I keep receiving promotion and discount messages and surprisingly when I head down to the carwash I find out non of them applies to the specific service I am after. such a sham.
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See what reviewers are saying
Paid for full detail which includes a "Clay bar treatment to remove surface containments" "liquid wax polish". Car paint had smears all over it and surface marks that had clearly not received any "cla... See more
Company replied
Took my car for platinum car wash today at miranda. Smudges in place of exterior and detail inside was below par. Parts not vacuumed, surfaces not wiped down properly. Never going back, 3rd time and o... See more
Company replied
Used to be excellent but now want extras everytime. Quality of work has also decreased, last time windscreen was extremely dirty on the inside when car was picked up. Long time customer will be looki... See more
Company replied
Company details
Information provided by various external sources
Star Car Wash is a family-owned, private company that operates within an atmosphere of determination and innovation. Star has attracted the best people from all over the Car Wash industry, resulting in a fast growing and quality focused organisation, with a reputation for being customer driven. Star Car Wash (Star) is the largest operator of premium hand car wash and valet services within the car parks of major shopping centres in Australia. Established in 2003, Star now operates over 100 car wash and valet locations around Australia. Star Car Wash is designed to make washing your car an affordable and convenient experience whether at one of our Cafe sites or at our conveniently located Shopping Centre car park facilities. All our locations live up to the same Star Car Wash quality. At Star Car Wash we run an exciting loyalty program, membership is free and easy to join.
Contact info
Unit 43, 34-36 Ralph Street, 2015, Alexandria, Australia
- 02 970 074 209
- info@starcarwash.com.au
- www.starcarwash.com.au
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Amazing quick service and top quality!
August 23, 2020
Unprompted review
Reply from Star Car Wash
Thanks Zac
I am always welcomed with a smile and…
I am always welcomed with a smile and made to feel that I am a valued customer. They clean my car really well. And I always make it a point to thank the crew for doing a great job.
August 22, 2020
Unprompted review
Reply from Star Car Wash
Great to hear. Appreciate the feedback
Very happy with the service very…
Very happy with the service very friendly staff easy to talk to
August 22, 2020
Unprompted review
Reply from Star Car Wash
Thanks Vicki
Friendly workers
Friendly workers. Encouraged me to return the car for a touchup if I wasn't happy with the quality of their work.
August 22, 2020
Unprompted review
Reply from Star Car Wash
Yes, we try and are not shy to admit if we have made an error.
Good job
Good job! I chose platinum wash for my car. I was very happy with the result. The tyres look like brand new after wash. I will definitely be back and have already strongly recommend my friends and family.
August 21, 2020
Unprompted review
Reply from Star Car Wash
Thanks Bella
Dropped my car off without an appointment
Dropped my car off without an appointment, they were able to fit me in. Was told approx 2hrs for it to be done. Went away came back shortly after the 2 has, car was completed and ready to go. Very good job. The guys at Springfield are great, friendly and work efficiently
August 21, 2020
Unprompted review
Reply from Star Car Wash
Thanks Ron, no need to book - if we are not busy we love doing your car
They stole the coins in my cupholder
They stole the coins in my cupholder. Not suggest.
August 20, 2020
Unprompted review
Reply from Star Car Wash
Does not sound right. Please email info@starcarwash.com.au with details of site visited and we will try investigate.
im really happy with the service will…
im really happy with the service will definitely come back thanks
August 18, 2020
Unprompted review
Reply from Star Car Wash
Thanks Sulaksh
Fantastic!
My car looks better then what I bought her! Very professional team and I appreciate there hard work!
August 18, 2020
Unprompted review
Reply from Star Car Wash
Thanks Taylah
Reply from Star Car Wash
Thanks Lara
Very polite and helpful
Very polite and helpful. Car always comes away sparkling clean and smelling great. Wouldn't use any other provider.
August 18, 2020
Unprompted review
Reply from Star Car Wash
Great thanks Carmen
Steam clean seats = AMAZING
Love love love. The steam clean of the seats got out all of the pesky stains from having young kids in the car. Absolutely love the results. Thankyou!! Will be back for sure!
August 18, 2020
Unprompted review
Reply from Star Car Wash
Please come back Amy
Great service
Great service, always have a spare spot, do a great job always with a smile
August 16, 2020
Unprompted review
Reply from Star Car Wash
Thanks Sue
Fantastic job that new car feeling 😁
August 15, 2020
Unprompted review
Reply from Star Car Wash
Thanks Jody
Fabulous job I’ll definitely be coming…
Fabulous job I’ll definitely be coming back
August 15, 2020
Unprompted review
Reply from Star Car Wash
Fab , thanks Diane
Absolutely amazing service.
Absolutely amazing service.
The car was washed and internally cleaned within 45 minutes.
August 14, 2020
Unprompted review
Reply from Star Car Wash
Thanks TeAra
Car was dirty as we had just got back…
Car was dirty as we had just got back from trip with our dog in back but car was sparkling clean inside and out on pick up and the gentleman helped with my grocerys and trolley.xxx
August 14, 2020
Unprompted review
Reply from Star Car Wash
Thanks Melanie, thats what we like to hear
The car was shinier than ever
The car was shinier than ever. Job very well done and I’ll happily recommend their services to anyone.
August 14, 2020
Unprompted review
Reply from Star Car Wash
Thanks Andreas
Thank you for the great service
Thank you for the great service, was satisfied with the awesome job
My car looks like a brand new car 👍
August 13, 2020
Unprompted review
Reply from Star Car Wash
Perfect Faafou
EXCELLENT AAA+
FANTASTIC, FRIENDLY & GOOD FAIR PRICING.
I have used many different car detailers (even ones that came to the house) over the years but STAR at Australia Fair shopping centre on the Gold Coast is the best. Robbie was so helpful and cheery, when he saw l used a walking stick & had things to carry he even offered to go and get me a trolley to pop my bags in and lean on.
Well worth the money. I'll definitely return.
Thanks Robbie.
August 12, 2020
Unprompted review
Reply from Star Car Wash
Excellent and thanks Katie
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