I keep receiving promotion and discount messages and surprisingly when I head down to the carwash I find out non of them applies to the specific service I am after. such a sham.
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See what reviewers are saying
Paid for full detail which includes a "Clay bar treatment to remove surface containments" "liquid wax polish". Car paint had smears all over it and surface marks that had clearly not received any "cla... See more
Company replied
Took my car for platinum car wash today at miranda. Smudges in place of exterior and detail inside was below par. Parts not vacuumed, surfaces not wiped down properly. Never going back, 3rd time and o... See more
Company replied
Used to be excellent but now want extras everytime. Quality of work has also decreased, last time windscreen was extremely dirty on the inside when car was picked up. Long time customer will be looki... See more
Company replied
Company details
Information provided by various external sources
Star Car Wash is a family-owned, private company that operates within an atmosphere of determination and innovation. Star has attracted the best people from all over the Car Wash industry, resulting in a fast growing and quality focused organisation, with a reputation for being customer driven. Star Car Wash (Star) is the largest operator of premium hand car wash and valet services within the car parks of major shopping centres in Australia. Established in 2003, Star now operates over 100 car wash and valet locations around Australia. Star Car Wash is designed to make washing your car an affordable and convenient experience whether at one of our Cafe sites or at our conveniently located Shopping Centre car park facilities. All our locations live up to the same Star Car Wash quality. At Star Car Wash we run an exciting loyalty program, membership is free and easy to join.
Contact info
Unit 43, 34-36 Ralph Street, 2015, Alexandria, Australia
- 02 970 074 209
- info@starcarwash.com.au
- www.starcarwash.com.au
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly efficient service and a great…
Friendly efficient service and a great job on wash polish and vacuum
August 11, 2020
Unprompted review
Reply from Star Car Wash
Perfect Keri
Reply from Star Car Wash
Thanks T
Job is well done guys know what they…
Job is well done guys know what they are doing
August 11, 2020
Unprompted review
Reply from Star Car Wash
Thanks Utsav
Excellent work as always
Excellent work as always. My car always looks astounding whenever the Star wash lads attend to it.
August 10, 2020
Unprompted review
Reply from Star Car Wash
Thanks Dom
They took my car without a booking
They took my car without a booking, they were helpful in choosing which package to take, they were reasonably quick & my car looked nice & clean afterwards & the staff were polite & friendly
August 9, 2020
Unprompted review
Reply from Star Car Wash
No need to book, drop in anytime.
Excellent professional
Excellent professional
My vehicle was shining inside and out. Staff @ Management very professional. 12/10
August 8, 2020
Unprompted review
Reply from Star Car Wash
Thanks Kane
The manager was very knowledgeable
The manager was very knowledgeable, polite and incredibly helpful. Our car came back the cleanest we have seen it since we first bought it as new. We will be highly recommending your business to others. Thank you for suck a good experience. Take care. Linda
August 8, 2020
Unprompted review
Reply from Star Car Wash
Thanks Linda , good to hear
All round excellent service!!
All round excellent service!!! Would highly recommend!
August 6, 2020
Unprompted review
Reply from Star Car Wash
Thanks for the feedback Melissa
The staff a were very friendly
The staff a were very friendly, the car looked great when they finished with it. I will definitely be back.
August 4, 2020
Unprompted review
Reply from Star Car Wash
Thanks for the feedback Veronica
Brilliant clean
Brilliant clean! The car is like new again! As a busy mum cleaning the car is low on the priority list, but it was long needing a big clean and I’m so happy with the results! I’ll be back again definitely!
August 4, 2020
Unprompted review
Reply from Star Car Wash
Good to hear Kiki
Workers are easy to approach
Workers are easy to approach. They are so friendly that makes me comfortable. Thanks for the job well done today guys. Im very happy. Have a nice day guys.
August 4, 2020
Unprompted review
Reply from Star Car Wash
Thanks nice to hear
Ver happy with the finished product
Ver happy with the finished product - My car looks shiny and new!
August 4, 2020
Unprompted review
Reply from Star Car Wash
Nice , thanks for the feedback Teresa
Excellent customer service & fabulous…
Excellent customer service & fabulous job inside & outside
August 3, 2020
Unprompted review
Reply from Star Car Wash
Thanks Jagmeet
Very happy with my car when I picked it…
Very happy with my car when I picked it up
August 3, 2020
Unprompted review
Reply from Star Car Wash
Thanks
Excellent service
The car was fantastic and the blokes at woden star car were very friendly, I will be back for sure.
August 3, 2020
Unprompted review
Reply from Star Car Wash
Great to hear Josh
Excellent
Have had my previous cars fully detailed for a much higher price and a lesser result. Car looks great.
August 2, 2020
Unprompted review
Reply from Star Car Wash
Thats what we like to hear.
Never lets us down
Always my go to when I need a car wash easy to talk to and my car is so clean inside and out for $55 keep it up guys
August 2, 2020
Unprompted review
Reply from Star Car Wash
Perfect , great to hear
Great service and honesty
Great service and honesty. The gentleman found my AirPods and left them on the seat. I will definitely be back.
August 2, 2020
Unprompted review
Reply from Star Car Wash
Great to hear Alison
Great Job!
Very happy with the premium clean I had done at Eastland 1 yesterday. My car is now spotless inside and out, looks brand new again. Guys were lovely to deal with. Thank you very much.
August 2, 2020
Unprompted review
Reply from Star Car Wash
Perfect Melissa
Fantastic cleaning, very good customer experience
I normally don't give a 5 star review, but this is legit. Excellent customer experience backed by solid work. The car is good as new after cleaning!!!
August 1, 2020
Unprompted review
Reply from Star Car Wash
Thanks Sunil
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