I keep receiving promotion and discount messages and surprisingly when I head down to the carwash I find out non of them applies to the specific service I am after. such a sham.
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See what reviewers are saying
Paid for full detail which includes a "Clay bar treatment to remove surface containments" "liquid wax polish". Car paint had smears all over it and surface marks that had clearly not received any "cla... See more
Company replied
Took my car for platinum car wash today at miranda. Smudges in place of exterior and detail inside was below par. Parts not vacuumed, surfaces not wiped down properly. Never going back, 3rd time and o... See more
Company replied
Used to be excellent but now want extras everytime. Quality of work has also decreased, last time windscreen was extremely dirty on the inside when car was picked up. Long time customer will be looki... See more
Company replied
Company details
Information provided by various external sources
Star Car Wash is a family-owned, private company that operates within an atmosphere of determination and innovation. Star has attracted the best people from all over the Car Wash industry, resulting in a fast growing and quality focused organisation, with a reputation for being customer driven. Star Car Wash (Star) is the largest operator of premium hand car wash and valet services within the car parks of major shopping centres in Australia. Established in 2003, Star now operates over 100 car wash and valet locations around Australia. Star Car Wash is designed to make washing your car an affordable and convenient experience whether at one of our Cafe sites or at our conveniently located Shopping Centre car park facilities. All our locations live up to the same Star Car Wash quality. At Star Car Wash we run an exciting loyalty program, membership is free and easy to join.
Contact info
Unit 43, 34-36 Ralph Street, 2015, Alexandria, Australia
- 02 970 074 209
- info@starcarwash.com.au
- www.starcarwash.com.au
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful
Always helpful, happy to leave my car with them. Car always looks great thank you
September 7, 2020
Unprompted review
Reply from Star Car Wash
Thanks Sonja
Far exceeded my expectations
The team at Star Car Wash did a great job with my wife’s car. I was a bit skeptical at first with some of the negative reviews and that considering my wife’s car was filthy, the guys did a fantastic job. They restored the car to near show room condition. I saw near because no amount of cleaning is going to remove dents. Really pleased with the Exceptional work done. Will bring my actual car back next time.
September 7, 2020
Unprompted review
Reply from Star Car Wash
Nice to hear Rod
Great job on the car guys
Great job on the car guys. Didn't recognise it. Looked like a new car!
September 7, 2020
Unprompted review
Reply from Star Car Wash
Thats what we like to hear Tony
Fast efficient service
Fast efficient service, my car looked like new, thank you
September 7, 2020
Unprompted review
Reply from Star Car Wash
Good Kay and thank-you
Great service
First time and I was very happy with the service provided. My car looks clean and shine. Looking forward to come back soon. Also would recommend to others.
September 6, 2020
Unprompted review
Reply from Star Car Wash
Love first time satisfied customers. Look forward to seeing you back.
Fantastic work by Sunny and team
Fantastic work by Sunny and team. Good detailing:
September 6, 2020
Unprompted review
Reply from Star Car Wash
Will let Sunny know & thank-you
A Great Result
Always, always a great wash/polish/inside clean from Star Car Wash Belconnen. My poor little work Yaris gets dust stuck with water spray each week and crumbs from transporting bread. Thanks Star for keeping me sweet with the boss!
September 6, 2020
Unprompted review
Reply from Star Car Wash
Thanks Paul , will let the manager Kamil know.
My car was FILTHY especially with 4…
My car was FILTHY especially with 4 kids! I dont know about the other wash places but star wash at Macquarie centre were fantastic. Car looks and smells brand new. Not my local but will go out my way to go there again. No doubt soon!
September 6, 2020
Unprompted review
Reply from Star Car Wash
Good to hear and thank-you Jonathan
Amazing!
I brought my car in absolutely covered with mud (I got bogged during a 4wd trip). The wonderful Vishal, Aman and Michael detailed my car perfectly! It’s like the mud was never there! I am so grateful! Highly recommend this company!
September 6, 2020
Unprompted review
Reply from Star Car Wash
Great to hear Steph
Quick service
Quick service, great customer focus, fabulous work...my car hasn’t looked this good for a while.
September 5, 2020
Unprompted review
Reply from Star Car Wash
Good review & thanks
Car Cleaning:
Car cleaning standard was wonderful. I am very happy with the result. Staff are very courteous & helpful & gave me an accurate time estimate so I could plan my day.
September 4, 2020
Unprompted review
Reply from Star Car Wash
Nice to hear !
Satisfied customer
When I got to my car, I couldn't fault anything it also smelt amazing.
I would highly recommend this car wash.
September 3, 2020
Unprompted review
Reply from Star Car Wash
Thanks Cheryle nice to hear
Great service from the workers PJ…
Great service from the workers PJ greets you personally making you feel welcome second time washing car here will be the spot to clean car from now on. Car wash like a Star wash!!!
P.s Dropped my wallet and went out of their way to find me sensational!
September 2, 2020
Unprompted review
Reply from Star Car Wash
Super T & thanks
I’m very pleased with a job well done…
I’m very pleased with a job well done inside and out. Will continue to bring my car for a job well done.
September 2, 2020
Unprompted review
Reply from Star Car Wash
Thanks Robyn
Always excellent service
September 2, 2020
Unprompted review
Reply from Star Car Wash
Great to hear Gavin
Great service!
The staff at Star Car Wash are always so friendly and the quality of work is great. I have been late for pick up a couple of times and they have been so understanding. I promise I won’t be late again!
September 1, 2020
Unprompted review
Reply from Star Car Wash
Thats fine , no rush to pick up your car. Thanks for the review.
I was very pleased with my experience…
I was very pleased with my experience with star car wash at Australia fair today it was fast efficient and they did an amazing job well done guys
September 1, 2020
Unprompted review
Reply from Star Car Wash
Nice will pass on the review to Sewa at Austrakia Fair
I just got more then I expected!
September 1, 2020
Unprompted review
Reply from Star Car Wash
Thanks Savka , great to hear
Staff was polite and professional
Staff was polite and professional. My car shining like Star
August 31, 2020
Unprompted review
Reply from Star Car Wash
fantastic thanks & great to hear.
Bloody fantastic
Bloody fantastic! I’d give a five star but I only had the exterior cleaned. I reckon when I get the car detailed, they’ll do an awesome job. That’s when I’ll be givin a five star I reckon! Well done boys
August 31, 2020
Unprompted review
Reply from Star Car Wash
look forward to it. Thanks for the review
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