopping.
He remained confident and set to work, establishing very quickly that there was a bad power connection on the controller board. He replaced the lead and controller and all is now back up and running perfectly.
I can't speak highly enough of his approach and experience in getting the job done so quickly.
Thanks very much!

Shout out to Roshan - his knowledge and experience sorted out my treadmill issue, same day. Would highly recommend!

Very polite and knowledgeable team member. Arrived in the agreed slot and understood the problem.

Roshan was very knowledgeable and helpful.
He detected the problem and addressed it very effectively and efficiently.
Thank you.

Roshan was very polite, informative and tidy. He was able to identify the issue and fixed it quickly. Thank you.

Roshan was extremely informative and helpful and resolved the problem very quickly

Very helpful and reliable, will definitely use again

Roshan had advised a time window for his arrival and met it. He explained some routine maintenance that I could do to maintain the treadmill. Upon completion he confirmed what he had done and left the area clean and tidy.

Roshan was brilliant very professional very cheerful and fixed my machine.
What a great employee you should be very proud of him
Thanks again

The young gentleman(Jude) who came and service my gym, took his time to fix the issue with my machine and serviced all the other equipment. Very friendly and superb with his acknowledge. Thanks for the service and support, definitely will be using you guys again.

Aug 25: Like others, Roshan the engineer is great. However, the pricing and ordering is in need of improvement. I was directed to them via ProForm as an approved repairer. Described the issue: quoted £156, timescale was reliant on parts delivery. Roshan came (didn’t service it) and said parts need ordering! Subsequently I was quoted an additional £265. I feel like the first quote was a “service fee” which actually was a call-out fee. I had initially described the issue in detail, which Roshan said was a common issue. It is fixed but had I known the total cost would be >£400 I would have replaced the machine.