SPORTS EQUIPMENT ENGINEERING LIMITED Reviews 62

the gentleman who came to fix my 10 year old Nordic Trak was: a) on time b) very polite and helpful c) fixed my bike better than it was before d) even fixed a pedal I had not mentioned
excellent service thanks

WARNING Proform Bike Repair

I was told to contact this company by Proform after my Proform bike stopped working in March 2025. . They diagnosed the fault over the phone and gave me an invoice for parts which I agreed to. A few days later, I was told that the part was not in stock and it would take 8-10 weeks to get the part. 2 months later, I called them to chase up and was told it would be 4-6 weeks from then. An engineer visit was arranged mid June. The engineer arrived but could not fit the part so I had to order an additional part. This eventually arrived and another engineers visit was arranged for 24th of July. This had been arranged after 10am as I had work appointments booked in until then. I was contacted after 4pm on the 23rd and told it would have to be at 8am or I would have to wait an additional 2- 3 weeks. The administrator was rude and confrontational during this call. I changed my diary at short notice to accommodate them under duress! The engineer arrived and fitted the new part but was told that the bike was still not working as it was another part that was not working. I would have to order a new part and start the whole process again. £300.00 and over 4 months waiting only to be told that the original diagnosis was wrong. Throughout this whole process I was constantly fobbed off by the office, staff who never returned calls or followed up when they said they would. There was a previous Trust Pilot page with a lot of similar reviews about rude staff and poor service but it has disappeared. I decided to not put myself through this again and bought a new bike from a different manufacturer so I would not have to deal with them again. The only highlight was the engineer who was a really nice guy who tried his best.